The document discusses the need for organizations to better serve customers, reach business goals, and become more agile by reducing silos between technical teams and business users. It promotes the use of AgilePoint's BPMS platform to help connect previously disconnected processes, systems and information across back-office and front-office functions in order to reduce costs, increase customer value, and allow the organization to better see and act upon new opportunities.

1. Serving the customer, Reach business goals Ascentn BPM Vision IT Teams Business Working in fireman mode Seeing ahead AgilePoint BPMS Looking from technical side Seeing business opportunities Disconnected Process, by having too much silo’s of systems and information Having a Back-Office Tanker and a Front-Office Speedboat Reduce costs and increase value to your customers Become and Agile Organization, able to serve and see opportunities in tough times Real World Agility