Hard copy of July 24, 2009 Brown Bag Webinar "Putting It All Together". Presentation provides information on Value Stream Mapping, Voice of Customer, and Kaizen.
2. Brown Bag University:
Value Stream Mapping
• Introductions
• Review
– Current State VSM Process
– Voice of Customer Process
– Alumni Association Case Study
• Developing a Future State VSM
– Keys to Developing a FS VSM
– Alumni Association Case Study
• Kaizen Event
– Defining Kaizen
– Phases of Kaizen
• Questions and Answers
3. Facilitators
Mike Pircer Dan Walker
MAP Business Solutions, Inc. River’s End Consulting
(248) 379-8344 (248) 770-2554
www.mapbizsolutions.com www.riversendconsulting.com
www.linkedin.com/in/mikepircer www.linkedin.com/in/tentmakerenterprise
4. Value Stream Mapping
What is Value Stream Mapping?
• PENCIL AND PAPER!!!
• Door to Door
• Prioritize Improvement Plans
5. Value Stream Mapping
Benefits of Value Stream
Mapping.
• Creates a vision of the
future.
• Enables broad participation.
• Reduces the risk of creating
“islands of excellence”.
• Helps to break down
communication barriers.
• Provides an implementation
road map.
17. Typical Event (3-5 days)
(3-
• Examine the process
• Sort out the value-added steps
• Brainstorm
• Setup new process and balance work
• Debug and formally document the
new process
• Report out
18. Alumni Association Case Study
Cate- Required End
Task ID gory Task Task Owner Date Status
Initat
e&
Plan
Done, WIP,
*=
Identify name, names or concerns,
group To Do
IP 01 Confirm event is a Board Approved
Produce preliminary budget and confirm
IP 02 sponsorship funding
IP 03 Recruit Work Team Members
IP 04 Launch Event Planning
IP 05 Complete Initial Version of Event Checklist
IP 06 Create online event registration form
Create Info Form for Event & Distribute to Board,
IP 07 promoters, operations and others
IP 08 Post Event on website for initial publication
IP 09 confirm event date
IP 10
Event
Progr
am -
Initial
Planni
ng
E IP 01 Obtain & Confirm sponsorship
E IP 02 Obtain speakers
Get a Production Manager and a back up from the
E IP 03 student chapter
20. Questions and Answers
Mike Pircer Dan Walker
MAP Business Solutions, Inc. River’s End Consulting
(248) 379-8344 (248) 770-2554
www.mapbizsolutions.com www.riversendconsulting.com
www.linkedin.com/in/mikepircer www.linkedin.com/in/tentmakerenterprise
21. Recommended References
Books Websites
• Learning to See, Mike Rother and John • The Lean Enterprise Institute (eVSM
Shook software can be purchased from this
site)
• Value Stream Management for the Lean www.lean.org
Office, Don Tapping and Tom Shuker
Training:
• Voices into Choices, Gary Burchill and • cpd.engin.umich.edu: University of
Christina Hepner Brodie Michigan Lean Certification Program.
• Synchronous Management, • www.villanovau.com: Villanova
Mokshagundam Srikanth and Michael University Lean Six Sigma
Umble Certification Program
• Throughput Accounting, Thomas
Corbett