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AA5 - I1 EITM and the Use Case Factory
1.
Architect Academy 5 I1 -
EITM and the Use Case Factory October 2008
2.
® Introduction to the EITM
Use Case Factory
3.
3 October 2008
EITM and the Use Case Factory Copyright © 2008 CA3 Primary Objective “Develop and deliver consistent, repeatable solution implementation offerings through innovative best practices to deploy and integrate CA technologies, enabling client success, and drive business growth.” Greg Shanton, SVP Global Practice
4.
4 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Proven Expertise Standard Services Offerings • Assessments • Implementations • Health Checks Education (Virtual/Instructor Lead) Accelerator Components Use Case Factory Deployment Playbooks Proven Expertise: Delivery Infrastructure
5.
5 October 2008
EITM and the Use Case Factory Copyright © 2008 CA EITM Integration Program Goals 1. Develop EITM Business Use Cases & requirements based on market demand that put key solution integrations into a business context that enable CA to: > Articulate and demonstrate Thought Leadership around EITM > Provide EITM Business Use Cases to the business units to improve product solutions and multi-product integration > Provide best practices, methodologies, and components that enable CA Services to execute on key integrations in the field 2. Work with customers, CA architects, and consultants to gather and verify requirements as we proceed 3. Work with the BUs to ensure that integrations follow ‘best practices,’ are supported, and robust. Integration gaps are identified and prioritized
6.
6 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Making EITM Real … (Peeling the Onion) Capability Solutions Show how the Capability Solutions work together to meet business requirements Focus on KEY Business Integrations Within and Between CA Products Manufacturing Approach EITM Functional Model Key Business Use Cases (Integrations) Focus on the Business Use Cases that most customers need 100K Foot Level Show the business Value of the integration Deployment Playbooks & Methodology Ground Level 10K Foot Level
7.
7 October 2008
EITM and the Use Case Factory Copyright © 2008 CA EITM Business Use Cases Current Name 1. Identity and Access Management as an IT Service 2. Aligning Assets to IT Services 3. Improve End User Experience 4. Manage Infrastructure as an IT Service 5. Server Resource Protection (SRP) 6. Monitor Cost of Supporting IT Services 7. Identity Lifecycle Management (ILM) 8. Secure Web Business Enablement (SWBE) 9. Improve Project Success Rates 10. Reduce the Impact of Service Disruptions 11. Optimize Resource Utilization 12. Fault and Performance Management 13. Correlate Events and Perform Root Cause Analysis 14. Achieve Project Portfolio/ Business Alignment As of 10/14/08 https://km.ca.com/caservices/gp/EITM/Lists/Use%20Case%20Library/AllItems.aspx
8.
8 October 2008
EITM and the Use Case Factory Copyright © 2008 CA8 RESULTS > Create the EITM Use Case Factory environment > Create a collection of standard images across all solutions > Build integrated solutions and reference architectures > Enhance the LoD by increasing server availability and using virtualization > Support Traceability to Playbooks through Use Cases Introduction – EITM Use Case Factory CHALLENGE > Improve customer success > Reduce risk of integrations > Enhance field experience & confidence “horizontally” SOLUTION > Make “Playbooks” real > Develop a “factory” for building and testing integrations > Focus on standardization and consistency of delivery
9.
9 October 2008
EITM and the Use Case Factory Copyright © 2008 CA9 LIMITATIONS > Images are for an ESX environment not laptops > Model not duplicate customer environments > LAB only – no transition into production > Specific standards and policies in place for images > Focus is on the 80/20 rule – those things that are active Benefits & Limitations BENEFITS > Create a robust sand-box environment for > Testing customer scenarios > Building integrations > Focusing on Use Cases > Showcasing POC > Documenting approaches > Knowledge Transfer > Fixing bugs > Faster “Time to Value”
10.
10 October 2008
EITM and the Use Case Factory Copyright © 2008 CA10 Architecture > 3 Locations Islandia Ditton Park Melbourne / Sydney > ESX Virtual Environment Most Servers are Dual Quads, 16 GB RAM, 500 GB Storage Dedicated Servers for Delivery, Projects Dedicated SAN / NAS Storage Support for English Language Initially
11.
11 October 2008
EITM and the Use Case Factory Copyright © 2008 CA11 EITM Integrations Site > Dedicated site > Announcements > Procedures > EITM Circuit Diagrams > List of Business Use Cases > List of Virtual Images > Integrations Database > Discussion Board > Links to key CA sites https://km.ca.com/caservices/gp/EITM/default.aspx
12.
® Understanding Virtual Environments
13.
13 October 2008
EITM and the Use Case Factory Copyright © 2008 CA13 Virtualization > What is a “Virtual” Environment Platform virtualization – separates an operating system from the underlying platform Resource virtualization – abstractions of specific servers, storage and network resources Application virtualization – hosting of individual applications on alien platforms Desktop virtualization – remote manipulation of desktop
14.
14 October 2008
EITM and the Use Case Factory Copyright © 2008 CA14 Virtualization Support at CA > What are the common virtual platforms and differences VMWare Workstation (supported on Laptops) VMWare ESX (EITM Use Case Factory environment) VMWare Server – GSX (not supported officially) Microsoft Virtual PC (not supported) Microsoft Hyper-V (not supported)
15.
15 October 2008
EITM and the Use Case Factory Copyright © 2008 CA15 SETUP > Take the appropriate training and be familiar with the relevant playbooks > Be familiar with the ESX Client Infrastructure environment > Stick to documented policies and procedures > Be diligent of network related configurations (hostname, vLANS, etc…) > Limit of 1 physical ESX box Design and Setup DESIGN > Focus on Use Cases as documented in the Playbook > Focus on documented procedures in Green Books > Focus on critical pieces of solution not client modifications > Focus on key integrations and process touch points > Focus on the overarching role experience
16.
16 October 2008
EITM and the Use Case Factory Copyright © 2008 CA16 PERFORMANCE > Performance of Virtual environment will differ from native format > Stress testing should be performed on solutions to determine weaknesses > Be sure to stop unnecessary services > Conversations between VM environments is possible but not recommended Implementation and Performance IMPLEMENTATION > Focus on using the EITM Factory Images & Image Collections to start with > Plan for integration with the standard Directory Server if possible > Access between ESX boxes is not supported > Snapshots are limited to one in ESX environment
17.
17 October 2008
EITM and the Use Case Factory Copyright © 2008 CA17 Labs on Demand (LoD) > Supporting virtualization with Labs on Demand VMWare Workstation – Load onto Provisioned Server Virtual Session – Provisioned from LoD Homepage VMWare ESX – Provisioned from LoD Homepage CMDBAPM MDB Active Directory > Understanding Images and Image Collections Images are divided up as they would normally be by a typical customer Images collections are built to support a typical customer implementation Image Collection
18.
18 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Supported Environments > Server Platforms Windows 2003 SP2 32-bit Red Hat Linux 3 x86 32-bit Red Hat Linux 4 x86 32-bit > Web Platforms Windows 2003 SP2 32-bit Windows XP SP2 32-bit Red Hat Linux 3/4 x86 32- bit > Web Server Platforms IIS 6.x Apache HTTP 2.x (Linux) Apache Tomcat (Linux) > Database Platforms SQL Server 2005 SP2 Oracle 10g R2 > Java Platforms JRE 1.4.2_06 > LDAP Directories Active Directory Exchange Server (TBD) > SMTP Servers Exchange Server (TBD) Windows SMTP Service
19.
19 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Core Standard Images > Standard Image 1 Windows 2003 Standard SP2 32-Bit > Standard Image 2 Standard Image 1 + SQL Server 2005 SP2 > Standard Image 3 Standard Image 1 + Oracle 10g > Standard Image 4 Red Hat ES 3.0 (update 6) Apache (manual) > Standard Image 5 Red Hat ES 4.0 (update 6) Apache (manual) > Supporting Image 1 Standard Image 1 + Active Directory (populated with data) Email Server (SMTP Pop Server) > Supporting Image 3 Windows XP Client
20.
20 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Development Stages - Factory Supported > Development Environment Completed at CA Site Download Product / Use Case Images Document configuration / customization changes to specific applications Build scripts, etc… Test integrations between specific sets of products Assemble results into directory for QA (Integration) to access > Quality Assurance Environment (Integration) Completed at CA Site Upload development “updates” and apply to current build (migrate) Assemble the products into a “release candidate” Test against specific use cases and functionality requirements Review from “end-to-end” perspective Ensure all Documentation is complete > Pre-Production (Client) Completed at Client Site Recreate Release Candidate image Test Migration capabilities in client side environment Integrate with customer applications Completed Client-Sided Documentation Detailed documentation of “differences” between Pre-Production implementation and release candidate image
21.
21 October 2008
EITM and the Use Case Factory Copyright © 2008 CA License Summary - Microsoft > No VMware sessions with Microsoft products can be given to a Partner. > CA Employees bringing the VMware sessions with Microsoft products onsite must have a current MSDN subscription. > The demonstration or Trial/POC that contains VMware sessions with Microsoft products must be no longer than three weeks in duration. > No development activities, whether they pertain to Microsoft software or not, can be performed on a machine at a customer environment. > The Customer must have a compatible VMware operating environment available to support the VMware sessions CA is bringing in (whether for a demonstration or Trial/POC). > The VMware sessions with Microsoft products cannot be used in any of the Customer’s production environments. In no way can the VMware sessions be used on or in-support-of a production environment. > The VMware sessions with Microsoft products must be driven by a CA employee. > The CA employee must completely remove all VMware sessions with Microsoft products from the Customer’s infrastructure at the conclusion of the demo or Trial/POC. > At this time, VMware sessions with Microsoft products cannot be built on Microsoft’s VISTA Desktop Operating System. > All current processes to properly license the Customer in support of a Trial/POC remain in tact and do not change. > Obtain MSDN Licenses through the SRM system
22.
22 October 2008
EITM and the Use Case Factory Copyright © 2008 CA License Summary – Oracle, Sun > Sun Solaris License is required Any platform can be used Images cannot be used on client sites Images can only be used by CA personnel Images can not be used by clients or partners Obtain license from Steve Brodie > Oracle License is required Any platform can be used Images cannot be used on client sites or laptops Images can only be used by CA personnel Images can not be used by clients or partners Database license is perpetual, however ERP type licenses is good for only 30 days Obtain license from Steve Brodie
23.
® Accessing the EITM Use
Case Factory
24.
24 October 2008
EITM and the Use Case Factory Copyright © 2008 CA24 Accessing Labs On Demand > Accessing > Provisioning an ESX Box > Provisioning an Image Collection for ESX
25.
25 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Accessing Labs On Demand > Goto http://lod.ca.com > Download the various documents located in the “Help” Section to understand the environment, specific policies that are in place and contact information for getting assistance 25
26.
26 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Provisioning an ESX Box > Goto the “Physical” section on the LoD landing page > Click on “Request Resource” 26
27.
27 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Provisioning an ESX Box (cont) > Verify PMF Key Info > Enter Project Info > Enter Dates Required > Under Platform specify “ESX” > (Screen will refresh) > Under OS Version select “ESX {version}” > (Screen will refresh) > Select Hardware Type > Click checkbox and click on “Next” 27
28.
28 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Provisioning an ESX Box (cont) > You can save a configuration name if want to here. > Click on Submit Request 28
29.
29 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Provisioning an ESX Box (cont) > You can review you provisioning status or request another machine. 29
30.
30 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Provisioning an ESX Box (cont) > Here you can see the status of the server provisioning. 30
31.
31 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Provisioning an Image Collection > Once ESX Server has been provisioned goto LoD Help Desk: http://lodhelp.ca.com > Select “Create a New Request” and cancel knowledge search 31
32.
32 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Provisioning an Image Collection (cont) > In the Request Area box type “Virtual.Provisions” > In the Request Descriptions box type the name of Image collection you want to have loaded on your ESX server > As an alternative you can enter the specific images names you want loaded > Enter the Physical Host Name > Put “ALL” in Session Name > Click on “Save” 32 Please load the Collection: IPM001 onto the ESX Box LODXXXX. Please load the Image CMDB001 onto the ESX Box LODXXXX
33.
33 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Some Factory Examples
34.
34 October 2008
EITM and the Use Case Factory Copyright © 2008 CA34 Identity and Access Management > CA Access Control R12 > CA Audit R8 SP1 CR2 > CA Identity Manager R12 > CA SiteMinder R12 > MDB > Directory Mgmt Server Playbook Examples Service Management > IPM > Service Desk > CA CMDB > MDB > Directory Mgmt Server > ITAM > Service Catalog > Asset Portfolio Mgmt > Service Desk > MDB
35.
35 October 2008
EITM and the Use Case Factory Copyright © 2008 CA35 Use Case 4 – Manage Infrastructure as an IT Server > Service Desk > CA CMDB > Spectrum > NSM > MDB > Directory Mgmt Server EITM Use Cases Examples Use Case 1 – Identify and Access Management as an Automated Service > Service Catalog > Service Desk > Identity Manager > Site Minder > MDB > Directory Mgmt Server
36.
36 October 2008
EITM and the Use Case Factory Copyright © 2008 CA36 Client: Sempra > Service Catalog > Service Desk > CA CMDB > Cohesion > Asset Portfolio Manager > MDB Customer Examples Client: Oppenheimer > CA CMDB > Cohesion > Service Desk > Asset Portfolio Manager > MDB Client: First Data > CA CMDB > Spectrum
37.
® Managing the ESX Environment
38.
38 October 2008
EITM and the Use Case Factory Copyright © 2008 CA38 Coverage > Introducing the VMware Infrastructure Client > Attaching to ESX Session and Login Authentication > Verifying the Provisioned Environment > Loading / Unloading Virtual Machines on ESX > Running the Virtual Machines in Sync > Accessing the Factory SAN Environment > Where to Get Training and Assistance
39.
39 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Access the VMware ESX Server > http://<hostname> 39
40.
40 October 2008
EITM and the Use Case Factory Copyright © 2008 CA VMware ESX Server Welcome Page 40 > Download the VMware Infrastructure Client (Windows GUI) from the server > Install and Run when ready > Access the VIC documentation using the URL shown
41.
41 October 2008
EITM and the Use Case Factory Copyright © 2008 CA VMware Infrastructure Client 41 > Run the VMware Infrastructure Client > Login using “pmfkey” for Username and Password The LOD Help Desk provisioning procedure should give you access via your PMFKEY
42.
42 October 2008
EITM and the Use Case Factory Copyright © 2008 CA View the VM Inventory 42 > Expand the Server icon to see virtual machine inventory > Right-click on a VM to open drop-down menu
43.
43 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Power on the Virtual Machine 43 > Switch to the Summary tab > You can “Power on” the VM here > You also see summary information on the status of the VM
44.
44 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Access the Virtual Machine Console 44 > VM start up is complete when DNS Name is filled in > Additional controls are available here > Select Open Console to open the VM console
45.
45 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Using the Remote Console 45 > Resize the window as needed or use full screen view > Use CTRL+ALT+I NS to access the GINA
46.
46 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Shutdown Gracefully 46 > Use the drop-down menu action to shutdown the VM
47.
® VMWare Environment Design and Support
48.
48 October 2008
EITM and the Use Case Factory Copyright © 2008 CA48 Coverage > VMWare Environment - Differences > Networks in VMWare ESX Server > Networking Components > Understanding the STUN Router > Labs on Demand STUN Router > Managing Multiple Networks > Virtual Environment Limitations
49.
49 October 2008
EITM and the Use Case Factory Copyright © 2008 CA49 ESX > Mainframe-class virtual software > Runs on Linux based OS > Extensive server consolidation and clustering > Extensive networking options > Streamlined images > Direct resource access > Much faster than Wks/Server > Production Ready VMWare Environments - Differences Workstation / Server > Designed for the power user > Run multiple OS on one system > Simulate an entire network > Uses OS access to resources > Configure test environments > Highly portable > Access to live CD’s (mount ISO) > Provides multiple snapshots > (Svr) Remote Console
50.
50 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Networks in VMware ESX Server > Virtual networks connect virtual machines > ESX Server networks are similar to bridged and host-only networks in Workstation > Understanding the STUN Router 50
51.
51 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Networking Components > Virtual Switch A vSwitch can route traffic internally between virtual machines and link to external networks. > VLAN Used to isolate network traffic to a specific collection of virtual machines 51
52.
52 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Understanding the STUN Router > STUN Routers allow secure connections between Virtual Environment and outside Intranet / Internet 52 Figure 1 Figure 2 No Connections Figure 3
53.
53 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Labs on Demand STUN Router > STUN Router NAT service is not native to ESX Bridged networks should be very carefully isolated from the CA Network > Refer to LoD Service Desk Knowledge Document named “STUN setup in LoD” Located at lodhelp.ca.com (follow link to Top Solution knowledge base) > Configure STUN Router as shown in document 53
54.
54 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Managing Multiple Networks > Multiple networks can be staged using STUN router > 2 Virtual Networks connected plus connection to outside world > Additional entries required in STUN Router configuration to support 54
55.
55 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Virtual Environment Limitations > STUN Routers must be used when connecting to the “outside” world > ESX to ESX Networking is not supported currently > Access for loading VM Images onto ESX server is done through LoD. Rootdev does not have the rights to view storage server. > Converting Images from between ESX and other environment is by request. 55
56.
® Conclusion
57.
57 October 2008
EITM and the Use Case Factory Copyright © 2008 CA Making EITM Real … (Peeling the Onion) Capability Solutions Show how the Capability Solutions work together to meet business requirements Focus on KEY Business Integrations Within and Between CA Products Manufacturing Approach EITM Functional Model Key Business Use Cases (Integrations) Focus on the Business Use Cases that most customers need 100K Foot Level Show the business Value of the integration Deployment Playbooks & Methodology Ground Level 10K Foot Level
58.
58 October 2008
EITM and the Use Case Factory Copyright © 2008 CA EITM Factory – Final Remarks > Key Uses Improve your expertise Learn and test playbooks Test integration scenarios in protected environments Handled POC / Demos easier Verify specific client functionality > Upcoming Improvements Formalized instructions for international sites Formalizing Image Naming and IP Addressing Scheme Improve Tracking including Traceability to Use Cases Improved Provisioning 58
59.
59 October 2008
EITM and the Use Case Factory Copyright © 2008 CA EITM Factory – Support > NAS / SAN Management Brian Hughes Vib Mehrotra > EITM Integration Site David Messineo > Practices Factory Nestor Morejan 59
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