Discover the eight management skills that are essential to every manager’s success.

1. Hazel
8 Skills
Every Manager Needs to Succeed
Based on research by Google

2. Hazel
What makes a great manager?
In a famous research study called Project Oxygen,
Google’s People Ops team looked to answer this question.
Source: https://rework.withgoogle.com/subjects/managers/

3. Hazel
exhibited by the best managers.
8 common behaviors
Across thousands of teams, Google
was able to identify

4. Hazel
These 8 management skills have proven to
be essential to every manager’s success.
(Whether they’re in Engineering or Sales, and whether they work at Google or anywhere else.)

5. Hazel
These are skills and not character traits.
Worth noting:

6. Hazel
That means they can be
developed and refined
by any current or aspiring manager.
(All they’d need is a growth mindset and a desire to level up.)
(…Ok, maybe also access to good learning resources.)

7. Hazel
These are the 8 skills every
manager needs to succeed:
Giving Actionable Feedback
Goal Setting
Top-Down Communication
Embracing Diverse Opinions
Delegating Effectively
Building Relationships
Focusing Priorities
Career Development

8. Hazel
Now let’s look at each one of them in detail...

9. Hazel
Giving effective feedback means
highlighting a team member’s strengths,
or drawing attention to specific areas
where they could improve, and then giving
them actionable steps to help them grow.
Giving Actionable
Feedback
★ Deliver specific,
empathetic, and
actionable feedback
★ Tailor their delivery
style to individuals
★ Follow up effectively
Great managers:

10. Hazel
Delegation is the art of skillfully moving a
task or responsibility from one person to
another in your team. Doing this
effectively means checking in without
micromanaging, creating clarity for team
members, and giving each individual a
chance to gain new skills.
★ Know what to
delegate and to
whom
★ Understand when
employees need help
★ Check in without
micromanaging
Great managers:
Delegating
Effectively

11. Hazel
Setting goals effectively means
translating the mission of your
organization into clear, actionable, and
measurable steps that your team can
take, and communicating those steps to
employees clearly and regularly.
★ Communicate the
company's vision
★ Use appropriate goal-
setting frameworks
★ Turn goals into
actions and celebrate
successes
Great managers:
Goal
Setting

12. Hazel
Focusing priorities helps you give clarity to
team members on what they should be
working on by connecting your team’s
mission to the overall vision of the
organization. Doing this effectively helps
team members feel engaged and motivated.
★ Use data to help set
priorities
★ Know when to be
decisive or flexible
★ Communicate
consistently
Great managers:
Focusing
Priorities

13. Hazel
Building relationships means getting to
know each one of your team members
as individuals so that you can
understand how best to manage their
performance, while ensuring they feel
valued, engaged, and heard.
★ Know their
communication style
★ Show interest in team
members' personal lives
★ Build lasting bonds that
help their team work
better together
Great managers:
Building
Relationships

14. Hazel
Each member of your team contributes
their unique ideas and opinions, and that’s
what makes your team so strong. As a
manager, it’s important to embrace and
value those opinions.
★ Understand and
overcome their biases
★ Have a toolkit for
better brainstorming
★ Cultivate a culture of
sharing
Great managers:
Embracing
Diverse Opinions

15. Hazel
Effective top-down communication is the
ability to convey the right information to
the right people at the right time in a way
that makes your team feel valued,
empowered, and connected to relevant
people and goals within the organization.
★ Know what to share
and with whom
★ Communicate
information more
effectively
★ Establish processes
for sharing
Great managers:
Top-Down
Communication

16. Hazel
Career development involves having
regular, candid discussions about what
your team members hope to achieve in
their career, and giving guidance and
resources to help them get there.
★ Help employees
uncover their
aspirations
★ Manage expectations
well
★ Connect employees
with resources
Great managers:
Career
Development

17. Hazel
Learn More
Is Manager Development a priority?
With Hazel, you can give your managers a personalized,
ongoing, and engaging learning experience.
(One they can use and enjoy without even leaving Slack.)