Co-founder of Spook Studio and The Happy Startup School, Carlos is a product innovation hacker living in Brighton.
A lapsed physicist with a problem–solving mindset, Carlos showed us all how we can validate any ideas we have to ensure we create real value and not more stuff.
21. Design thinking/customer experience:
• Happier, passionate customers
• Positive PR = free marketing
• Less customer support requests
• Stronger brand
• Long-term business value
• Greater ROI the earlier it’s brought on
board
39. 1. Focus on problems worth solving
2. Learn often, fail fast and get out of the
building!
3. Fake it before you make it.
4. Engage customers throughout
5. Start small, then scale up.
6. Keep iterating.
7. Don’t lose sight of the purpose & vision.
8. Minimum viable product/service
9. Keep testing and measuring.