2. Chapter Ten
LEARNING GOALS
1. Explain Taylor’s theory of scientific management.
2. Describe the Hawthorne studies and their
significance to management.
3. Identify the levels of Maslow’s hierarchy of needs
and apply them to employee motivation.
4. Distinguish between the motivators and hygiene
factors identified by Herzberg.
5. Differentiate among Theory X, Theory Y, and
Theory Z.
10-2
3. Chapter Ten
LEARNING GOALS
6. Explain the key principles of goal-setting,
expectancy, reinforcement, and equity theories.
7. Show how managers put motivation theories into
action through such strategies as job enrichment,
open communication, and job recognition.
8. Show how managers personalize motivation
strategies to appeal to employees across the globe
and across generations.
10-3
4. Profile
ANDREW CHERNG
Panda Express
• Cherng considers the wellness of
his staff as an important key to
the company’s success.
• Managers are urged to eat a
healthy diet, exercise regularly,
and attend company motivational
seminars that often include hugs!
• He hopes to have 2,300
American stores in operation
by 2015.
10-4
5. Chapter Ten
NAME that COMPANY
The employees of this company are told exactly
how to do their jobs – and we do mean exactly.
For instance they are instructed to carry their
keys on their ring finger with the teeth up. If
they are considered too slow, a supervisor will
shadow them with a stopwatch and clipboard
and prod them along.
Name that company!
10-5
6. The Value of
Motivation INTRINSIC REWARDS
• Intrinsic Rewards -- Personal satisfaction you
feel when you perform well and complete goals.
• Examples of Intrinsic Rewards:
- Pride in your
performance
- Sense of
achievement
10-6
7. The Value of
Motivation EXTRINSIC REWARDS
• Extrinsic Rewards -- Something given as a
recognition of good work.
• Kinds of Extrinsic Rewards:
- Pay Raises
- Promotions
- Awards
10-7
8. The Value of
Motivation
FRINGE BENEFITS
Perks Offered to Employees at Top 50 Employers
Source: Bloomberg BusinessWeek, www.businessweek.com, accessed June 2011.
10-8
9. Frederick Taylor:
The Father of
Scientific TAYLOR’S SCIENTIFIC
Management
LG1 MANAGEMENT
• Scientific Management -- Studying workers to
find the most efficient ways of doing things and then
teaching people those techniques.
• Three Key Elements to Increase Productivity
1. Time
2. Methods of Work
3. Rules of Work
10-9
10. Frederick Taylor:
The Father of
Scientific TAYLOR’S FOUR KEY
Management
LG1 PRINCIPLES
1. Study how a job is performed.
• Gather time & motion information.
• Check different methods.
2. Codify the best method into rules.
3. Choose workers whose skill matches the rules.
4. Establish a fair level of performance and pay.
10-10
11. Frederick Taylor:
The Father of
Scientific
Management
TIME-MOTION STUDIES
LG1
• Time-Motion Studies -- Studies of which tasks
must be performed to complete a job and the time
needed to do each task.
• Led to the development of the Principle of
Motion Economy -- Every job can be broken
down into a series of elementary motions; developed
by Frank and Lillian Gilbreth.
10-11
12. Frederick Taylor:
The Father of
Scientific
Management
ARE YOU STRESSED?
LG1 Warnings of Employee Stress
• Negative attitudes about work
• Drops in productivity
• Chronic lateness
• Absenteeism
• Careless with details
• Unable to work with others
• Withdrawal from co-workers
• Easily upset or angered
10-12
13. Frederick Taylor:
The Father of
Scientific
Management
TAYLOR and UPS
LG1
• UPS drivers work under strict rules and work
requirements.
• How to get out of their
trucks:
- Right foot first
• How fast to walk:
- 3 ft per second
• How to hold their keys:
- Teeth up, third finger
10-13
14. Elton Mayo and
the Hawthorne
Studies
HAWTHORNE STUDIES:
LG2 PURPOSE AND RESULTS
• Researchers studied worker efficiency under
different levels of light.
• Productivity increased regardless of light
condition.
• Researchers decided it was
a human or psychological
factor at play.
• Hawthorne Effect --
People act differently when
they know they are being
studied. 10-14
15. Motivation and
Maslow’s
Hierarchy of MASLOW’S
Needs
LG3 THEORY of MOTIVATION
• Hierarchy of Needs -- Theory of motivation
based on unmet human needs from basic
physiological needs to safety, social and
esteem needs to self-actualization needs.
• Needs that have already been met do not
motivate.
• If a need is filled, another higher-level need
emerges.
10-15
17. Herzberg’s
Motivating
Factors
HERZBERG’S
LG4 MOTIVATING FACTORS
• Herzberg’s research centered on two questions:
- What factors controlled by managers are
most effective in increasing worker
motivation?
- How do workers rank job-related factors in
order of importance related to motivation?
10-17
18. Herzberg’s
Motivating
Factors
JOB CONTENT
LG4
• Herzberg found job content
factors were most important
to workers – workers like to
feel they contribute to the
company.
• Motivators -- Job factors
that cause employees to be
productive and that give them
satisfaction.
10-18
19. Herzberg’s
Motivating
Factors
JOB ENVIRONMENT
LG4
• Job environment factors maintained satisfaction,
but did not motivate employees.
• Hygiene Factors -- Job
factors that can cause
dissatisfaction if missing but
that do not necessarily
motivate employees if
increased.
10-19
20. Herzberg’s
Motivating
Factors
HERZBERG’S MOTIVATORS
LG4 and HYGIENE FACTORS
Motivators Hygiene Factors
Company policy and
Work itself administration
Achievement Supervision
Recognition Working conditions
Responsibility Interpersonal relations
Growth and Salary, status and job
advancement security
10-20
22. Herzberg’s
Motivating
Factors REIGNITE EMPLOYEES’ DRIVE
LG4 Simple Ways to Reinvigorate Work Life
1. Don’t work alone all the
time; partners or teams
make work more efficient
and fun.
2. Redecorate your space
to get away from the same-
old, same-old.
3. Don’t complain; think of
things to celebrate.
Photo Courtesy of: Nels Highberg
Source: Fast Company, March 2010.
10-22
23. Progress
Assessment PROGRESS ASSESSMENT
• What are the similarities and differences between
Taylor’s time-motion studies and Mayo’s
Hawthorne studies?
• How did Mayo’s findings influence scientific
management?
• Draw a diagram of Maslow’s hierarchy of needs.
Label and describe the parts.
• Explain the distinction between what Herzberg
called motivators and hygiene factors.
10-23
24. McGregor’s
Theory X and
Theory Y
THEORY X and THEORY Y
LG5
• Douglas McGregor proposed managers had two
different sets of assumptions concerning workers.
• Their attitudes about motivating workers were tied
to these assumptions.
• McGregor called them Theory X and Theory Y.
10-24
25. McGregor’s
Theory X and
Theory Y
ASSUMPTIONS of
LG5 THEORY X MANAGERS
• Workers dislike work and seek to
avoid it.
• Workers must be forced or
threatened with punishment to get
them to perform.
• Workers prefer to be directed and
avoid responsibility.
• Primary motivators are fear and
money.
10-25
26. McGregor’s
Theory X and
Theory Y
ASSUMPTIONS of
LG5 THEORY Y MANAGERS
• People like work, it’s a part of life.
• Workers seek goals to which they are committed.
• Commitment to goals depends on perceived
rewards.
• People can use creativity to solve problems.
• Intellectual capacity is only partially realized.
• People are motivated by a variety of rewards.
10-26
27. Ouchi’s
Theory Z THEORY Z
LG5
• William Ouchi researched cultural differences
between the U.S. (Type A) and Japan (Type J).
• Type J committed to the organization and group.
• Type A focused on the
individual.
• Theory Z is the hybrid
approach of Types A
and J.
10-27
29. Goal-Setting
Theory and
Management by
Objectives
GOAL-SETTING THEORY
LG6
• Goal-Setting Theory --
Setting ambitious but
attainable goals can motivate
workers and improve
performance if the goals are
accepted, accompanied by
feedback, and facilitated by
organizational conditions.
10-29
30. Goal-Setting
Theory and
Management by APPLYING GOAL-SETTING
Objectives
LG6 THEORY
• Management by Objectives (MBO) --
Involves a cycle of discussion, review and evaluation
of objectives among top and middle-level managers,
supervisors and employees.
• Managers formulate goals in cooperation with
everyone in the organization.
• Need to monitor results and reward achievement.
10-30
32. Meeting Employee
Expectations:
Expectancy EXPECTANCY THEORY in
Theory
LG6 MOTIVATION
• Expectancy Theory -- The amount of effort
employees exert on a specific task depends on their
expectations of the outcome.
• Employees ask:
- Can I accomplish the task?
- What’s my reward?
- Is the reward worth the effort?
• Expectations can vary from person to person.
10-32
34. Meeting Employee
Expectations:
Expectancy NADLER & LAWLER’S
Theory
LG6 MODIFICATION
• Researchers Nadler and Lawler modified
expectancy theory and suggested five steps for
managers:
1. Determine what rewards employees value.
2. Determine workers’ performance standard.
3. Make sure performance standards are attainable.
4. Tie rewards to performance.
5. Be sure employees feel rewards are adequate.
10-34
35. Reinforcing
Employee
Performance:
Reinforcement USING
Theory
LG6 REINFORCEMENT THEORY
• Reinforcement Theory -- Positive and negative
reinforcers motivate a person to behave in certain
ways.
• Positive reinforcement includes praise, pay
increases and recognition.
• Negative reinforcement includes reprimands,
reduced pay, and layoff or firing.
• Extinction is a way of trying to stop behavior by
not responding to it.
10-35
36. Treating
Employees
Fairly: Equity
Theory
EQUITY THEORY
LG6
• Equity Theory -- Employees try to maintain
equity between inputs and outputs compared to
others in similar positions.
• Workers often base perception of their outcomes
on a specific person or group.
• Perceived inequities can lead to reduced quality
and productivity, absenteeism, even resignation.
10-36
37. Progress
Assessment PROGRESS ASSESSMENT
• Briefly explain the managerial attitudes behind
Theories X, Y and Z.
• Explain goal-setting theory.
• Evaluate expectancy theory. When could
expectancy theory apply to your efforts or lack of
effort?
• Explain the principles of equity theory.
10-37
38. Motivation
Through Job
Enrichment
ENRICHING JOBS
LG7
• Job Enrichment -- A motivational strategy that
emphasizes motivating the worker through the job
itself.
• Based on Herzberg’s
motivators, such as
responsibility,
achievement and
recognition.
10-38
39. Motivation
Through Job
Enrichment MOTIVATION on a BUDGET
LG7 Tactics of Today’s HR Managers
Source: Wall Street Journal, March 1, 2010.
10-39
40. Motivation
Through Job
Enrichment
KEY CHARACTERISTICS
LG7 of WORK
1. Skill Variety
2. Task Identity
3. Task Significance
4. Autonomy
5. Feedback
10-40
41. Motivation
Through Job
Enrichment
TYPES of JOB ENRICHMENT
LG7
• Job Enlargement -- A job enrichment strategy
that involves combining a series of tasks into one
challenging and interesting assignment.
• Job Rotation -- A job enrichment strategy that
involves moving employees from one job to
another.
10-41
42. Motivation
Through Job
Enrichment
ENRICHMENT
LG7 by WAY of FLEXIBILITY
• 60% of employees think they can be productive and
efficient outside of the office.
• 66% of employees would take a lower-paying job if it
came with more flexibility.
• 59% of employees say their company doesn’t have
a formal out-of-office work policy.
Source: Entrepreneur, May 2011.
10-42
43. Motivating
Through Open
USING OPEN COMMUNICATION
Communication
LG7
• Create a culture that
rewards listening.
• Train managers to listen.
• Use effective questioning
techniques.
• Remove barriers to open
communication.
• Ask employees what’s
important to them.
10-43
44. KEEPING the LINES OPEN
(Social Media in Business)
• Businesses can no longer
limit themselves to traditional
intranets.
• They must communicate
with employees, not to them.
• Employees expect 24/7
access to what they need
with what they have
(smartphone, iPad,
notebook).
10-44
45. WHEN TOO MUCH is TOO MUCH
24/7 Access Isn’t Always a Good Thing
• Schedule correspondence:
- Don’t check email whenever it arrives, schedule times to
check.
• Pick one task:
- Having too much open at once takes attention away from
singular tasks.
• Don’t answer the phone:
- Don’t be afraid of voicemail.
• Maintain human contact:
- Don’t look at your computer or phone while someone is at your
desk. Keep attention (and respect!) on them.
Source: Entrepreneur, December 2010.
10-45
46. Recognizing a
Job Well Done RECOGNIZING GOOD WORK
LG7
• Raises are not the only ways to recognize an
employee’s performance. Recognition can also
include:
- Paid time off
- Flexible scheduling
- Work from home opportunities
- Paid child or elder care
- Stock options or profit sharing
- Company awards
- Company events or teams
10-46
47. Recognizing a
Job Well Done
WORK WELL with OTHERS
LG7 Keys for Productive Teamwork
• Have a common
understanding of your
task.
• Clarify roles and
responsibilities.
• Set rules.
• Get to know each other.
• Communicate openly
and often.
10-47
48. Recognizing a
Job Well Done
WHAT’S GOOD for YOU
LG7 Most Positive Remedies for Employee Moral
10-48
49. Recognizing a
Job Well Done
WHAT’S BAD for YOU
LG7 Most Negative Actions for Employee Morale
10-49
50. SMALL INCENTIVES CAN be
BIG MOTIVATORS
(Spotlight on Small Business)
• Things like weekly trips to the
movies and Rock Band in the break
room help keep employees
motivated.
• Communication, mentoring and
group bonding are key elements to
success.
• Open communication and
increased responsibility for
employees make them feel a real
part of the firm.
10-50
51. Motivating
Employees
Across the Globe MOTIVATING EMPLOYEES
LG8 ACROSS the GLOBE
• Cultural differences make worker motivation a
challenging task for global managers.
• High-Context cultures require relationships and
group trust before performance.
• Low-Context cultures
believe relationship
building distracts from
tasks.
10-51
52. IMPORTANCE of
CULTURAL COMPENTENCY
(Reaching Beyond Our Borders)
• A better understanding of cultures helps
managers increase customer satisfaction and
loyalty.
• It’s not just knowing other
languages, it’s knowing
what’s proper.
• UPS operates in over 200
countries successfully by
emphasizing diversity.
10-52
53. Motivating
Employees
Across MOTIVATING ACROSS the
Generations
LG8 GENERATIONS
• Baby Boomers (1946 – 1964)
- Experienced great economic prosperity, job
security, optimism about their future
• Generation X (1965 – 1980)
- Raised in dual-career families, attended day care,
feeling of insecurity about jobs
• Generation Y or Millennials (1980 – 2000)
- Raised by indulgent parents, used to many
comforts like computers and cell phones
10-53
54. Motivating
Employees
Across GENERATION X in the
Generations
LG8 WORKPLACE
• Desire economic security but focus more on
career security than job security.
• Good motivators as managers due to emphasis
on results rather than work hours.
• Tend to be flexible and good at collaboration and
consensus building.
• Very effective at giving employee feedback and
praise.
10-54
55. Motivating
Employees
Across MILLENNIALS and the
Generations
LG8 WORKPLACE
• Tend to be impatient, skeptical, blunt and
expressive.
• Are tech-savvy and able to grasp new concepts.
• Able to multi-task and are efficient.
• Highlight a strong sense of commitment.
• Place a high value on work-life balance.
• Fun and stimulation are key job requirements.
10-55
56. Motivating
Employees
Across MILLENNIALS and the
Generations
LG8 RECESSION
• The recession hurt younger
workers more deeply than
other workers.
• In July 2010, the
unemployment rate was
15.3 percent for those aged
20 to 24, while the overall
unemployment rate was 9.5
percent.
10-56
57. Motivating
Employees
Across COMMUNICATION
Generations
LG8 ACROSS the GENERATIONS
• Baby Boomers (1946 – 1964)
- Prefer meetings and conference calls.
• Generation X (1965 – 1980)
- Prefer email and will choose meetings only if there
are no other options.
• Generation Y or Millennials (1980 – 2000)
- Prefer to use technology to communicate,
particularly through social media.
10-57
58. Motivating
Employees
Across The BEST COMPANIES for
Generations
LG8 WORKERS
Source: Fortune Magazine, February 7, 2011.
10-58
59. Progress
Assessment PROGRESS ASSESSMENT
• What are several steps firms can take to increase
internal communications and thus motivation?
• What problems may emerge when firms try to
implement participative management?
• Why is it important to adjust motivational styles to
individual employees? Are there any general
principles of motivation that today’s managers
should follow?
10-59
Notas del editor
`
Company: UPS
See Learning Goal 1: Explain Taylor ’s scientific management. Intrinsic means from within; when you have a drive to succeed and are motivated by purpose, passion, and mission.
See Learning Goal 1: Explain Taylor ’s scientific management. Extrinsic rewards are often temporary and driven by money, recognition and results.
Fringe Benefits This slide displays the most common perks or rewards used by companies to motivate employees. Other examples of extrinsic rewards include the following: Pay Improved working environment or conditions Status Security While these rewards do offer some value, there is much research that indicates many problems with extrinsic motivation. Share with the students some of those ideas: Extrinsic rewards do not produce permanent changes. Extrinsic rewards reduce intrinsic interest. The use of extrinsic rewards can be controlling. Reinforcement of extrinsic rewards can lead to expectations of permanence in the form of job rewards.
See Learning Goal 1: Explain Taylor ’s scientific management.
See Learning Goal 1: Explain Taylor ’s scientific management. Taylor was looking for the most efficient way or the one right way to do something. Workers were, in a sense, thought of as machines that could be fine tuned.
See Learning Goal 1: Explain Taylor ’s scientific management.
See Learning Goal 1: Explain Taylor ’s scientific management. Are You Stressed? Employers can often spot impending stress or on-the-job stress by understanding the signs listed. Ask the students: Have you experienced any of these symptoms when trying to juggle your academic, professional, and personal lives? What did you do to cope with the rigors of stress? Share the following tips for reducing stress: Learn to plan. Recognize and accept limits. Be a positive person. Learn to tolerate and forgive. Avoid unnecessary competition. Get regular exercise. Learn a systematic, drug-free method of relaxing. Change your thinking. Source: UTexas.edu
See Learning Goal 1: Explain Taylor ’s scientific management.
See Learning Goal 2: Describe the Hawthorne studies and their significance to management. The Hawthorne studies were conducted in Cicero, Illinois, at the Western Electric plant over a six-year period.
See Learning Goal 3: Identify the levels of Maslow ’s hierarchy of needs and apply them to employee motivation.
See Learning Goal 3: Identify the levels of Maslow ’s hierarchy of needs and apply them to employee motivation. Maslow ’s Hierarchy of Needs This slide reproduces the illustration of Maslow ’s Hierarchy from the chapter. Most people in the class, especially those that have taken basic psychology, may be familiar with Maslow and the premise of human needs hierarchy. Use this opportunity to relate Maslow ’s need theory to the work environment: Workers require competitive salaries, benefits and clean work environments. Employees have the need for security against termination in their jobs and the feeling of being safe against bodily harm while performing their job functions. On the job, workers have the need to feel a part of a successful group, driven by achievement. Employees seek opportunities for advancement, empowerment, recognition, and responsibility through additional work-related performance. Companies must attempt to satisfy these needs through opportunities within the organization.
See Learning Goal 4: Distinguish between the motivators and hygiene factors identified by Herzberg.
See Learning Goal 4: Distinguish between the motivators and hygiene factors identified by Herzberg. Herzberg ’s article in the Harvard Business Review, “One More Time: How Do You Motivate Employees?” is a classic and explores his idea of job content in depth.
See Learning Goal 4: Distinguish between the motivators and hygiene factors identified by Herzberg.
See Learning Goal 4: Distinguish between the motivators and hygiene factors identified by Herzberg. Herzberg ’s Theory This slide illustrates another “need” theory regarding workers and their job needs. This theory is based on what an organization can do to fulfill the individual needs of workers while motivating them to excel. The key component of Herzberg ’s work was that the opposite of “satisfaction” is “no satisfaction.” If the basic hygiene factors are not in place, a worker is not satisfied. To have a satisfied, motivated workforce, a company needs to provide the following: Achievement Recognition Work Itself Responsibility Growth and advancement
See Learning Goal 4: Distinguish between the motivators and hygiene factors identified by Herzberg. Comparison of the Theories of Maslow and Herzberg This slide gives students a good starting point to see the relationship between Maslow and Herzberg. To start a discussion ask students: Are you motivated by money? (This question always starts a discussion with most students stating that money is a real motivating factor.) Follow up this discussion with the following: If you dislike your current job and your boss offers you more money will it change your feelings about your job in the long run?
See Learning Goal 4: Distinguish between the motivators and hygiene factors identified by Herzberg. Reignite Employees’ Drive Motivators don’t have to be big or grand gestures like awards. Employees can motivate themselves. Ask students: Why do you think redecorating your desk, cube or office is helpful and reinvigorating?
Frederick Taylor ’s time-motion studies measured output. Taylor inspired the Hawthorne studies. Originally Elton Mayo wanted to determine the optimal level of lighting necessary to increase production on the factory floor which is a type of scientific management. He later determined that people who were empowered worked harder. Ultimately Mayo ’ s study brought about behavioral management. The findings at Hawthorne plant in Cicero, Illinois, completely changed how people thought about employees and motivation. One finding was that money was not a primary motivator. These new assumptions led to to many theories about the human side of motivation. Students should be able to draw and label Maslow’s hierarchy. As Herzberg studied the results of his research study, he concluded that motivators made employees productive and gave them satisfaction. These factors related to job content. Hygiene factors related to the job environment and could, if left unattended, cause employee dissatisfaction but would not provide long-term motivation. Hygiene factors include such things as pay and working conditions.
See Learning Goal 5: Differentiate among Theory X, Theory Y, and Theory Z. McGregor ’s Theories Theory X suggests that employees dislike work, avoid responsibility, have little ambition, and are motivated by threat and fear. Theory Y argues that people like work, seek responsibility, and are motivated by empowerment. If a manager believes theory X or Theory Y, s/he would tend to treat the employees accordingly. Ask the students: Would you be a Theory X or Y manager? How do you believe employees should be treated? Would you prefer to work for a Theory X or Y manager? (The majority, if not all, would say they would rather work for a Theory Y manager. It should be pointed out that how a manager treats employees is often dictated by the situation. A manager may hold Theory Y values, but may have to use Theory X perspective depending upon the situation with the employee.)
See Learning Goal 5: Differentiate among Theory X, Theory Y, and Theory Z.
See Learning Goal 5: Differentiate among Theory X, Theory Y, and Theory Z.
See Learning Goal 5: Differentiate among Theory X, Theory Y, and Theory Z. Demographic changes, the worst recession in their country’s history and fierce global competition have forced Japanese managers to reevaluate the way they conduct business. The effects of the 2011 earthquake on Japanese businesses reinforced the need to change.
See Learning Goal 5: Differentiate among Theory X, Theory Y, and Theory Z.
See Learning Goal 6: Explain the key principles of goal-setting, expectancy, reinforcement, and equity theories.
See Learning Goal 6: Explain the key principles of goal-setting, expectancy, reinforcement, and equity theories. Peter Drucker developed the idea of MBO in his 1954 book The Practice of Management.
See Learning Goal 6: Explain the key principles of goal-setting, expectancy, reinforcement, and equity theories. Organizations Using MBO Management By Objectives (MBO) was popularized by Peter Drucker in the 1950s. Ask students: What are the benefits of MBO? (This theory is based on the notion that setting attainable goals with all employees of the organization will create more support for the goals leading to greater motivation.) To better understand Peter Drucker visit the following website: http://www.druckerinstitute.com/
See Learning Goal 6: Explain the key principles of goal-setting, expectancy, reinforcement, and equity theories. Victor Vroom developed the expectancy theory.
See Learning Goal 6: Explain the key principles of goal-setting, expectancy, reinforcement, and equity theories.
See Learning Goal 6: Explain the key principles of goal-setting, expectancy, reinforcement, and equity theories.
See Learning Goal 6: Explain the key principles of goal-setting, expectancy, reinforcement, and equity theories.
See Learning Goal 6: Explain the key principles of goal-setting, expectancy, reinforcement, and equity theories.
Douglas McGregor developed Theories X and Y after observing that managers ’ attitudes fall into one of two different assumptions. Theory X assumes the following: People dislike work and will avoid work, workers must be forced, controlled, directed or threatened with punishment to make them work toward the organization’s goals, the average worker prefers to be directed, wishes to avoid responsibility, has little ambition and wants security, and the primary motivators are fear and money. Theory Y managers have completely different views on managing people. Theory Y managers believe: Most people like to work, the depth of a person’s commitment to goals depends on the perceived rewards for achieving them, under certain circumstances people will seek responsibility, employees tend to be imaginative, creative, and clever, and employees are motivated by a variety of rewards. Theory Z was developed by William Ouchi of UCLA and is a blending of American management style, Theory A, with Japanese management style, Theory J, into Theory Z. 2. The idea behind goal-setting theory is the process of setting attainable goals to motivate employees and improve performance. The key to goal-setting theory is that the goals must be accepted and accompanied by feedback to truly be effective. 3. Victor Vroom created the expectancy theory. His central premise was the amount of effort employees exert on a specific task depends on their expectations of the outcome. He contends that employees will ask three specific questions before committing maximum effort: Can I accomplish the task? If I do accomplish it, what ’s my reward? Is the reward worth the effort? Like goal-setting theory the key to expectancy theory is setting attainable goals. If the goal is not attainable employees will simply give up, thus reducing motivation. 4.. Equity theory looks at how employee ’s perceptions of fairness affect their willingness to perform. Employees will try to balance or maintain equity between what they put into the job and what they get out of it, comparing those inputs and outputs to those of others in similar positions.
See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition. Herzberg argued factors such as responsibility, achievement and recognition were more important motivational factors in the long run than pay. He believed that if you wanted to motivate employees you should focus on enriching the job.
See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition. Motivation on a Budget In this recent recession, companies have had to ease up on offering monetary rewards for employee performance. Ask students: Would you be satisfied with these options, excluding monetary rewards?
See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition.
See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition.
See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition. Enrichment by Way of Flexibility Many employees see time outside of the office as a perk. This may include work from home, library or remote location. Some companies are following this trend. However, the majority of people surveyed said their company still doesn‘t offer the possibility. Ask students: Would you take a job with lower pay if it meant you could work remotely? Would you prefer to work only in the office?
See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition.
See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition.
See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition. When Too Much is Too Much We have become accustomed to checking our emails, calls, and Facebook wall at all hours of the day. Maintaining constant contact has caused some employees to lose track of the tasks at hand. Ask students: How often do you check your email? How much time do you spend on Facebook daily? Do you tweet all day? Do you let your phone go to voicemail?
See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition. Remember rewarding performance can come in different formats than money. What are other ways to recognize good performance?
See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition. High Performance Teams This slide presents characteristics of high performance teams. This list is compiled from the Wall Street Journal on high performance teams. Ask the students in teams to explore these characteristics as they relate to teams they have been on. Which of these characteristics apply to their team and which are lacking? What modifications do they need to make to move toward being a high performance team?
See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition. What ’s Good for You This slide offers simple tips for motivating employees in your business. A motto to remember is the Golden Rule: Treat others like you want to be treated. Ask the students: Where do the recommendations in the slide fit in Maslow ’s or Herzberg’s theories?
See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition. What ’s Bad for You This slide ties into the previous slide and offers tips on what to avoid in order to enhance employee morale. Ask students why these factors negatively impact employee morale.
See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition.
See Learning Goal 8: Show how managers personalize motivation strategies to appeal to employees across the globe and across generations. In a globalized world managers must recognize that what is appropriate in one culture might not work in another.
See Learning Goal 8: Show how managers personalize motivation strategies to appeal to employees across the globe and across generations.
See Learning Goal 8: Show how managers personalize motivation strategies to appeal to employees across the globe and across generations. Managers must consider cultural differences, and they must also contend with employees in different age groups. To start a discussion ask students: What issues might you encounter if you manage employees of various generations (Baby Boomers, Generation X, and Generation Y)? The main constant in the lives of Gen Xers and Millennials is inconstancy. Consider the unprecedented change in the past 10-20 years in every area (i.e. economic, technological, scientific, social, and political). Gen Xers and Millennials expect change. It is the absence of change that they find questionable.
See Learning Goal 8: Show how managers personalize motivation strategies to appeal to employees across the globe and across generations.
See Learning Goal 8: Show how managers personalize motivation strategies to appeal to employees across the globe and across generations.
See Learning Goal 8: Show how managers personalize motivation strategies to appeal to employees across the globe and across generations. Unemployment for 18- to 29-year-olds was the highest it ’s been in more than three decades. In fact, today Millennials are less likely to be employed then Gen Xers or boomers were at the same age.
See Learning Goal 8: Show how managers personalize motivation strategies to appeal to employees across the globe and across generations. Ask the students: How can the differences in how the generations prefer to communicate affect the workplace?
See Learning Goal 8: Show how managers personalize motivation strategies to appeal to employees across the globe and across generations. The Best Companies for Workers This list is generated annually by Fortune Magazine . Ask students: What makes a company “employee friendly? ” (Answers will vary.) Use the Fortune research to profile one or all of the companies, so students can understand what programs these companies have implemented to enhance worker satisfaction.
To increase communication managers can: Reward listening across the organization, train supervisors and managers to listen using effective questioning techniques, remove barriers to communication, avoid vague and ambiguous communication, make it easy to communicate, and ask employees what is important to them. Focusing on communication is important, but managers can also focus on job enrichment, such as skill variety and task significance. Participative management if implemented properly can be successful, but like everything in life, there are benefits and weaknesses to this type of management style. One problem with this approach is that it is difficult to implement and workers may spend more time formulating suggestions than actually solving the problem at hand. In today ’s multicultural workplace managers cannot use one motivational formula for all employees. While they must adjust motivational styles, it is essential that managers give all employees the keys to do a good job: the tools, right information, and the right amount of cooperation. Motivating employees across cultures and generations can be simple, if managers acknowledge a job well done.