Knowledge Management and Its tools in International Human Resource Management.

1. Knowledge Management
Presented By,
Gaurav Kumar (15382015)
Instructor,
Dr. P G Arul (Associate Professor)
Department of International Business

2. Basic Terminology:
Data: ”Facts and figures which relay something specific, but which are not
organized in any way and which provide no further information regarding
patterns, context, etc.”
Information: For data to become information, it must be contextualized,
categorized, calculated and condensed (Davenport & Prusak 2000).It is
processed data with relevance and purpose.
Knowledge is a familiarity, awareness or understanding of someone or
something, such as facts, information, descriptions, or skills, which is acquired
through experience or education by perceiving, discovering, or learning.

3. Basic Terminology:
Types of
Knowledge

4. Knowledge Management:
“Knowledge management is the systematic management of an organization's
knowledge assets for the purpose of creating value and meeting tactical & strategic
requirements; it consists of the initiatives, processes, strategies, and systems that
sustain and enhance the storage, assessment, sharing, refinement, and creation of
knowledge.”
Importance:
Knowledge management is responsible for understanding:
What your organization knows?
Where this knowledge is located and in what form ?
How to best transfer/use this knowledge to relevant people?

5. Knowledge Management Vs. Information Management:

6. Knowledge Management:
Organizational Knowledge Resources:
• Individuals
• Groups/community
• Structural
• Organizational
SECI Model of
Knowledge Creation

7. Knowledge Management Models:
Knowledge Management Process
Model by Botha et al (2008):-

8. Knowledge Management Process:
Discovery &
Detection
Organization
&
Assessment
Sharing
Reuse
Creation
Acquisition
Storage & Usages of Knowledge
I.e. “classify, map, index, and
categorize knowledge for
navigation, storage, and retrieval”
Ability to create new
knowledge from Existing
Knowledge; Provide
competitive advantage
to Organizations
knowledge that a firm
can try to obtain from
external sources.

9. Knowledge Management Strategies:
Support existing structures, competencies, knowledge retention mechanisms,
culture, external network, and knowledge management systems.
Implement changes to structures, competencies, knowledge retention
mechanisms, culture, external network, and knowledge management systems.
Remove obsolete knowledge.

10. Knowledge Management Tools:
Groupware systems
The intranet and extranet
Data warehousing, data mining, & OLAP
Decision Support Systems
Content management systems
Document management systems
Artificial intelligence tools
Simulation tools
Semantic networks
Cross-functional project teams
KM training & education
Storytelling
Mentoring
Case Learning
IT Based
NON-IT
Based

11. Why Knowledge Management Fails?
Casual Factors:
Lack of performance indicators and measurable benefits.
Inadequate management support.
Problems with organizational culture & Structure.
Resultant Failure Factors
Lack of widespread contribution
Improper implementation of technology
Improper budgeting and excessive costs
Lack of responsibility & Ownership

12. Benefits of Knowledge Management:
 Reduce the loss of Intellectual Capital.
Reduce the cost by achieving economy of scale.
Gain a competitive edge over competitors.
Promote Creativity & Innovation.
Increase Productivity.

13. References:
 http://www.knowledge-management-tools.net/failure.html
http://www.12manage.com/methods_nonaka_seci.html
https://en.wikipedia.org/wiki/Knowledge_management
http://www.tutorialspoint.com/knowledge_management/knowledge_mana
gement_metrics.htm