6. Implement a periodic strategy review cycle – keep it disconnected from operational problem solving.
7. Charter projects based on the strategy map and use the appropriate project management approach: PMI formal, Agile, Lean/Six Sigma, or IHI.
8. Implement a Project Management Office – consider hiring PMPs from industry or provide support to have existing employees achieve this certification.
9.
10. Install pay for performance systems where transparent and accurate metrics are available.
15. Provide leadership training in adaptive and servant leadership – with a special emphasis on physician leaders.
16. Do research on the Baldrige criteria, make improvements and apply for the Baldrige Award.Books by Dan McLaughlinMcLaughlin, Daniel B. and Hays, Julie, Healthcare Operations Management, Chicago IL, Health Administration Press, 460 pages, May 2008.McLaughlin, Daniel B., Make it Happen: Effective Execution in Healthcare Leadership, Chicago IL, Health Administration Press, available Fall 2010, 250 pages.<br />McLaughlin, Daniel B., The Healthcare Executives Guide to Reform: Strategic options and resources for implementing the Patient Protection and Affordable Care Act of 2010”, Chicago IL, Health Administration Press, available January – March 2011, 150 pages and possible e-book format.Center for Health and Medical Affairs651- 962-4143 dbmclaughlin@stthomas.edu www.stthomas.edu/chma<br />