Navvia Essentials and the ITSM Program Office - The importance of clear and concise process documentation -Our simple approach to maintaining and publishing process documentation -The light weight “no training required” process portal for your end users -How to engage your users through Surveys and Tasks -Educating your users through FREE, on-demand and Live ITSM training Navvia Essentials is “essential” for any organization serious about ITSM!

1. 2013
Webinar
Series
March
15,
2012
February
14,
2013

2. Navvia
Essen;als
“Sneak
Peek”
webinar
Visit
SlideShare.com,
search
for
GoNavvia
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
2

3. Today’s
Host
David
Mainville
CEO
and
Co-­‐founder
Navvia
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
3

4. Helping organizations Navigate IT and Business
Process Complexity Via our tools and services
Combining
fresh
ideas
with
14
years
of
ITSM
success
Navvia is a division of:
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
4

5. The Navvia Business Process
Management Toolkit
SURVEY DESIGN VERIFY LEARN
hTp://navvia.com/tools/test-­‐drive/
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
5

6. When
you
need
the
help
we
are
here!
• Virtual
Consul5ng
-­‐
access
to
ITSM
and
Process
help
when
you
need
it
• Onsite
Consul5ng
-­‐
From
strategy
through
to
process
assessments,
design
and
implementa;on
• ITSM
Tool
Implementa5on
• Onsite
ITSM
Educa5on
-­‐
a
robust
curriculum
of
ITSM
courses
delivered
on-­‐
premise
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
6

7. Navvia
Essen;als
Design
Objec;ves
Clear & Easy to
Concise Docs Maintain &
Publish
Design
Objectives
Lightweight Supports the
Interface ITSM PMO
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
7

8. Clear
&
Concise
Documenta;on
Are
your
users
being
exposed
to
overly
complex
documenta;on
or
are
they
ge^ng
the
“essen;al
view”
of
the
process?
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
8

9. Clear
&
Concise
Documenta;on
• A
simple
view
of
the
essen;al
process
informa;on
• “One
Click”
access
to:
– Process
Flow
– RACI
Diagram
– Mind
Map
– Process
Document
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
9

10. Easy
to
Maintain
&
Publish
Docs
Are
you
managing
mul;ple
versions
of
Visio,
Word,
PDF
or
Spreadsheets
across
SharePoint
or
other
file
shares?
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
10

11. Easy
to
Maintain
&
Publish
Docs
• Navvia
produces
all
your
Navvia
process
ar;facts
• Process
documenta;on
can
be
exported
or
immediately
published
to
the
Navvia
Essen;als
portal
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
11

12. A
Lightweight
User
Interface
Do
your
users
avoid
reading
the
process
documenta;on
because
it’s
too
hard
to
find
or
access?
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
12

13. A
Lightweight
User
Interface
• My
View
– My
Processes
– My
Surveys
– My
Tasks
• Messages
– Easy
to
publish
messages
• Learning
Center
– Navvia
Product
Training
– ITSM
Training
– Methodology
Training
– ITIL®
Founda;ons
Training
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
13

14. Support
for
the
ITSM
PMO
IT
Service
Management
is
a
Program,
not
a
project.
Do
you
have
the
tools
to
manage
the
complete
Service
Management
lifecycle?
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
14

15. Support
for
the
ITSM
PMO
• Powerful
tools
for
your
Service
Management
Program
• A
full
Lifecycle
Approach:
– Survey
Process
Maturity
– Design
&
Publish
Processes
– Verify
Compliance
– Educate
Your
Staff
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
15

16. DEMO
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
16

17. DEMO
DemoDavid
DemoDavidNE
A
standard
user
who
creates
surveys,
One
of
the
unlimited
users
who
can
designs
&
publishes
processes
and
respond
to
surveys,
read
process
oversees
process
governance
documenta;on,
respond
to
governance
tasks
and
take
courses
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
17

18. navvia.com/tools/test-­‐drive/
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
18

19. Take
the
Conversa;on
Online
Resources
www.navvia.com/resources
Follow
us
on
TwiDer
@mainville
or
@GoNavvia
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
19

20. Thank You!!
David
Mainville
dmainville@navvia.com
TwiTer:
@mainville
2013-­‐02-­‐14
Copyright
2013,
Navvia
-­‐
a
division
of
Consul;ng-­‐Portal
20