My presentation at the US Embassy's Workshop on "New Models of Public and Private support for SMEs"

1. eGovernment in Greece
George Papadopoulos LL.M. (Cantab), Attorney
at law, Legal Advisor (MAREG), Gen. Secretary
(HSA)
12 March 2014

2. 2
“All people are entitled to be part of the Information Society. It is the State’s
obligation to facilitate access as well as the production, exchange and diffusion
of electronic data".
Constitution of Greece, Article 5A

3. 3
Where do we stand today?

4. 4
19 indicators
Over EU average
65 indicators
Below EU average
In 65 out of 84 indicators
(77%), Greece falls below
EU average
Critical areas – Indicators with considerable lag compared to EU average:
- Households with broadband access to the Internet
- Mobile broadband penetration
- High speed broadband penetration
- eCommerce indicators
- Use of ICT in education and online presence of schools
- ICT goods and services imports/ exports.
Digital Scorecard 2013: GREECE

5. 5
Digital Scorecard
% target achievement (GR vs EU)

6. 6
•Electronic interaction by citizens* with public authorities (2012)
*Citizens aged between 25 and 54Source: Eurostat
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Basic eGovernment indicators

7. 7
Basic eGovernment indicators
Take-up of eGovernment by SMEs (2012)
While most large enterprises already use eGovernment services the take-up by SMEs is slow
Source: Eurostat
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%

8. 8
eGovernment infographics: GREECE

9. 9
eGovernment infographics: GREECE

10. 10
eGovernment infographics: GREECE

11. 11
E-Gov and Entrepreneurship

12. E-gov – Reduction of Administrative Burdens
12
• One stop shop
• Business Registry –
Chamber of Commerce
Setting
up a
Company
• Online filing
• Notification + ex post
controls
• Extending validity period
Licensing

13. Creating new opportunities for innovative start-ups –
Open Data
13
re-use of public
sector
information
Open by default
principle –
www.data.gov.gr
Startups use
open data to
deliver value
added

14. E-gov and transparency
14
Every Government
Decision on the Internet
Precondition for validity
10.652.102 decisions
online
http://et.diavgeia.gov.gr/
Transparency
Programme

15. Open e-deliberation and recruitment
(opengov.gr)
• Opengov.gr is designed to serve the principles of
transparency, deliberation, collaboration and accountability. It
includes two basic initiatives: Οpen calls for the recruitment of
public administration officials, and Electronic, open-deliberation
for participatory rule making. The citizens’ needs for timely
information as well as their participation into public affairs, consist
the central scope of the opengov project.
• Draft legislative acts and governmental policy initiatives are posted
to a blog like platform for deliberation, prior to their finalization.
Citizens and organizations are invited to post their
comments, suggestions and criticisms article-by-article. All
submitted comments are collected and processed by the relevant
authorities and in many cases they are incorporated in the final
text.

16. Open e-deliberation and recruitment
(opengov.gr)
Indicators (10/2009 - 09/2013):
• Number of consultations: 358
• Number of comments: 99.750
• Categories of consultations: Legislative 52% Pre-Legislative
27%, Others 23%
• Median duration of consultation: 18 days (3 - 71 days)
• Median number of comments per consultation: 278 (0 - 13.741
comments)
• Median number of comments per Consultation: 80
• Mean number of consultations per month: 7.5 (1 - 11
months), declining during July and August
• Network of Consultation Managers: 87 administrators as
representatives of institutions.

17. 17
The Greek eGovernment Strategy 2014-2020

18. 18
Greek eGovernment Strategy 2014-2020
The vision
Greece aims to build a more efficient, transparent and accountable
administration, through the use of ICT and the support of the
necessary governance and monitoring mechanisms,
while maximizing constituent satisfaction, increasing participation
and recovering confidence by offering constantly enhanced electronic
services and promoting a new digital culture.

19. 19
Greek eGovernment Strategy 2014-2020
Principles
Interoperability
Compliance or
justification
Integration
Conservation –
Non-recurrence
Single data entry
Feasibility -
Sustainability
Transparency –
Confidence
recovery
e-Accessibility
Security - Privacy Citizen participation

20. 20
Greek eGovernment Strategy 2014-2020
Strategic Orientations & Targets
MODERNIZATION OF THE
STATE AND THE
ADMINISTRATION
SIMPLIFICATION OF
PROCEDURES THROUGH THE
USE OF ICT
ELECTRONIC MANAGEMENT
OF DOCUMENTS –
DIGITALIZATION OF
PROCEDURES
SINGLE USE OF THE
RESOURCES OF THE PUBLIC
ADMINISTRATION
RECONNECTION OF THE
CITIZEN WITH THE STATE
AND THE ADMINISTRATION
UNIFIED RELATIONS
MANAGEMENT BETWEEN
THE STATE, THE CITIZENS
AND THE ENTERPRISES
CREATION OF A SINGLE
POINT OF CONTACT WITH
THE PUBLIC
ADMINISTRATION
CITIZEN AUTHENTICATION
PARTICIPATIVE
DEMOCRACY
DIGITAL INCLUSION AND
DIGITAL LITERACY
COORDINATION OF
HORIZONTAL ICT POLICIES IN
THE PUBLIC ADMINISTRATION
INTEROPERABILITY OF
BASIC PUBLIC
ADMINISTRATION
REGISTERS
OPEN ACCESS TO PUBLIC
INFORMATION

21. 21
Greek eGovernment Strategy 2014-2020
Vertical eGovernment Interventions
• Unified computerization of hospitals, based on integrated and binding
communication standards
Health
• Interoperability of the citizens’ Register to automate procedures related to
social security certificates, pensions, allowances, etc.
Social Security
• Interoperability of IT systems for faster tax collection and tax evasion control;
• Single access point for citizens to the Public Administration, facilitating the
provision of fully online tax services;
• Single fiscal management system , which will secure standardization and
interoperability from a management, procedural and technological point of
view.
Fiscal Reform
• Automation of certificates issuance and access to the judicial record
Justice

22. 22
Greek eGovernment Strategy 2014-2020
eGovernment Structure (provisional)
Government Council
of Administrative
Reform
E-Gov Coordination Committee
DG e-Gov
Project
ManagementIT Financing
Ministries-Public administration entities

23. Life-changing projects
23

24. Syzefxis II: National network
24
616 M€ Q1 2014 Q3 2014DESIGN/
TENDER
START
IMPLEMENTATION
High level and secure broadband
connection. Network and telephony
services to 34.000 buildings nationwide.
50% savings on telecom expenses annually
Wireless access to 55.000 government
smartphones
Secure services for the public sector

25. Rural Broadband
25
161 M€ Q4 2013 Q2 2014TENDER
START
IMPLEMENTATION
Broadband Development in specific Rural
White Areas of Greece
Broadband Convergence between rural and
urban areas
Support at least the 95% of the targeted
population
Enforce the digital growth and development
in rural areas

26. TAXISnet
26
8 M€ 12/2012
Integrated online tax services for citizens
and enterprises
6,500,000 users
19 million transactions yearly
Secure transactions
Citizen-centric approach
Integration with existing tax systems

27. ELENXIS
27
8 M€ 12/2012
Electronic tax & customs control and audit
mechanism for improving tax compliance
and fight tax fraud
Upgrade the operational capacity of
audit services
Tackling tax evasion and tax fraud
Create and update “credible blacklist”

28. Government CRM
28
14 M€ Q2 2013 Q2 2014
Unified relations management between the
state and citizens and enterprises
Unified case management (technology
and processes)
Better personalized services
Processes to unify offline and online
Strategic view of citizen and enterprises
needs
Single sign-on to electronic services
DESIGN/
TENDER
START
IMPLEMENTATION

29. Government ERP
29
14 M€ Q4 2013 Q3 2014
Fiscal reform project in order to support all
stakeholders in Central Government from a
single point with standard procedures and
rules for the management of public
resources.
DESIGN/
TENDER
START
IMPLEMENTATION

30. Government HRMS
30
10 M€ Q4 2013 Q3 2014
Introduction of a single unified HRMS for a
more effective Human Recourses management
and development.
Unified HRMS
Common HR policies
Talent and Time management
Supporting the idea of the State employee
Focus on Human Capital Development
DESIGN/
TENDER
START
IMPLEMENTATION

31. Data Center & G-Cloud
31
15 M€ Q1 2013 Q1 2014
Creation of two identical DC’s one for Ministry
of Finance projects and one the rest e-
Government projects.
Tools for the effective management of
Operational procedures and utilization of
existing ICT infrastructures
Economies of scale in the costs of ICT
purchases and maintenance
TENDER
START
IMPLEMENTATION
Q3 2014