Leading Successfully across Cultures: When Cultures Collide
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Another Summary from summary of the best selling book by Richard Lewis "Leading Successfully across Cultures". How to manage and communicate in international business environment.
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Leading Successfully across Cultures: When Cultures Collide
- 1. Hangzhou, February 2011 Prof. Dr. Hora Tjitra, Li Hongchang & Ma Chunyun, Zhejiang University When Cultures Collide Leading Successfully Across Cultures Lewis, R. (2005).When Cultures Collice (3rd Ed.). Brealey.
- 2. Richard Lewis: When Cultures Collide Culture and cultural conditioning Cultural condi-oning • life • history Culture is the collective programming of the mind which dis.nguishes the members of one category of people from another. -‐-‐Hofstede 2
- 3. Richard Lewis: When Cultures Collide 3 14 years in Germany 7 years in China Born and grew up in Indonesia Prof.Dr.Hora Tjitra - Excellence in Culture,Talent and Change
- 4. Richard Lewis: When Cultures Collide 3 14 years in Germany 7 years in China Born and grew up in Indonesia Prof.Dr.Hora Tjitra - Excellence in Culture,Talent and Change Professional activities: • Academic Teaching and Research,as well as Consulting, Coaching,Training and Assessment in the area of: - Cross-Cultural Awareness and Communication - Cross-Cultural Issues in HR Management - Corporate Learning and Development - Executive Coaching and Assessment - Global Leadership Development Program - Facilitation of Strategic Conference - Large Strategic Change Projects International and National project references: • BASF,Siemens,Dupont,Commerzbank,Hugo Boss,SAP, Barco,GTZ,Telkom Indonesia,etc.
- 5. Richard Lewis: When Cultures Collide What will be discussed in the book Cultural conditioning1 When cultures collide2 Culture and language4 The use of time5 Cultural categories3 4 Lewis, R. (2005).When Cultures Collice (3rd Ed.). Brealey.
- 6. Richard Lewis: When Cultures Collide When cultures collide Cultural display 5
- 7. Richard Lewis: When Cultures Collide When cultures collide Cultural display own culture approval tradi3on 5
- 8. Richard Lewis: When Cultures Collide When cultures collide Cultural display own culture approval tradi3on alien culture Resistance withdrawal 5
- 9. Richard Lewis: When Cultures Collide When cultures collide Cultural display own culture approval tradi3on alien culture Resistance withdrawal friendly culture semi-‐ acceptance empathy 5
- 10. Richard Lewis: When Cultures Collide Culture categories 6
- 11. Richard Lewis: When Cultures Collide Culture categories Dutch Swiss German American Linear-active 6
- 12. Richard Lewis: When Cultures Collide Culture categories Dutch Swiss German American Linear-active Multi-active Indian Arab French Spanish 6
- 13. Richard Lewis: When Cultures Collide Culture categories Dutch Swiss German American Linear-active Multi-active Indian Arab French Spanish Reactive Turk Finn Chinese Japanese 6
- 14. Richard Lewis: When Cultures Collide cultures--linear-active and multi-active Linear-‐ac3ve Mul3-‐ac3ve Reactive 7
- 15. Richard Lewis: When Cultures Collide cultures--linear-active and multi-active Limited body language Confronts with logic unemo7onal Job-‐oriented Linear-‐ac3ve Mul3-‐ac3ve Reactive 7
- 16. Richard Lewis: When Cultures Collide cultures--linear-active and multi-active unrestricted body language Confronts emo7onally emo7onal people-‐oriented Limited body language Confronts with logic unemo7onal Job-‐oriented Linear-‐ac3ve Mul3-‐ac3ve Reactive 7
- 17. Richard Lewis: When Cultures Collide linear-active culture & multi-active culture linear-‐ac3ve culture mul3-‐ac3ve culture 8
- 18. Richard Lewis: When Cultures Collide linear-active culture & multi-active culture linear-‐ac3ve culture mul3-‐ac3ve culture Irritate each other • Germany • Mexico 8
- 19. Richard Lewis: When Cultures Collide linear-active culture & multi-active culture linear-‐ac3ve culture mul3-‐ac3ve culture Irritate each other • Germany • Mexico Learn from each other • Italy • Switzerland 8
- 20. Richard Lewis: When Cultures Collide Culture - Reactive Linear-active Multi-active Reactive 9
- 21. Richard Lewis: When Cultures Collide Culture - Reactive subtle body language avoid confronta7on quietly caring people-‐oriented Linear-active Multi-active Reactive 9
- 22. Richard Lewis: When Cultures Collide Culture - Reactive subtle body language avoid confronta7on quietly caring people-‐oriented Linear-active Multi-active Reactive 9
- 23. Richard Lewis: When Cultures Collide Linear-‐ac3ve culture reac3ve culture Mul3-‐ac3ve culture linear/ multi-active & reactive cultures 10
- 24. Richard Lewis: When Cultures Collide Linear-‐ac3ve culture reac3ve culture Mul3-‐ac3ve culture linear/ multi-active & reactive cultures •America •Finland 10
- 25. Richard Lewis: When Cultures Collide Linear-‐ac3ve culture reac3ve culture Mul3-‐ac3ve culture linear/ multi-active & reactive cultures •America •Finland •Mexico •Japan &Finland 10
- 26. Richard Lewis: When Cultures Collide Cultural differences--- gathering information 11
- 27. Richard Lewis: When Cultures Collide Cultural differences--- gathering information 11 Culture Informa.on gathering
- 28. Richard Lewis: When Cultures Collide Cultural differences--- gathering information 11 Data-‐ oriented Database Printed informa.on Culture Informa.on gathering
- 29. Richard Lewis: When Cultures Collide Cultural differences--- gathering information 11 Dialogue-‐ oriented Personal informa.on network Data-‐ oriented Database Printed informa.on Culture Informa.on gathering
- 30. Richard Lewis: When Cultures Collide Cultural differences--- gathering information 11 Dialogue-‐ oriented Personal informa.on network Data-‐ oriented Database Printed informa.on Culture Informa.on gathering Listening Database personal informa.on network
- 31. Richard Lewis: When Cultures Collide Concepts and notions (概念与含义) Though many concepts are shared by other cultures, everyone has different notions of these concepts 12
- 32. Richard Lewis: When Cultures Collide Concepts and notions (概念与含义) Truth Though many concepts are shared by other cultures, everyone has different notions of these concepts 12
- 33. Richard Lewis: When Cultures Collide Concepts and notions (概念与含义) Contracts and ethics Truth Though many concepts are shared by other cultures, everyone has different notions of these concepts 12
- 34. Richard Lewis: When Cultures Collide Concepts and notions (概念与含义) Common sense Contracts and ethics Truth Though many concepts are shared by other cultures, everyone has different notions of these concepts 12
- 35. Richard Lewis: When Cultures Collide Concepts and notions (概念与含义) Silence Common sense Contracts and ethics Truth Though many concepts are shared by other cultures, everyone has different notions of these concepts 12
- 36. Richard Lewis: When Cultures Collide Powerful mental block language we speak largely determines our way of thinking, as distinct from merely expressing it. --Benjamin Whorf UK ZULU 13
- 37. Richard Lewis: When Cultures Collide Humor across frontiers 14
- 38. Richard Lewis: When Cultures Collide Humor across frontiers Humor: they enjoyed different flavor 14
- 39. Richard Lewis: When Cultures Collide Humor across frontiers Humor: they enjoyed different flavor International jokes 14
- 40. Richard Lewis: When Cultures Collide Humor across frontiers Humor: they enjoyed different flavor International jokes Humor in Biz 14
- 41. Richard Lewis: When Cultures Collide Listening for informa.on Looking for logic France Listens for informa.on and technical details More context please What does it cost? Germany Listening habits USA wants to be entertained wants to be sold the product 15 listening
- 42. Richard Lewis: When Cultures Collide Listening habits--advertisement First Bite at the Big Apple Fly UNITED AIRLINES 16
- 43. Richard Lewis: When Cultures Collide The language of management 1 2 3 4 5 Close definition of tasks obedience supervision German 17
- 44. Richard Lewis: When Cultures Collide The language of management 1 2 3 4 5 Close definition of tasks obedience supervision German 1 2 3 objectives Pumping up employee 1 2 3 Speed in execution American English 17
- 45. Richard Lewis: When Cultures Collide The language of management compliance Japanese indirect hin.ng at tasks 18
- 46. Richard Lewis: When Cultures Collide The language of management compliance Japanese indirect hin.ng at tasks Educated compliance French 18
- 47. Richard Lewis: When Cultures Collide The use of time—linear time America, Britain, German, Switzerland… Prefer to do one thing at a time 19
- 48. Richard Lewis: When Cultures Collide The use of time—linear time Past Past Present Future over Today’s task A B C D E Plans for January Worries for February Present Future etc. America, Britain, German, Switzerland… Prefer to do one thing at a time 19
- 49. Richard Lewis: When Cultures Collide The use of time—Multi-actives Southern Europeans The more they can do or handle at the same time, the more happier and the more fulfilled they feel 20
- 50. Richard Lewis: When Cultures Collide The use of time—Multi-actives A B C lunch D E F 9am 10 11 12 14 15 16 17 9am 10 11 12 14 15 16 17 A B 12:30 for lunch C D16:30 E F cancelled or meets in bar Theory Reality Southern Europeans The more they can do or handle at the same time, the more happier and the more fulfilled they feel 20
- 51. Richard Lewis: When Cultures Collide The use of time—cyclic time 9am 5pm A B C D E FWestern 21
- 52. Richard Lewis: When Cultures Collide starting point A B C DE F Oriental The use of time—cyclic time 9am 5pm A B C D E FWestern 21
- 53. Richard Lewis: When Cultures Collide starting point A B C DE F Oriental The use of time—cyclic time 9am 5pm A B C D E FWestern A B D E F C G 21
- 54. Richard Lewis: When Cultures Collide The use of time—back to the future present Past Visible influential Present Vaguely understood Future unknowable Malagasy concept of time 22
- 55. Thank You Contact us via … Mail: hora_t@mac.com Follow: twitter@htjitra Website: http://horatjitra.com Zhejiang University, Hangzhou (China)