Automating Google Workspace (GWS) & more with Apps Script
Collaborative Knowledge Base
1. For Technical Documentation Teams & Knowledge Base Administrators
How to Crowdsource Your Content and
Technical Documentation
by Mark Fidelman
MindTouch, Inc.
table of Contents Collaborative Knowledge base
Collaborative Knowledge Base...1 Success today is not about amassing knowledge or information; instead its
Cost Justified ..............................1 about absorbing and processing new information and using the knowledge
gained to innovate? The Web 1.0 concept of a corporate knowledge base valued
The In-Crowd is Fickle ................3
accumulated information. Terabytes of data were gathered, categorized, and
secured for future generations, like the reference section in a library. Often
impressive in scale it is was hardly the incubator of corporate innovation.
Ideas are rarely found in the details of existing knowledge. Rather, innovation
is born from new knowledge or perspectives applied to existing ideas. The
corporate knowledge base should foster innovation by attracting new knowledge
and enabling perspectives. Archived information is only one component of the
solution; as it is the knowledge baseline from which innovation evolves.
A visionary can single-handedly ideate the next big thing, but two heads
are better than one. And a hundred heads would be even better? Web 2.0
technologies have proven the value of “crowdsourcing” – appealing to all users
across the Internet for information, expertise, and ideas to help solve a problem
or accomplish an objective – yet, most companies are unwilling to submit critical
proprietary information to the whims of anonymous Internet denizens.
To create a corporate knowledge base that leverages the power of crowdsourcing,
companies must first attract and engage their “in” crowd of people, including
employees, customers, business partners, and industry experts, who have a
vested interest in the new information and ideas that will be generated by the
crowd. By implementing a MindTouch Collaborative Knowledge Base (CKB),
companies can cater to their in-crowd to develop a powerful source of new
information and ideas that foster innovation.
Cost Justified
Admit it – you’re tired of hearing experts tell you how to become more
innovative. Different vendors offer a wide range of solutions that cost money
5. headquarters Mindtouch Partners
MindTouch, Inc. Certified vendors
555 West Beech Street ASK Knowledge-n-Aber Pty. Ltd.
San Diego, CA 92101 Corra Tech Nukak Technologies
Tel: +1 619.795.8459
Elvenite AB Productive Edge
Fax: +1 619.795.3948
Esolia Solutions First
Email: marketing@mindtouch.com
Fairway Technologies Tinval
www.mindtouch.com
Intertesto
MindTouch Inc. is the leader technology Partners
in Enterprise 2.0 Collaborative
Aurelia Reporter Pentaho
Networks and is changing the
GroundWork Salesforce.com
way businesses capture, share
and collaborate on information. Kaltura ScreenSteps
With MindTouch, companies are Microsoft SugarCRM
revolutionizing how they work and
MySQL The Washington Post
increasing returns on investment
Novell
from existing software, hardware
and humanware.
MindTouch serves more than 16 Join Mindtouch
million users and thousands of
companies. Customers include
Mozilla, Microsoft, Intel, Intuit, The
Washington Post, EMC, Harvard,
Timberland, The US Army and The
United Nations. MindTouch users
report double-digit percentage
increases in productivity and
orders of magnitude of return on
investment from their MindTouch
powered Collaborative Intranets,
Extranets and Documentation
Portals.