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M       A   S   T   E   R   C   L   A   S   S       S    E    R     I   E    S              F
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           NON - DIGITAL EXERCISES FOR SERIOUS GAME DESIGNERS
                                     JW MARRIOTT, KUALA LUMPUR
                                                                              - HIGHLY INTERACTIVE -

                                 25 PARTICIPANTS ONLY                LIMITED TO


STRATEGIES FOR SERIOUS GAME DESIGN (Workshop 1)
13th (Mon) & 14th (Tue) June, 2011

APPLIED SERIOUS GAME DESIGN (Workshop 2)
15th (Wed) & 16th (Thu) June, 2011
                                                                    Moderated by Ian Schreiber
                                                                      Co-author of Challenges For Games Designers,
                                                                      rated 5 stars on Amazon.com
                                                                      Presented at over 20 major conferences in USA
                                                                      Co-founder of Global Game Jam, largest event of its
                                                                      kind across 40 countries
                                                                      A Programmer and a Game Designer since 2000
                                                                      Taught online Game Design courses to over 6,000
                                                                      students




                                                                                            For details contact:


FIK
                                                                                         Tel: (603) - 9206 9000
                                                                                        Fax: (603) - 9281 1176
                                                                                    or email: vijay@fikintl.com
 I N T E R N AT I O N A L                                                                       www.fikintl.com
13 (Mon) to 16 (Thu) June, 2011
                                                                                               JW MARRIOTT, KUALA LUMPUR
     Designing, Prototyping and Playtesting Serious Games
     IAN SCHREIBER - WORKSHOP MODERATOR

     Ian Schreiber has a varied career background that includes video game programming, game
     design, teaching, and instructional design. He has worked on five published entertainment game
     titles at THQ, Cyberlore Studios and 1st Playable, as well as two training and education game
     simulations at Minerva Software for two Fortune 500 companies. He has taught game design and
     development courses (in person and online) at Ohio University, Columbus State Community College,
     and Savannah College of Art and Design, and developed online courses for Savannah College of Art
     and Design and Riverside Community College. Ian has also created two online courses in game
     design, taught worldwide; the first of these had over 6000 students during the first offering. Ian has
     spoken at over 20 conferences and workshops throughout the United States, and is co-author of
     the book Challenges for Game Designers. Ian is co-founder of Global Game Jam, the largest
     event of its kind with participants from over 40 countries.
     Client List / Companies Consulted

     Ian Schreiber has worked for or consulted with the following companies and universities/colleges:
     THQ, Cyberlore Studios, 1st Playable, Lolapps, Loot Drop, Minerva Software, Best Buy, Verizon Ohio University,
     Columbus State Community College, Riverside Community College and Savannah College of Art & Design

     He has also spoken at the following professional game conferences:
     Game Developers Conference (GDC)
     Game Developers Exchange (GDX)
     Southern Interactive Entertainment and Game Expo (SIEGE)
     Game Education Summit (GES)
     ACM Special Interest Group on Computer Graphics and Interactive Techniques (SIGGRAPH)




     Serious Games Designers
       actively designing and
      playtesting their Game.

       These workshops are
     packed with activities and
       practical application.
     By end of the session you
        would have gained
         essential skills to
        undertake a project.



REMARKS GIVEN BY SERIOUS GAME DESIGNERS ON CHALLENGES FOR GAME DESINGERS BOOK

  I really thought I knew something about designing games. Then I read Challenges for Game Designers.
  Boy, did it open my eyes! First, Challenges for Game Designers cover the foundations by giving a useful
definition of game design and explaining terms like "core dynamic", "prototype", "balance" and "playtesting".

 I liked this book very much. It's full of tons of great ideas to spur game designers on, to come up with new
                  ideas and more. This is my favorite of all the game design books I've read.

I found the book both informative and fun -- it's made a difference in how I'm approaching my current project.

I think this book is great for teaching the novice/intermediate game designer how to go about it. The break-      Rated 5 Stars in
 down of the elements of games and game design coupled with tons of exercises and challenges make it a               Amazon
perfect resource to push yourself as a designer. Anyone who wants to design games should get this and try
                                           every one of the challenges!

  This is possibly the best intro/intermediate design book I've read to date and can't recommend it highly
                              enough to anyone interested at all in game design.


                                                                                                                      1   2    3 4 5
13th (Mon) & 14th (Tue) June, 2011
                                                             JW MARRIOTT, KUALA LUMPUR                   Workshop            1
WHY YOU SHOULD ATTEND eLEARNING- STRATEGIES FOR SERIOUS GAME DESIGN
Besides achieving the learning objective the other challenge eLearning expert encounter is creating eLearning courses that will
capture and retain the interest of their audience. Valuable time and substantial financial investment is wasted when the user
shows lack of interest venturing this learning platform. Game-based training has proved to enhance teaching and training for
better employee or student engagement, understanding and retention. In this workshop, participants will learn how, why and
what makes games engaging, and how to apply that within a learning context to improve a new or existing training program.
Too often the technology gets blamed when something goes wrong but the focus should have been on the preparatory and
Strategy. Throughout this 2-day many carefully selected case studies and exercises have been incorporated to reinforce the
important concepts. You will also gain experience in creating games that teach, and will be able to take the lessons learned
back to their existing and future work projects. In this session you will go through every step and mind set you need to be in
order to comprehend all the stages of game design. You will require no programming knowledge to attend this workshop.


DAY ONE - 13th June, 2011

9:00am – 10:30am: INTRODUCTION
   Road map on our two days Serious Game Design journey
   Critical Update of eLearning and Serious Games
   Understanding the building blocks of Serious Game Design

10:45am – 12:45pm: GAME DESIGN IN THEORY
   Diving in to the core concepts of field of game design: what makes games fun and compelling,
   and how do we create and find the moments of joy that a player experience?
   Discovering the important concepts of:
   - Game Mechanics and Dynamics
   - MDA Framework
   - Flow Theory
   - Player Agency
   - Core Game Loop

1:45pm – 3:30pm: GAME DESIGN IN PRACTICE
   In this hands-on segment, we will put the theory into practice by going through a series
   of simple game design exercises created to reinforce the concepts learned in the morning session.

3:45pm – 5:00pm: DESIGN PROCESS AND PLAYTESTING
   “Waterfall” (Design, Build, Test and Release): is this a workable approach?
   How do we successfully identify ‘Fun’ in creating a design?
   What are the risks associated with Game Design?
   What plans and processes should be in place to mitigate Serious Game Design Risk?
   How to take Creative Risks into unknown territory?

DAY TWO - 14th June, 2011

9:00am – 10:30am: CORE GAMEPLAY FOR SERIOUS GAMES
   Revisiting and refreshing Day One learning.
   Applying the concepts of game design to serious games and create core gameplay and game concepts for training
   Analysis of case studies from three training games from high-profile companies.

10:45am – 12:45pm: TEACHING, TRAINING, AND ASSESSMENT
   How people learn through engaging with games
   How games can be used in three ways: instruction, practice, and assessment
   How to integrate these into the core gameplay

1:45pm – 3:30pm: SERIOUS GAME DESIGN IN PRACTICE
   Practice, Practice, Practice – A series of mini projects will be given for the delegates to put into practice
   the theory and concepts covered so far. Here the delegate will work in a group and share their findings
   with other group members to determine how they approached the mini projects.

3:45pm – 4:15pm: LIMITATIONS OF SERIOUS GAMES
   What are the limitation of games, and what other aspects should be considered when planning a Serious Game project.

4:15pm – 5:00pm: HOW TO GET STARTED
   Getting started once back in the office:
   How to get started with your first Serious Game project?
   What are the ingredients should be in place before getting started?                                        1 2   3   4 5
15th (Wed) & 16th (Thu) June, 2011
                                                         JW MARRIOTT, KUALA LUMPUR


                                                                                                            Workshop               2
WHY YOU SHOULD ATTEND eLEARNING – APPLIED SERIOUS GAME DESIGN
For those who have taken the previous workshop or are already familiar with the design of games for learning, this hands-on
workshop allows you to explore solutions to their existing projects. This highly interactive workshop will challenge you,
improve your brainstorming abilities, and sharpen your game design!. The case studies and exercises are taken from
actual industry experience and will be extensively dealt with in this workshop so that you will take back actual
practical approaches and solutions to the frequently encountered challenges.

Making great games takes practice and that is what you will be doing at this workshop, practice, practice and more practice.
You will work alone and in groups to design, build, playtest and iterate on a game to teach content of their choosing. All
participants will emerge with a playable prototype as well as a set of future directions for their game-based training projects.
None of the challenges require any programming or a computer but can be made into fully functioning games.


DAY ONE - 15th June, 2011

9:00am – 10:30am: INTRODUCTIONS
   Current common challenges faced in Serious Game
   Outlining the steps taken to overcome these challenges in the next two days

10:45am – 12:45pm: CONSTRAINTS
   Identify the constraints that each participant is operating under, including budget and schedule, culture,
   scope, expertise, and learning goals and objectives. This will be something we will return to throughout
   the rest of the workshop.

1:45pm – 3:30pm: IDENTIFYING CORE GAMEPLAY
   Constructing a starting point for game-based training and teaching solutions tailored to participants’ goals.

3:45pm – 5:00pm: PROTOTYPING
   Using the core gameplay to build and test a playable version on paper (no software required)
   You will have the opportunity to execute the ground work on your own project. Ian will be going around
   assisting and ensuring that you are on the right track.

DAY TWO - 16th June, 2011

9:00am – 10:30am: PLAYTESTING
   Revisiting the prototypes built on Day One
   Testing the games to identify fun moments
   Suggesting improvements to the core

10:45am – 12:45pm: ITERATION
   Prototypes will be updated to incorporate the feedback from the morning’s playtest session, and then tested again.

1:45pm – 3:30pm: INCORPORATING LEARNING AND ASSESSMENT
   How to know the core gameplay is established and will be successful
   The additional systems to check desired learning has taken place
   How to incorporate these systems to the prototype
   Play test the expanded game

3:45pm – 5:00pm: WRAP-UP AND PRESENTATIONS
   Participants will present their project, along with lessons learned during the game creation process.



      WORKSHOP TIMING FOR BOTH DAYS:                              WHO SHOULD ATTEND
                                                                  Instructional Designer
      08:00 AM    Registration                                    Chief Learning Architect
      09:00 AM    Workshop commences                              eLearning Managers
      10:20 AM    Morning Refreshments (15min)                    Chief Learning Officer
      12:45 PM    Networking Luncheon                             IT Heads and Managers
      01:45 PM    Workshop Resumes                                Heads of Learning and Development
      03:30 PM    Afternoon Refreshment (15min)                   Mobile Learning Managers
      05:00 PM    Workshop Ends                                   Training Coordinators
                                                                  University Lecturers / Professors
                                                                  Director of Learning Development
                                                                  Instructors / Trainers
                                                                  Programmer                                    1 2 3      4   5
REGISTRATION CONTRACT
   Please complete this form immediately and fax it back to
                                                               eLearning
                           (603) 9281 1176
                                                               SERIOUS GAME DESIGN
                                                                13 (Mon) to 16 (Thu) June, 2011
A. Delegate’s details                                           JW MARRIOTT, KUALA LUMPUR

1. Name :

Position :

Email :

2. Name :

Position :

Email :
                                                                   Workshop         Booked        Booked       Group
3. Name :                                                                           before        after        Registration
                                                                                    30th May      30th May     3 & above
Position :                                                                                                     (per delegate)

Email :

Organisation :
                                                                    Workshop 1      RM2990        RM3290       RM2790

Address :                                                           Workshop 2      RM2990        RM3290       RM2790
Town :
                                                               Prime Value
State :                                Postcode :                   Workshop 1 & 2 (all 4 days)       RM5680
Nature of Business :
                                                              METHOD OF PAYMENT :
Tel:                                  Fax:
                                                              Payment is required within 5 working days from the invoice
                                                              date.
                                                              1) Cheque :      Made payable to
                                                                               Frontier In Knowledge Sdn Bhd
B. The Invoice should be directed to Mr/Ms (Dept):            2) Bank     :    Maybank, Desa Pandan Branch,
                                                                               Kuala Lumpur
Name :                                                                         Account Number : 564548102151
                                                                (Quoting your Company Name and our invoice no as reference)
Dept :

Tel:                                  Fax:                    CANCELLATIONS & SUBSTITUTIONS : All cancellations
                                                              of registration must be made in writing. If cancellation is
Email :                                                       received before 30th May, 2011 you will be entitled to a 50%
                                                              refund. Regrettably, no refund will be made for cancellation
                                                              after 30th May, 2011. However, a complete set of documentation
C. Authorising Manager’s details                              will be sent to you. Substitutions are welcomed at anytime.

Name :                                                        NOTE : It may be necessary for reasons beyond control, to
Position :
                                                              change the content and timing of the event, speaker(s) or
                                                              venue. Every effort will be made to inform the participants of
Tel:                                  Fax:                    the change. FIK International should not be held liable for
                                                              any costs arising from this change without prejudice.
Signature :

Date :
                                                              HOTEL ACCOMMODATION : Accommodation is not included
                                                              in the conference fees. To reserve accommodation at the
                                                              conference venue, please contact Nurain, JW Marriott at (603)
                                                              27198129 and inform that you are attending a FIK International
             This booking is invalid without a signature      event.

  REGISTER NOW                                                BUSINESS OPPORTUNITIES : A limited amount of exhibition space
                                                              is available at the workshop. Sponsorship opportunities covering
                                                              the lunch and documentation also exist. For further details,
  Contact Vijay or Marina                                     contact Mr Saravanan, Sponsorship Manager in Kuala Lumpur
  Frontier In Knowledge International                         office at (603) 9206 9000.
  23-1, Jalan 2/76C, Desa Pandan,
  55100 Kuala Lumpur, MALAYSIA
  ℡      (603) 9200 8500 / 9206 9000
         (603) 9281 1176
                                                                      Singapore Mumbai Shanghai Hong Kong Jakarta
         vijay@fikintl.com
                                                                                                                                 5
                                                                               Bangkok Manila Kuala Lumpur
         www.fikintl.com

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Serious Game Design June 2011

  • 1. M A S T E R C L A S S S E R I E S F In irs M tT al im ay e sia NON - DIGITAL EXERCISES FOR SERIOUS GAME DESIGNERS JW MARRIOTT, KUALA LUMPUR - HIGHLY INTERACTIVE - 25 PARTICIPANTS ONLY LIMITED TO STRATEGIES FOR SERIOUS GAME DESIGN (Workshop 1) 13th (Mon) & 14th (Tue) June, 2011 APPLIED SERIOUS GAME DESIGN (Workshop 2) 15th (Wed) & 16th (Thu) June, 2011 Moderated by Ian Schreiber Co-author of Challenges For Games Designers, rated 5 stars on Amazon.com Presented at over 20 major conferences in USA Co-founder of Global Game Jam, largest event of its kind across 40 countries A Programmer and a Game Designer since 2000 Taught online Game Design courses to over 6,000 students For details contact: FIK Tel: (603) - 9206 9000 Fax: (603) - 9281 1176 or email: vijay@fikintl.com I N T E R N AT I O N A L www.fikintl.com
  • 2. 13 (Mon) to 16 (Thu) June, 2011 JW MARRIOTT, KUALA LUMPUR Designing, Prototyping and Playtesting Serious Games IAN SCHREIBER - WORKSHOP MODERATOR Ian Schreiber has a varied career background that includes video game programming, game design, teaching, and instructional design. He has worked on five published entertainment game titles at THQ, Cyberlore Studios and 1st Playable, as well as two training and education game simulations at Minerva Software for two Fortune 500 companies. He has taught game design and development courses (in person and online) at Ohio University, Columbus State Community College, and Savannah College of Art and Design, and developed online courses for Savannah College of Art and Design and Riverside Community College. Ian has also created two online courses in game design, taught worldwide; the first of these had over 6000 students during the first offering. Ian has spoken at over 20 conferences and workshops throughout the United States, and is co-author of the book Challenges for Game Designers. Ian is co-founder of Global Game Jam, the largest event of its kind with participants from over 40 countries. Client List / Companies Consulted Ian Schreiber has worked for or consulted with the following companies and universities/colleges: THQ, Cyberlore Studios, 1st Playable, Lolapps, Loot Drop, Minerva Software, Best Buy, Verizon Ohio University, Columbus State Community College, Riverside Community College and Savannah College of Art & Design He has also spoken at the following professional game conferences: Game Developers Conference (GDC) Game Developers Exchange (GDX) Southern Interactive Entertainment and Game Expo (SIEGE) Game Education Summit (GES) ACM Special Interest Group on Computer Graphics and Interactive Techniques (SIGGRAPH) Serious Games Designers actively designing and playtesting their Game. These workshops are packed with activities and practical application. By end of the session you would have gained essential skills to undertake a project. REMARKS GIVEN BY SERIOUS GAME DESIGNERS ON CHALLENGES FOR GAME DESINGERS BOOK I really thought I knew something about designing games. Then I read Challenges for Game Designers. Boy, did it open my eyes! First, Challenges for Game Designers cover the foundations by giving a useful definition of game design and explaining terms like "core dynamic", "prototype", "balance" and "playtesting". I liked this book very much. It's full of tons of great ideas to spur game designers on, to come up with new ideas and more. This is my favorite of all the game design books I've read. I found the book both informative and fun -- it's made a difference in how I'm approaching my current project. I think this book is great for teaching the novice/intermediate game designer how to go about it. The break- Rated 5 Stars in down of the elements of games and game design coupled with tons of exercises and challenges make it a Amazon perfect resource to push yourself as a designer. Anyone who wants to design games should get this and try every one of the challenges! This is possibly the best intro/intermediate design book I've read to date and can't recommend it highly enough to anyone interested at all in game design. 1 2 3 4 5
  • 3. 13th (Mon) & 14th (Tue) June, 2011 JW MARRIOTT, KUALA LUMPUR Workshop 1 WHY YOU SHOULD ATTEND eLEARNING- STRATEGIES FOR SERIOUS GAME DESIGN Besides achieving the learning objective the other challenge eLearning expert encounter is creating eLearning courses that will capture and retain the interest of their audience. Valuable time and substantial financial investment is wasted when the user shows lack of interest venturing this learning platform. Game-based training has proved to enhance teaching and training for better employee or student engagement, understanding and retention. In this workshop, participants will learn how, why and what makes games engaging, and how to apply that within a learning context to improve a new or existing training program. Too often the technology gets blamed when something goes wrong but the focus should have been on the preparatory and Strategy. Throughout this 2-day many carefully selected case studies and exercises have been incorporated to reinforce the important concepts. You will also gain experience in creating games that teach, and will be able to take the lessons learned back to their existing and future work projects. In this session you will go through every step and mind set you need to be in order to comprehend all the stages of game design. You will require no programming knowledge to attend this workshop. DAY ONE - 13th June, 2011 9:00am – 10:30am: INTRODUCTION Road map on our two days Serious Game Design journey Critical Update of eLearning and Serious Games Understanding the building blocks of Serious Game Design 10:45am – 12:45pm: GAME DESIGN IN THEORY Diving in to the core concepts of field of game design: what makes games fun and compelling, and how do we create and find the moments of joy that a player experience? Discovering the important concepts of: - Game Mechanics and Dynamics - MDA Framework - Flow Theory - Player Agency - Core Game Loop 1:45pm – 3:30pm: GAME DESIGN IN PRACTICE In this hands-on segment, we will put the theory into practice by going through a series of simple game design exercises created to reinforce the concepts learned in the morning session. 3:45pm – 5:00pm: DESIGN PROCESS AND PLAYTESTING “Waterfall” (Design, Build, Test and Release): is this a workable approach? How do we successfully identify ‘Fun’ in creating a design? What are the risks associated with Game Design? What plans and processes should be in place to mitigate Serious Game Design Risk? How to take Creative Risks into unknown territory? DAY TWO - 14th June, 2011 9:00am – 10:30am: CORE GAMEPLAY FOR SERIOUS GAMES Revisiting and refreshing Day One learning. Applying the concepts of game design to serious games and create core gameplay and game concepts for training Analysis of case studies from three training games from high-profile companies. 10:45am – 12:45pm: TEACHING, TRAINING, AND ASSESSMENT How people learn through engaging with games How games can be used in three ways: instruction, practice, and assessment How to integrate these into the core gameplay 1:45pm – 3:30pm: SERIOUS GAME DESIGN IN PRACTICE Practice, Practice, Practice – A series of mini projects will be given for the delegates to put into practice the theory and concepts covered so far. Here the delegate will work in a group and share their findings with other group members to determine how they approached the mini projects. 3:45pm – 4:15pm: LIMITATIONS OF SERIOUS GAMES What are the limitation of games, and what other aspects should be considered when planning a Serious Game project. 4:15pm – 5:00pm: HOW TO GET STARTED Getting started once back in the office: How to get started with your first Serious Game project? What are the ingredients should be in place before getting started? 1 2 3 4 5
  • 4. 15th (Wed) & 16th (Thu) June, 2011 JW MARRIOTT, KUALA LUMPUR Workshop 2 WHY YOU SHOULD ATTEND eLEARNING – APPLIED SERIOUS GAME DESIGN For those who have taken the previous workshop or are already familiar with the design of games for learning, this hands-on workshop allows you to explore solutions to their existing projects. This highly interactive workshop will challenge you, improve your brainstorming abilities, and sharpen your game design!. The case studies and exercises are taken from actual industry experience and will be extensively dealt with in this workshop so that you will take back actual practical approaches and solutions to the frequently encountered challenges. Making great games takes practice and that is what you will be doing at this workshop, practice, practice and more practice. You will work alone and in groups to design, build, playtest and iterate on a game to teach content of their choosing. All participants will emerge with a playable prototype as well as a set of future directions for their game-based training projects. None of the challenges require any programming or a computer but can be made into fully functioning games. DAY ONE - 15th June, 2011 9:00am – 10:30am: INTRODUCTIONS Current common challenges faced in Serious Game Outlining the steps taken to overcome these challenges in the next two days 10:45am – 12:45pm: CONSTRAINTS Identify the constraints that each participant is operating under, including budget and schedule, culture, scope, expertise, and learning goals and objectives. This will be something we will return to throughout the rest of the workshop. 1:45pm – 3:30pm: IDENTIFYING CORE GAMEPLAY Constructing a starting point for game-based training and teaching solutions tailored to participants’ goals. 3:45pm – 5:00pm: PROTOTYPING Using the core gameplay to build and test a playable version on paper (no software required) You will have the opportunity to execute the ground work on your own project. Ian will be going around assisting and ensuring that you are on the right track. DAY TWO - 16th June, 2011 9:00am – 10:30am: PLAYTESTING Revisiting the prototypes built on Day One Testing the games to identify fun moments Suggesting improvements to the core 10:45am – 12:45pm: ITERATION Prototypes will be updated to incorporate the feedback from the morning’s playtest session, and then tested again. 1:45pm – 3:30pm: INCORPORATING LEARNING AND ASSESSMENT How to know the core gameplay is established and will be successful The additional systems to check desired learning has taken place How to incorporate these systems to the prototype Play test the expanded game 3:45pm – 5:00pm: WRAP-UP AND PRESENTATIONS Participants will present their project, along with lessons learned during the game creation process. WORKSHOP TIMING FOR BOTH DAYS: WHO SHOULD ATTEND Instructional Designer 08:00 AM Registration Chief Learning Architect 09:00 AM Workshop commences eLearning Managers 10:20 AM Morning Refreshments (15min) Chief Learning Officer 12:45 PM Networking Luncheon IT Heads and Managers 01:45 PM Workshop Resumes Heads of Learning and Development 03:30 PM Afternoon Refreshment (15min) Mobile Learning Managers 05:00 PM Workshop Ends Training Coordinators University Lecturers / Professors Director of Learning Development Instructors / Trainers Programmer 1 2 3 4 5
  • 5. REGISTRATION CONTRACT Please complete this form immediately and fax it back to eLearning (603) 9281 1176 SERIOUS GAME DESIGN 13 (Mon) to 16 (Thu) June, 2011 A. Delegate’s details JW MARRIOTT, KUALA LUMPUR 1. Name : Position : Email : 2. Name : Position : Email : Workshop Booked Booked Group 3. Name : before after Registration 30th May 30th May 3 & above Position : (per delegate) Email : Organisation : Workshop 1 RM2990 RM3290 RM2790 Address : Workshop 2 RM2990 RM3290 RM2790 Town : Prime Value State : Postcode : Workshop 1 & 2 (all 4 days) RM5680 Nature of Business : METHOD OF PAYMENT : Tel: Fax: Payment is required within 5 working days from the invoice date. 1) Cheque : Made payable to Frontier In Knowledge Sdn Bhd B. The Invoice should be directed to Mr/Ms (Dept): 2) Bank : Maybank, Desa Pandan Branch, Kuala Lumpur Name : Account Number : 564548102151 (Quoting your Company Name and our invoice no as reference) Dept : Tel: Fax: CANCELLATIONS & SUBSTITUTIONS : All cancellations of registration must be made in writing. If cancellation is Email : received before 30th May, 2011 you will be entitled to a 50% refund. Regrettably, no refund will be made for cancellation after 30th May, 2011. However, a complete set of documentation C. Authorising Manager’s details will be sent to you. Substitutions are welcomed at anytime. Name : NOTE : It may be necessary for reasons beyond control, to Position : change the content and timing of the event, speaker(s) or venue. Every effort will be made to inform the participants of Tel: Fax: the change. FIK International should not be held liable for any costs arising from this change without prejudice. Signature : Date : HOTEL ACCOMMODATION : Accommodation is not included in the conference fees. To reserve accommodation at the conference venue, please contact Nurain, JW Marriott at (603) 27198129 and inform that you are attending a FIK International This booking is invalid without a signature event. REGISTER NOW BUSINESS OPPORTUNITIES : A limited amount of exhibition space is available at the workshop. Sponsorship opportunities covering the lunch and documentation also exist. For further details, Contact Vijay or Marina contact Mr Saravanan, Sponsorship Manager in Kuala Lumpur Frontier In Knowledge International office at (603) 9206 9000. 23-1, Jalan 2/76C, Desa Pandan, 55100 Kuala Lumpur, MALAYSIA ℡ (603) 9200 8500 / 9206 9000 (603) 9281 1176 Singapore Mumbai Shanghai Hong Kong Jakarta vijay@fikintl.com 5 Bangkok Manila Kuala Lumpur www.fikintl.com