This presentation introduces "Performance at the speed of work." It describes the concept of Performance Centered Design, a methodology that harnesses performance gains from systems, processes, and people. Training is all but eliminated when the right knowledge is embedded into complex processes and workflows. EPSScentral specializes in automating knowledge capture and improving competency in ERP systems.

1. Debra Partridge SVP Performance Solutions EPSScentral LLC [email_address] EPSScentral LLC An introduction to… Performance at the speed of work

3. The speed of work is increasing... A company processes 6,000 transactions per day in their current system. They are implementing SAP. The business objective is 12,000 transactions per day in SAP. SAP must be implemented within three months without business interruption! What initial speed of work can we expect of system users? How much training will it take for them to double their speed? At what cost?

4. The complexity of work is increasing… To complete this task, I need six pieces of data: data 1 data 2 data 3 data 4 data 5 data 6 Many business applications are data- or code-centric, not task-, process-, or user-centric. Data for simple tasks may be scattered across multiple applications, portals, or even lines of business. How fast can we really expect users to perform? How much data or knowledge can a person hold in their head to perform at the speed of work?

7. Strategy 1: Focus on performance Business Process Improvement Usability, User Experience, and Human Factors Content, Knowledge Management and Information Architecture We have devised a methodology called Performance-Centered Design (PCD™). We focus on the targeted performance outcomes of three areas:

8. Strategy 2: Close learning-doing gaps We minimize the time between learning and performing. Training/learning usually occurs in advance of doing (performing). Improved competency occurs when we close the learning-doing gap. This enables workers to perform at the required speed of work.

11. Strategy 5: Make Content Available Much of the content required to support performance is distributed throughout the enterprise in the form of procedures, reference materials, best practices, etc. We collect and organize this content and make it available during performance. Only a few things need to be in the head.* *Only a few things can be in the head.

17. For more information Contact: Debra Partridge SVP Performance Solutions EPSScentral LLC [email_address] www.epsscentral.net www.linkedin.com/in/debrapartridge +1 (571) 255-1333 (mobile) +1 (678) 905-0624 (office)