Más contenido relacionado La actualidad más candente (20) Similar a Workplace learning (20) Workplace learning1. Deep insights, pragmatic advice
Workplace Learning
A Major L&D Challenge
David Wilson
September 2011
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2. Deep insights, pragmatic advice
Agenda
• What is Workplace Learning?
• Understanding the Learning Ecosystem
• Key Challenges for L&D
Europe’s leading independent Corporate Learning Analyst
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3. Deep insights, pragmatic advice
What Learning do you
do in the Workplace?
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4. Deep insights, pragmatic advice
What’s a good
model for
learning in the
Workplace?
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Learning through ....
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Learning through ....
Informal Formal
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But what do we do in reality?
What does it mean for L&D?
• Role, Strategies/Activities,
• Investment, Impact, etc
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Learning Ecosystem Model
Now
Future
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10. Deep insights, pragmatic advice
C
Learner
What is your
Learning
Ecosystem?
Developed
e-learning
Now &
SME
Future
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11. Deep insights, pragmatic advice
Workplace Learning Examples
• Resolving a new customer issue for the first time
• Becoming more productive in using a new system
• Running a meeting better
• Checking some facts before a meeting
• Fitting in better with the team and increasing team
performance
• Researching information for a proposed strategy
• Checking what other people have asked previously
• Asking a customer how you could have done it better
• Analysing quality information on a process
• ...
Thinking about how I do my job better
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12. • Understanding L&D’s Role
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• Developing Strategies
• Impacting Performance
What is your
Learning
Ecosystem?
Now &
Future
C
Learne
r
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13. Deep insights, pragmatic advice
Key Challenges for L&D
• What role should L&D play?
– Owner, Deliverer, Facilitator, None?
– Is L&D trying to formalise the informal?
• L&D has a habit of delivery
– Is L&D looking for delivery solutions for workplace
learning?
– L&D typically measures activity and satisfaction
– Business outcomes are always harder
• L&D has processes for managing structured
learning, how or should we manage workplace learning?
– Is it less valuable because it is not managed by L&D?
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In the Corporate Workflow
• Need to reflect on the genuine context for workplace
learning before we can understand how L&D can support it
• Cannot consider workplace learning at a theoretical level:
Have to look at specifically in the detailed context
– Of the individual
– Of the task
– Of the work team and work flow
• What are the trigger points for workplace learning?
– Team, feedback loops, needing to find something out,
– Reflecting on what you or someone else has done
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Role of L&D?
• Should be a facilitator of learning
– Enabling people within the organisation to facilitate in their
own right
– Looking at new opportunities
• What does this mean?
– Expanding opportunities for explicit learning and learning
feedback within work processes
– Diversifying content and learning channels to increase
flexibility and allow just-in-time learning support
– Focusing more on enhancing performance rather working
smarter
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Impact of Coaching?
• Can you have great workplace
learning without coaching?
• Coaching is your key enabler
and aggregator
– Accelerate and strengthen
feedback loops
– Link from work to learning
support
• Also provides a bridge to C
Learner
formal and collaborative
learning approaches
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Comment on IT Training
• Has many of the same behaviours of broader L&D, but ...
• Often less guilty of focusing on generic capabilities
– Heavily driven by delivering specific business projects
– Potentially greater hard alignment with specific realities and
activities (e.g. specific application task skills)
• But lack the individual feedback mechanisms to understand
workplace deficiencies and needs
– Tendency for one-size-fits-all solution strategies
– EPSS/Simulation could play a greater role here
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In Summary
• Workplace learning is key to enhancing “on the job”
performance
• It happens anyway, but there is a real potential to enhance
and accelerate it
• L&D needs to rethink its role and strategies to maximise
the potential and connect with what already happens
• Focusing on delivery can lead to bad answers
• L&D can’t manage the workplace, but it can facilitate more
explicit learning opportunities
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Thank You / Questions?
davidw@elearnity.com
twitter: dwil23
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21. Work Based Learning
Deep insights, pragmatic advice
Business Unit by Business Unit
Performance
Management
C
Learner
C
Learner
Now Future
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22. Formal Learning
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Eco System
Learner
Learner
Internally
Developed
e-learning
Developed
e-learning
SME
Now Future
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Notas del editor Sustainable portfolios of training delivery – 70, 20, 10