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191008 harnessing ai
1. 2019-10-08 2:20-35 pm 0
Harnessing the Potential of AI
in Delivering Citizen-Centric Services
Kenji Hiramoto
Chief Strategist (IT), Cabinet Secretariat
2. Background
Effective and
Valuable
services for
citizens
Efficiency of
Public
administrations
Public Safety Infrastructures
1
Various service requests from citizens
24h365d services
Personalized services
Population
127,000thousands
Decrease in government staffs
Central government
341 thousands staffs(2018)
Local governments
3,384 thousands staffs (2017)
Compliance to complex legislations and rules
Prevent the crimes and
accidents
Number of Crimes
817,338
Number of Traffic accident
43,0601
(2017)
Monitor and Maintain the
infrastructures
Roads
1,279,511.9 km
Rivers
144,031.4km
Number of Bridges
(over 2m) 691,901
Number of Tunnels
10,619
(2017-4-1)
3. Why do we focus on AI?
2
Accuracy
Stability
Fairness
Accountability
Adoption
AI enhance government trust and service quality.
Speed
24 X 365 service
We can‘t prevent human errors and bias.
X
AI
4. Overview of Digital Strategy in Japan
Other Acts
Privacy act and
Info. disclosure act
Society 5.0 (2016)
Economic Growth Strategy (2019-6)
Innovation Strategy (2019-6)
Digital Strategy (2019-6)
Data Strategy (2019-6)
Digital Government Policy (2017-5)
• Connected Industries
• Digital first
• Once only
• One stop
Vision
National Strategies
Digital Strategies
IT ACT
(2000)
DATA ACT
(2016)
Digital First ACT
(2019)
Society 5.0
Reference
Architecture
Data
Exchange
Platform
Government
Interoperability
Framework
(IMI)
Data
Strategy / Policy
Rule
Organization
Business
Data harness
functions
Data
Data broker
function
Asset
Sensor, Actuator,
Hardware, Network
Gathering, Integration,
Cleansing, Device management
Data definition, Data model,
Code
Catalogue, Search,
AI, Analysis
Business process
Business Rule
Coordination
Team
Legislation
Regulation
Vision
Priority domain
Security/Authentication
Lifecycle
Open Data Policy (2017-5)
3
AI Principal (2019-3)
AI Strategy (2019-6)
AI Strategy
5. AI Society Principal
We launched the AI Society
Principal in March 2019.
AI will bring many great benefits to society,
but its enormous impact on society.
We need to redesign society in every way,
including activities of the citizen, social
systems, industrial structures, innovation
systems, and governance.
4
Human-Centric
Education/Literacy
Privacy Protection
Ensuring Security
Fair Competition
Fairness, Accountability, and Transparency
Innovation
R&D and Utilization Principles
Dignity:
A society that has respect for human dignity
Diversity & Inclusion: A society where people with
diverse backgrounds can pursue their well-being
Sustainability: A sustainable society Section
Philosophy
AI Society
Principals
R&D and
Utilization
Principals
5 Essential element
• Human Potential
• Social Systems
• Industrial Structures
• Innovation Systems
• Governance
6. Strategic Objectives
AI Strategy
We launched AI Strategy in June
2019.
This strategy clarifies the actions and
roles through 2030.
5
Objective1: Human resources
Objective2: Competitiveness
Objective3: Architecture & sustainable mechanism
Objective4: Research, education and social infrastructure network
Foundation for the Future
Education R&D
Foundation for Industry and Society
Digital Government
Data rerated Infrastructure
• Data infrastructure
• Trust / Security
• Networks
SMEs and Start up Support
Priority area / PoC
• Health, Medical Care and Long-term Care
• Agriculture
• National Resilience (Infrastructure, Disaster Risk Management)
• Transportation Infrastructure and Logistics
• Smart Cities
7. AI Strategy(Public Service)
6
Resilience(Infrastructure)
• Robotics & Sensor
network
• Infrastructure data
platform
• Urban planning
Smart cities
• Smart cities
• Including technologies
Digital government
• High value services
• EBPM
• Sustainable services
• Work style
Request for the high-
quality services
Increase the aging
citizens
Decrease the
workers
Finance of the
government
AI is an essential technology for public administrations.
Data infrastructure
• Interoperability framework
• Data quality
8. Status of AI projects in Japan’s Government (Incl. Local Govs.)
7
Technologies
Services for
citizens
Efficiency of
Public
administrations
Public
Safety
Infrastructure
s
Inquiry and
consultation
• Speech Recognition
• Natural Language
Processing (NLP)
◎Service
PoC
(Chatbot)
◎Service
PoC
(Care planning)
Monitor and
inspection
• Image Recognition
• Sensor Data
Processing
• NLP
〇Service
(Check of
Documents )
◎Service
(Maintenance of
Roads)
◎Service
PoC
(Maintenance
of Bridges)
Matching
services
• Pattern Matching
◎Service
PoC
(Promotion to
potential
residents)
◎Service
PoC
(Nurseries with
Children)
Predictive
analysis
• Image recognition
• Sensor Data
Processing
〇PoC
(Weather map)
〇Service
(Crime map)
Information
management
• Image recognition
• NLP
◎Service
(OCR, RPA)
AI with
Robotics
• Robotics
◎Service
(Reception)
◎Service
(Monitoring)
◎Service
(O&M)
9. Approach
AI
PoCs,
Use Cases
Data
(Fuel for AI)
Rules
Human
resources
8
Open data
Base registries
Data quality
Ethics
Responsibility
Intellectual properties
Privacy
Training
PoC stage
Product stage
Service stage
Barrier
Lack of interoperability
- Data standard
- Quality of data
10. AI Concierge (Kawasaki city)
9
List of the day that the garbage gathered
How to abundant bottles
How to separate my garbage
I inform you the rerated information.
Please click the following button.
How to recycle.
How to abandon electronic appliance.
AI show you services.
You can use free
word by using the
bottom field.
There are various services for personal
needs. So municipality staff spent
much time for responding citizen’s
inquiries.
Solution
This dialogue service provide the
following inquiries,
- Nursing
- Moving
- Garbage
- Residence Registration
- Application
The Place you deliver it.
Link to web page
of the service
Free key word
AI Concierge
Cloud
service
Use case 1
11. AI Assignment of nurseries (Saitama city)
AI assign nurseries to each child in consideration of parental requests
10
A few seconds
300 nurseries
Assign by 20-30 staffs.
It spend 1 week.
(Total 125days)
I like both X nursery
and Z nursery.
I like Y nursery.
I dislike Y nursery.
Anywhere.
My child has an allergy.
There are various requests from parents.
8000 children
Before AI
AI
AI recommended the combination between children and nurseries.
The results were almost the same as if staffs were to do it.
Use case 2
Data model
12. Care Plan Assistant(Fukuoka city)
11
CPA engine recommend care plans to care managers by using AI.
Welfare facilities
Database
Accumulation of
care plan data
Knowledge of
care specialist
CPA engine
Recommended
care plan
Matching between the care
plan and welfare facilities
http://welmo.co.jp/
Care manager
Use case 3
13. Tokyo Metropolitan Police
Tokyo metropolitan police will analyze signs of crimes from 2019-4.
Sign (7000cases/year) --- 60 thousands case data from 2010.
• A stranger speak to a person on road.
• A stranger follow a passerby
In the test operation, Police arrested a suspicious person
12
Figure
Height
Clothes
Conversation
Data model of Strangers
Use case 4
AI predict the location PatrolCitizens send reports
History
of crime
14. AI in Administrations
There is a big possibility for AI. So, we would like to try and improve
many cases.
Most of ministries start AI projects in the central government. The
promotion for municipalities are important.
13Research institute for Local government(2018-7)
10
34
117
16
770
0 100 200 300 400 500 600 700 800 900
Service
PoC
Planning
No Plan after PoC
No Plan
AI in municipalities(n=935)
*There are 1740 municipalities in Japan
15. Roadmap
14
Initial phase
•There are many big data projects.
•There are many AI PoCs.
•Citizen recognize AI as a emerging Technology
•Government is developing an interoperability framework.
Implementation phase
•There will be many stand-alone AI services.
•Citizen will use AI in their life.
•Government and municipalities will implement the interoperability framework.
Mature phase
•AI will become to our partners
•Citizen will collaborate with AI
We are here.
17. AI for Aging Society
16
High Hospitality services
Communication
Conversation
Handwriting
Participation
Administration services
Healthcare
Mobility service
Drone
From the digital divides to the digital supports.
http://robotcare.jp/wp-content/uploads/2017/04/List-of-commercialized-equipment.pdf
Therapy Robot ”Paro”
http://www.aist.go.jp/aist_j/press_release/pr2004/pr20040917_2/pr20040917_2.html
Powered suit
Robot car
18. 17
For more information
Kenji Hiramoto
Cabinet Secretariat
Ministry of Economy, Trade and Industry
Government of Japan
hiramoto-kenji@meti.go.jp
Notas del editor
Japanese high-speed train, Shinkansen, doesn’t use AI now.
But we had started to use AI for designing next generation Shinkansen.
Japan railway company have also begun discussions on a dynamic pricing system that utilizes AI.
Today, Shinkansen is not main topic.
I would like to introduce the utilization of AI in public sectors.
First, I would like to explain the background.
The population will decrease in Japan.
So, central and local government should decrease their staffs.
The staffs should provide various personalised services for citizens efficiently.
And We have enormous infrastructures.
We need to maintain the infrastructures for a limited number of people.
Why do we focus on AI?
We treat enormous data in our office every day.
Sometimes, staffs make some errors in their jobs.
In the analysis work, we have some opinions.
It’s a bias of our analytics
We can't prevent human errors and bias.
AI has the following characteristics.
They work 24 hours and 365 days.
Their work is accurate.
AI provide stable services.
Their work is fair.
And we can explain their work.
AI can adapt to various requests.
AI enhance government trust and service quality.
This slide is the Overview of Digital Strategy in Japan
Our vision is Society 5.0.
It is seamless and smart society by using AI and IoT technologies.
We add AI principle and AI strategy this year.
We will promote digital strategy vigorously.
AI will bring many great benefits to society, but its enormous impact on society.
We need to redesign society in every way, including activities of the citizen, social systems, industrial structures, innovation systems, and governance.
So we launched the AI society principal.
And we launched the AI strategy.
This strategy clarifies the actions and roles through 2030.
This slide show you the detail of our strategy about public services.
We think AI is an essential technology for public administrations.
We focus on the three services and a platform.
The smart city is a small showcase of society 5.0.
And we will use AI to the resilience and digital government.
These two areas will support the smart city project vigorously.
The data platform will support all of the projects.
Data is the fuel of AI.
The left column is the types of AI services and technologies.
The top row is the object of services.
Many AI-related services are available today.
And there are a lot of PoCs.
For example, citizens can use the chatbot for inquiry in many cities.
Another sample is the weather map.
There has been a weather forecast.
But now citizens can know the spot information about rain.
This slide shows you our approach.
I had introduced you the PoCs and services.
We think human resources is essential for AI.
In our AI strategy, education and training are one of the pillars.
The significant issue is data and rules.
Most of the stakeholders cooperate with us at the PoC stage.
We can get various data and use under the conditions specified by PoC.
But there are barriers to moving to the service stage.
We need to provide data stably and decide the rules.
I want to show you our use cases.
This system is a chatbot for inquiries.
Over 30 cities use this system.
Citizens can ask questions to the chatbot any time.
Chatbots reduce staff response times.
The chatbot is good for getting started with AI.
Saitama city use AI for assigning nurseries to each child in consideration of parental requests.
It was a complicated task to assign 8,000 children to 300 nurseries
Before the implementation of AI, 20-30 staffs spent a week assigning.
After the implementation, It spent only a few seconds.
The results were almost the same as if staffs were to do it.
We can implement this system with a few adjustments.
We expect to recoup our investment in AI in two or three years.
More than 50 municipalities have tried as of March 2019.
We are in the initial phase.
There are many PoCs.
Next stage is the implementation phase.
We will provide sustainable AI services.
Citizen recognises the potential of AI.
The last stage is the mature stage.
Citizens can use AI every time everywhere.
But they don’t know that they are using AI.
There is no point in just being AI.
I had already said Data is fuel for AI.
So we will strongly promote data strategy.
Finally, I'd like to talk about critical topics.
We are facing the ageing society.
So far, we've been thinking about digital divides.
AI can support the elderly using a variety of technologies such as conversation, handwriting character recognition and sensors.
We should think about digital supports.