1. Case Analysis Christian Rivera Martin Robledo Cindy Vargas Erika Villarreal Connecting People and Business.

2. Our Mission To use innovative and creative technology offering excellent customer service with materials, and services needed to deliver superior products and services to the public. Connecting People and Business

3. Our Vision Vision 2013 1) Focus on what matters most to customers . 2) Leverage our strengths to create customer value and profits to invest in continued improvement. 3) Embrace change in the way we respond to emerging customer needs and a rapidly evolving business environment.