Enterprise Monitoring 2018: Converged Application & Infrastructure Monitoring from a Single Pane of Glass

© eG Innovations, Inc | www.eginnovations.com
Enterprise
Monitoring
2018
Converged APM/IPM and
the Single Pane of Glass

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Today’s presenter
John Worthington
Director, Product Marketing
eG Innovations
John.worthington@eginnovations.com

Who we are...
eG Innovations is a provider of enterprise-class performance
management products that provide complete visibility across
every layer and every tier of dynamic & complex, cloud,
virtual and physical IT environments to reliably deliver
mission-critical business services.
Founded
2001
Headquarters
Singapore
Employees
175
Web Site
https://www.eginnovations.com
Worldwide Locations/Offices

Why customers come to us...
• 75% of IT organizations are suffering
from degraded business applications
– IDC Research
• 70% of the time, IT organizations learn
about performance problems from
end-users
- Gartner
• 31% of performance issues take more
than a month to resolve or are never
resolved
- Forrester
Why is my
application
slow?!!!

What we do...
eG Enterprise takes measurements at every layer of every component of
an end-to-end IT service, learns the norms of all measurements, and
through patented analytics automatically isolates which layer of which
component is the source of an anomaly.
Today we do this across any cloud deployment model and from code to
bare metal.
6

Agenda
• Where We’ve Been...
• Enterprise Monitoring 2018:
Where Are We YOU Now?
• Where Do We YOU Need To Be?
• Conclusion

WHERE HAVE WE BEEN?
Converged APM/IPM and the Single Pane of Glass

Keeping pace with complexity - Silos
Hardware
Network
Firewall
Software
Hardware
Network
Web Server
Software
Website
Hardware
Network
App Server
Software
A
P
P
1
A
P
P
2
A
P
P
n
Hardware
Network
DB Process
DB Storage
DB Service
Network
Monitor
Web
Monitor
App
Monitor
DB
Monitor
Legacy Data Center
• IT infrastructures monitored as silos
– Individual tools for monitoring different
applications
– No view of the end-to-end service

Keeping pace with complexity - Silos
Hardware
Network
Firewall
Software
Hardware
Network
Web Server
Software
Website
Hardware
Network
App Server
Software
A
P
P
1
A
P
P
2
A
P
P
n
Hardware
Network
DB Process
DB Storage
DB Service
Network
Monitor
Web
Monitor
App
Monitor
DB
Monitor
Legacy Data Center
USER
Suppose the database is 50% slower than normal
A problem in one tier can effect all the other tiers involved in
service delivery
2001
• Universal Agent
• Automatic thresholding
• Automated diagnostics
• Web transaction monitoring
• Integration console
Unified Monitoring
ITIL©
version 2
released

Evolution to Business Service Management
• Holistic view of the end user service
• Correlate across network, server, application for problem
diagnosis
• Service topology map
• Auto correlation based
on dependency maps
Business Service Management
2005
2007 - ITIL©
version 3
released
Hardware
Network
Firewall
Software
Hardware
Network
Web Server
Software
Website
Hardware
Network
App Server
Software
A
P
P
1
A
P
P
2
A
P
P
n
Hardware
Network
DB Process
DB Storage
DB Service
Network
Monitor
Web
Monitor
App
Monitor
DB
Monitor
Legacy Data Center
Service Manager

Keeping Pace with Complexity - Virtualization
• Outside-in and Inside-out perspectives of dynamic, virtualized
environments
2008
Virtualization
• 360° visibility into VM
performance
• Industry first
virtualization-aware auto-
diagnosis
• Broadest virtualization
coverage
2008 – Agile
Toronto
conference
“Agile
Infrastructure”
2009 –
DevOps
begins..
Firewall
Software
Hardware / Physical Resources
Virtual Resource Pools – Compute | Network | Storage
Media
Server
Streaming
Media
App Server
Software
A
P
P
1
A
P
P
2
A
P
P
n
DB Process
DB Storage
DB Service
Virtualization and Private Cloud
Virtualization / Cloud Center of Excellence
Slow
database
queries
Disk Reads
Excessive disk reads by the media server slow down database access
Virtual infrastructures are hard to manage. Traditional management
tools are not designed to handle these dynamic requirements

Keeping Pace with Complexity – Public Cloud
2014
Cloud
• SaaS Option
• Public/Private/Hybrid
cloud support
2012 – BSMdigest
renamed APMdigest
BSM
Infrastructure-as-a-Service
(IaaS)
Platform-as-a-Service
(PaaS)
Public Clouds
Cloud Management
Software-as-a-
Service
(SaaS)
Deployment perspective:
performance
management FROM the
cloud
Cloud service provider
perspective:
performance management
FOR the cloud
Cloud consumer
perspective:
performance
management OF cloud
hosted applications

Digital Business Service Management
• Applications ≠ Services
• Digital business services include many
heterogeneous components, multi-vendor
devices and service providers
Hardware
Network
Firewall
Software
Hardware
Network
Web Server
Software
Website
Hardware
Network
App Server
Software
A
P
P
1
A
P
P
2
A
P
P
n
Hardware
Network
DB Process
DB Storage
DB Service
Network
Monitor
Web
Monitor
App
Monitor
DB
Monitor
Legacy Data Center
Firewall
Software
Media
Server
Streaming
Media
App Server
Software
A
P
P
1
A
P
P
2
A
P
P
n
DB Process
DB Storage
DB Service
(IaaS)
(PaaS)
Public Clouds
Cloud Management
Software-as-a-
Service
(SaaS)
Service Manager
Digital Business Services

Convergence of APM and IPM
User experience monitoring
Transaction tracing
Code level visibility
2016
Converged
APM/IPM
•
•
•Saying that management consists
of a monitor function and a
control function is useful as a
quick pneumonic, but this hides
the complexity required in order
to effectively manage
applications (or any other
object). The monitoring and
control of an application is not
achieved in a vacuum.
- Application Performance Management (APM) in
the Digital Enterprise: Managing Applications for
Cloud, Mobile, IoT and eBusiness, Sturm, Rick;
Pollard, Carol; Craig, Julie

Where we’ve been...
• eG Innovations is an industry leader in performance
management solutions for complex, dynamic, multi-tier
digital IT services
2/28/18
2001
• Universal Agent
• Automatic thresholding
• Automated diagnostics
• Web transaction monitoring
• Integration console
• Service topology map
• Auto correlation based on dependency maps
• 360° visibility into VM performance
• Industry first virtualization-aware
auto-diagnosis
• Broadest virtualization coverage
User experience monitoring
Transaction tracing
Code level visibility
Unified Monitoring
Business Service Management
2005
2008
Virtualization
2014
Cloud
2016
Converged
APM/IPM
• SaaS Option
• Public/Private/Hybrid cloud support
•
•
•

Audience Poll
• What are your biggest performance
management challenges today?
A. Finding the root-cause of performance issues so
we can prevent them from reoccurring
B. Mapping business impacts of performance
issues in real time
C. Lack of an overall performance monitoring
strategy
D. Monitoring from the perspective of the end-user
to help prioritize improvements

WHERE ARE WE YOU NOW?

2018’s Gold Rush
• Cloud is an as-a-service operating
model and will require
transformational change
• Public Clouds SLAs are not your SLAs
• People/Process capability gaps may
present greatest risk
94% of Organizations Using Cloud
1 2 3 4
Hybrid Cloud
67%
Public
Cloud Only 22%
Private Cloud Only 5%
Not Using Cloud 6%
In 15 months, 80% of all IT budgets will be committed to
cloud apps and solutions
Source: McAfee Cloud Survey 2017
Cloud Reality Check
Source:
RightScale 2017
State of the
Cloud Report

Black Boxes and Black Holes
• Black Box monitoring is
outside-in
– Tests externally visible behavior;
i.e., Real User Monitoring
– Service Level Agreements
Monitoring distributed systems - O'Reilly Media Apr 27, 2016
“[Black box] ...Testing
externally visible
behavior as a user
would see it.”
“...white-box monitoring is
sometimes symptom-
oriented, and sometimes
cause-oriented, depending
on just how informative
your white-box is.”
• White Box monitoring is
inside-out
– Provides details about the
internal state
– Required for root-cause analysis

It’s not just data gravity that creates clouds as
black holes--
AppsSvcs
Data
Gravity
They’re called clouds, but they could just as well
be called black holes. Amazon Web Services and
those that have followed have demonstrated a
voracious appetite for sucking in computing
workloads
How Amazon has become the black hole of the cloud world
CRN Magazine, June 2017
“cloud service providers are
catching on that they need to
build and operate a service
similarly to how an enterprise
runs their services ... This
transparency will help
enterprises have greater
confidence in the cloud ...
Allan Leinwand, Chief Technology Officer - ServiceNow
lack of transparency is also an issue

Hardware
Network
Firewall
Software
Hardware
Network
Web Server
Software
Website
Hardware
Network
App Server
Software
A
P
P
1
A
P
P
2
A
P
P
n
Hardware
Network
DB Process
DB Storage
DB Service
Network
Monitor
Web
Monitor
App
Monitor
DB
Monitor
Legacy Data Center
Firewall
Software
Media
Server
Streaming
Media
App Server
Software
A
P
P
1
A
P
P
2
A
P
P
n
DB Process
DB Storage
DB Service
(IaaS)
(PaaS)
Public Clouds
Cloud Management
Software-as-a-
Service
(SaaS)
Digital business services include many heterogeneous components, multi-
vendor devices and service providers
Business Transaction Health
Create Order Create Invoice Ship Product
Digital Business ServiceDigital Business Services SLA
Customer Experience
Infrastructure Health
Application Health
Applications &
Desktops
Managed by Customer/Partner
Applications &
Desktops
Applications &
Desktops
3rd Party
SLA
3rd Party
SLA
Digital Workspace Services OLA
Applications &
Desktops
App3SLA
App1SLA
App2SLA
In-house
OLA
Hardware
Network
Firewall
Software
Hardware
Network
Web Server
Software
Website
Hardware
Network
App Server
Software
A
P
P
1
A
P
P
2
A
P
P
n
Hardware
Network
DB Process
DB Storage
DB Service
Network
Monitor
Web
Monitor
App
Monitor
DB
Monitor
Legacy Data Center
Firewall
Software
Media
Server
Streaming
Media
App Server
Software
A
P
P
1
A
P
P
2
A
P
P
n
DB Process
DB Storage
DB Service
(IaaS)
(PaaS)
Public Clouds
Cloud Management
Software-as-a-
Service
(SaaS)
Legacy | Private / Hybrid Cloud | Public Cloud
Legacy | Private / Hybrid Cloud | Public Cloud

Containers and microservice architectures
• 'Cloud native’ refers to applications or services that are container-
packaged, dynamically scheduled and micro services-oriented1
• Bare metal (physical infrastructure) and virtual machines will coexist with
container technology; hyperconverged infrastructures can provide
flexibility to leverage both approaches
Mainframe Client-Server
Web
Virtualization
Cloud
Mobile
Containers
Performance
expectations
Increasing Velocity
Hardware/Physical Resources
NET
WEB
APP
DB
Legacy
Virtual Infrastructure
APP APP APP
DB
Virtualized
Resource Management /
Scheduling
Containers / Packaging
Service Layer
Application Framework /
Business Logic
Cloud Native
IT Operating Model
Maturity
Quality
Gap
System of
Innovation
System of
Differentiation
System of
Record
Digital Business Service
For most organizations,
technology monitoring
presents a mixed bag.
Digital business services
are often comprised of
multiple application
ecosystems

Keeping pace with complexity
• The road to a ‘cloud native’ future includes
more than technology
• Clouds are operating models
Hardware
Network
Firewall
Software
Hardware
Network
Web Server
Software
Website
Hardware
Network
App Server
Software
A
P
P
1
A
P
P
2
A
P
P
n
Hardware
Network
DB Process
DB Storage
DB Service
Network
Monitor
Web
Monitor
App
Monitor
DB
Monitor
Legacy Data Center
Firewall
Software
Media
Server
Streaming
Media
App Server
Software
A
P
P
1
A
P
P
2
A
P
P
n
DB Process
DB Storage
DB Service
(IaaS)
(PaaS)
Public Clouds
Cloud Management
Software-as-a-
Service
(SaaS)
Technology
People/Culture
Process
Relative
velocity of
change

Audience poll: Where are YOU now?
Level Description People Process Technology

WHERE DO WE YOU NEED TO BE?

Monitoring and convergence
• Application complexity is
increasing
• Monitoring is now a critical
requirement
Microservices
Containers
Virtualization /
VDI
BYOD
IoT
Hyper-Converged
Infrastructures
• Organizations must adopt a
service model
• Services include applications
and all supporting
infrastructure

“Services are important
for cloud computing
from both an
infrastructure and an
application perspective.”
- WHY SERVICE ORIENTATION IS
IMPORTANT FOR CLOUD
COMPUTING MODELS
Services context
• Applications ≠ Services
– Clouds deliver services
– A services-oriented approach is paramount
– Services provide the context needed to understand business impacts
and dependencies
Application Health
Infrastructure HealthPublic
Private
Hybrid
Business Transaction Health
Create Order Create Invoice Ship Product
Order
Service
Invoice
Service
Logistics
Service
Digital Business Service
Legacy Data
Center
Private Cloud
Services
Public Cloud
Services
Cloud Deployment
Models

Visibility and transparency
• Effective monitoring accelerates the
DIKW cycle
• DevOps’ amplifying and accelerating
feedback is dependent on effective
monitoring

• Single pane of glass view for real-time visibility and situational
awareness
Capacity Planning & Optimization
Dynamic Baselining
Migration Analysis
Visibility and transparency
End User Experience Dashboards
Real User Monitoring
Business Topologies and
Transaction Tracing
Code-Level Correlation
The Devil’s
in the
Details!
Business Transparency
Service Team Transparency
Situational Awareness
Persona-based Transparency

Observability Monitoring
Monitoring and observability
Dev Test Stage Prod
Unified monitoring solutions must cross-correlate code-level and transaction-level
performance with the health of the supporting physical, virtual, container and cloud
infrastructures
Digital Business Services that are designed with observability in mind
provide mechanisms that build telemetry into the service that can
trigger self-healing through embedded analytics and automated
diagnostics.
Unified Monitoring

Monitoring and observability
Dev Test Stage Prod
Unified Monitoring
• Reach across all tiers
• Depth throughout each tier
• Speed of diagnosis
Unified monitoring solutions must cross-correlate code-level and transaction-level
performance with the health of the supporting physical, virtual, container and cloud
infrastructures
People
Process
Technology
Unified monitoring is an important element of a
culture of observability and transparency.

Embedded analytics
• Applying AI and observability to large data sets may not be
the same as embedding analytics into a unified monitoring
solution
Dev Test Stage Prod
Unified Monitoring
• Reach across all tiers
• Depth throughout each tier
• Speed of diagnosis
Unified monitoring is most effective when there’s a single source of
actionable truth. It’s what moves us away from diagnosis-related
activities, and toward collaborating on how to establish self-healing
properties when that diagnosis is identified. This is not only more
cost-effective, it’s a more “unifying” activity than troubleshooting.

CONCLUSION

Performance monitoring best practices 2018
• Digital Business Services Orientation
• Understand what you’re monitoring from the eyes of the
customer
• Visibility/Observability
• Recognize that observability and monitoring are
complimentary and both are required for unified
monitoring
• Proactive Analytics
• Analytics focused on observability drive design; monitoring
is about rapidly isolating performance issues– both are
needed
• Single Pane of Glass
• Achieving a single pane of glass for performance monitoring
will require an accepted and ongoing program of work

• eG and/or our Authorized Partners can provide Professional
Services
– Standard Installation support
– Implementation Support
• Monthly baseline analysis reporting
• Knowledge transfer & training
See the related Webinar
How we can help
IT Services Performance Summary
Findings, Critical Concerns & Recommendations
Trend of the previous month’s issues
Areas of Improvement
Action Items Status
http://bit.ly/UnifiedRoadMap

eG Enterprise
A Single-Pane-of-Glass Monitoring Solution
Questions?

Thank You!
www.eginnovations.com/freetrial
info@eginnovations.com +1 (866) 526 6700

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Enterprise Monitoring 2018: Converged Application & Infrastructure Monitoring from a Single Pane of Glass