A successful business transformation is much more than waste elimination, variation reduction, and cost improvement; it requires a fundamental change in a company's culture, together with the momentum to sustain it. Often this is a significant undertaking in matrixed organizations. Learn how to create a more highly engaged, aligned and high-performing culture that links strategy with real-world, customer-focused execution. Learn a new approach to leveraging the most effective tools for cultural change in combination with performance management and talent development. The result is a framework for changing the hearts and minds of leadership who in turn engage the rest of the organization in the transformation process. Far too often transformation efforts focus only on process issues leaving culture to chance. Successful transformation requires deliberate planning and actions to achieve simultaneous cultural change. Learn about the tools and approaches to enable cultural transformation as a part of the overall change effort. Learning Objectives: Attendees will learn about: -Cultural Transformation: Change the daily behaviors of the organization to embody the values of the company. -Performance Management: Measure the outcomes of operations transformation – top-line and bottom-line but also measuring the change in employee engagement. -Leadership Talent Development: Develop the skills and talents of leaders at every level to champion transformation, lead continuous improvement, while delivering on near-term or strategic expectations. Intended Audience and Level of Understanding: This seminar is for business leaders responsible for guiding their company to transform strategy into execution through the application of proven performance management practices.

1. Creating a High Performance Culture July 30, 2009

4. Corporate Culture © 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group. cul ·ture: the set of shared attitudes, values, goals and practices that characterizes a company or corporation. -Webster’s Dictionary

7. Creating a High Performance Culture © 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group. “ The culture of a company is the behavior of its leaders. Leaders get the behavior they exhibit and tolerate. You change the culture of a company by changing the behavior of its leaders.” Larry Bossidy Former CEO, Honeywell A set of shared beliefs, values, attitudes, goals and actions at all levels focused on superior execution. High Performance Culture

8. Transformation Will Require a Change In Thinking… “ People are very open minded about new things. As long as they are exactly like the old ones.” - Charles Kettering © 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

9. © 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group. “… The two fundamental forces that drive GE…a common operating system and common social architecture…” Jack Welch GE 1999 Annual Report

10. Structure of Corporate Culture © 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group. Changing the culture requires a focus on the Social Architecture and Operating System

16. Senior Leadership Cycles of Use – Example © 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

17. Mid-Level Leadership Cycles of Use © 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group. MONTHLY OPERATIONS REVIEW Separate SD and KPI Reviews Exception Reporting Forward Focus on Potential Problems & Opportunities Quick Response Countermeasures Manage the Process “ Balanced Focus” Strategic Deployment Implementation “ Critical Few” Processes Action Plan at Point of Impact Bowling Charts Daily Management Operating Unit Responsibility – SQDC KPI’s KPI Bowling Charts

22. Leadership Development Skills Matrix – Example © 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group. Based on required skills for succession positions

23. © 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group. High Performance Culture Case Study

25. The Journey © 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group. The Journey Begins Learning Building Sustaining Advancing

31. Client Case Study: Business Results © 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group. 12% Annualized Growth Net Revenue Net Income 43% Annualized Growth 2003 2006 $4.6 Billion $6.4 Billion 2003 2006 $153 Million $316 Million

33. Questions? © 2008 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group. © 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

34. Guidon Performance Solutions 866-986-4414 or 480-986-4414 [email_address] www.guidonps.com Thank You © 2008 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group. © 2009 Guidon Performance Solutions, LLC. All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.