The Codex of Business Writing Software for Real-World Solutions 2.pptx
Mobile review: Owney AR app and Agents of Change Game
1. Owney the Dog’s Augmented
Reality Project
By Erin Blasco and Allison
Wickens,
Smithsonian National Postal
Museum
2. Augmented Reality
• An enhanced/augmented way to view the
world around you through computer-
generated sensory input (video, graphics,
GPS data)
• A layer over reality that adds more info or
something cool
• Triggered by a marker
3. Owney’s AR
• Bring his stamp
“to life”
• See and hear
Owney run,
bark, and sit
• Accessible via
the web or
iPhone
4. Group Makeup
• Opportunity came via OCIO
and 3D imaging
• The director’s interest
sparked the project
• One of the director’s goals
was to impress a partner and
increase promotion
5. Motivated by Opportunity, Not a
Goal
• Create something unique that would spark
interest in Owney
• Use AR as an entry point to deeper
understanding of his story
• For most components of the Owney
project, early elementary kids were the
target
6. How Were Educators Involved?
• Two outside groups worked together,
OCIO and AR contractors, on a tight
timeline. NPM sometimes out of the loop.
• Educators wanted more “meat,” a clearer
relationship between the AR and greater
project, better audience entry points
• Sound effects included to hint at Owney’s
story
• Would a voiceover or historical context
make it too boring?
7. How Has it Worked?
• Owney’s social media fans
– Facebook.com/Owney or @OwneytheDog
• Teacher focus group
• OP&A observation:
– Younger kids enjoyed it most; mesmerized
– Kids enjoyed turning him upside down,
“petting” him, manipulating the AR
– Younger folks more tenacious in getting it
to work
– Difficult to gauge if it sparked curiosity
– Older folks gave up quickly
8. Lessons Learned
• Identify the target audience and goal (duh)
• If sparkly technology is an “entry point” to
deeper learning, think about where
and how people will actually enter.
• How important was interactability?
• Choose the “trigger” carefully
• Contrast to the e-book project
• Challenges of contracting at SI
9. But What if…
• … we HAD
thought of the
goal and
target
audience
first?
• Would we
have
stumbled
upon AR as
the best tool?
• If so, how
would we
11. The 101
• Game developed by Green Door Labs
• Free, non-commercial, not owned by SI
• Girl Scouts Rock the Mall = a test
audience
• Target : middle school aged Girl Scouts
• Played all over DC sites
• Three parts: sign up and discuss at home
computer; play on iPhone or camera while
in DC; return to home computer to vote
12. Outcomes
• Through participating in game play, Girl Scouts
increase their level of engagement in looking at,
discussing, and exploring museum objects, exhibits,
and ideas. The game gives Girl Scouts a mission to
complete or filter through which to view their museum
visit and structure museum exploration:
– In the short term, this increases their linger time at objects,
increases the level of discourse about museum objects
and topics, and provides a social activity that does not
detract from connecting with museum topics.
– In the medium term, it prompts thinking about the value of
museum objects (personally and globally) and impacts
attitudes towards museum objects (not just old and dusty).
– In the long term, participating in the game impacts Girl
Scouts’ ability to interpret objects, identify the multiple
meanings of objects, and evaluate the importance of
objects.
13. Game narrative
• You’re in the future. Post-apocalyptic
world.
• Travel to the past to collect objects to re-
boot life on earth.
• Photograph the objects, upload them, tag
by category.
• Vote for best ones to bring to the future.
14. Evaluation
• Q1: Does the game provide
a meaningful layer to the
museum experience?
• Q2: Does the game
narrative (gathering objects
to bring to the destroyed
future to change the world)
impact the museum visit?
• Q3: Does taking photos
end up being a meaningful
activity to do in the
museum?
15. Q1 and Q2: Does the game provide a
meaningful layer to the museum
experience?
• Mild familiarity
• A lot going on
• Useful lens when
prompted
16. Q2: Does it impact the visit?
• Looked at different things in the
museum
“It is fun to
• Increased look time take
• Fun have gone straight pictures.”
“I would
for the cars, but now I looked
for things like the cotton gin. I “If you like [the
think it‟s interesting because objects], you can
would have gone home and take pictures to
not paid attention to remember it.”
exhibition.”
“The more you look at something the more you
think „oh that‟s interesting.‟”
17. Q3: Does taking photos end up
being a meaningful activity to do in
the museum?
• Natural behavior
• Social behavior
• Memory
• Interpreting
photographed
objects
18. Keep
• Keep:
– Photo-taking
– Dark hook
– Playable across SI
• Change:
– Better connect photo taking and critical
thinking
– Better ending and post-visit activity
Notas del editor
Owney’s getting a stamp in July! Hurry and make it special!
Larger team worked together to create other Owney projectsSub-set of that team involved in AR
Wasn't publicly available upon stamp issue Teacher focus group:In developing the curriculum, I demoed the AR for a group of teachers who were providing ideas on how to use Owney in the classroom. Cool is what they said when they saw it, but no one, even when I pressed, could think of a good way to use it in the classroom beyond an ice-breaker sort of introduction to OwneyOwney’s social media fans thought they didn’t have the tech to do it. His core followers didn’t find it relevant to their interests—and we don’t think it really brought in a lot of new people, according to “why did you decide to follow Owney on social media?” question responses.
5. Lessons learned: a. Identify the target audience. Build goals and communication plans around it. Stamp collectors and people who stumble upon the stamp at USPS had to take their own initiative to discover the AR component to the stamp because there was no info packaged with the stamp itself—the technology didn’t magically build its own audience. Young people enjoyed the AR the most but it wasn’t really usable in classrooms, school tours, or public programs—it’s a cool little “trick” but doesn’t advance educational goals enough to merit inclusion when time is valuable. People who enjoy AR technology (typically folks “in the business”) liked the technological aspect and may have become aware of Owney through this project but didn’t really advance to explore Owney history or move beyond this one element. b. If sparkly technology is an “entry point” to deeper learning, think about where and how people will actually enter. The AR wasn’t referred to anywhere in the physical museum. That stamp isn’t part of the exhibit and there weren’t postcards or bookmarks promoting the AR. The app and website were mostly used by people who already knew about Owney via some other entry point (typically social media). They may have enjoyed the AR but they weren’t getting their first taste of Owney’s history—they were already insiders and the AR didn’t offer them a new place to go or new learning outcomes. It’s probable that very few people found the app or AR website and were introduced to Owney in this way—we have much stronger entry points. c. Was Owney’s AR interactive just for the fun of being interactive? A brief intro video about Owney probably would have accomplished educators’ goals better than the AR—but a video is very passive. The AR did have the advantage of being manipulable, but did it really add anything to the experience? If kids could have “petted” Owney to trigger him telling them his story, that might have been really rich. But turning him upside-down or making him jump didn’t necessarily increase learning, though it did increase interaction time. {not only interaction time, I think you can safely say it increased engagement with those kids at the opening.} d. Choose the “trigger” carefully. Decision to make stamp the trigger meant you had to have one or print one but it also meant it seemed to be promoting stamp sales—and USPS never really promoted the AR element or its connection to NPM. Wonder how it would have been different if a historic photo of Owney had been the trigger. {this is a larger issue of being one active side of a partnership. USPS couldn't promote anything because the timing was so tight and they have a much bigger infrastructure and larger customer base than NPM/SI. We thought we had given ourselves enough time to work with them, but the technology was slower to develop and we didn't meet milestones when we needed to for their involvement. This is the big reason for their non-involvement in the promotion end of things.} e. Think about the strengths of the technology (in this case, adding a new layer to physical reality) and try to fit it to the project goals. Augmented reality is partially about making reality better. It was cool to hold Owney in the palm of your hand but it didn’t really enhance the environment you were in. AR apps that include GPS can tell you where highly rated restaurants are located if you hold it up to the street—this is a situation in which it makes a lot of sense to overlay this computer-generated layer over your physical surroundings. Maybe other types of technology could have “brought Owney to life” or introduced people to Owney’s story—the element of enhancing the person’s environment wasn’t highly essential. In the end, educators may have been happier with a simple, well-animated video in which Owney briefly tells the story of his life to answer the question, “Who is Owney the dog?” This would be an entry point that would spark interest and move viewers beyond sparkle/technology to actually learn a little about Owney. (However, this would be less interactive.) f. In contrast to the e-book project? {In another mobile project, we did develop an animated version of Owney's story. It was another first-time development project for NPM and again, originated from OCIO's suggestions and involvement. This project faced many similar limitations: access to give feedback during development, reliance on communication between external folks. What it had, though, is a looser time-frame with no hard-fast launch date (still yet to be launched) and an opportunity to meet with developers to convey critical content and education goals. In establishing those at the start, we were able to push-back in ways they had altered from our original stated goals. In this case, the technology was still suggested to us, but we were able to create a product that met an existing need for the education department and the audiences it serves.