Infraestructura

7. SOI: What it looks like Services Subscribers Publishers Identity Management Management & Monitoring Database File Email Collaboration Web Hosting CRM Portal

8. Getting There Define & Prioritise Services Define Enterprise Consumer Experience Plan Forward & Backward Consolidation Transition to Service Management

23. Does SOI really have an ROI Basic Rationalized Virtualized Service-Based Standardized Infrastructure resources pooled Services managed holistically Uncoordinated infrastructure Standard resources, configurations Consolidate to fewer Policy/Value-Based Dynamic optimization to meet SLAs SMDS Objective Ability to Change Pricing Scheme Business Interface Resource Utilization Organization IT Management Processes Reduce complexity Economies of scale Flexibility, reduce costs Service-level delivery React Weeks Weeks to days Weeks to minutes Minutes Months to weeks Fixed costs Reduced, fixed costs Fixed shared costs Variable usage costs None, ad hoc Business agility Minutes to seconds Variable business costs Class-of-service SLAs Class-of-service SLAs Flexible SLAs End-to-end SLAs No SLAs Known Rationalized Shared pools Service-based pools Unknown Central control Consolidated Pooled ownership Service-oriented None Business SLAs Policy-based sharing Business-oriented Reactive -Proactive Life cycle management Proactive Mature problem mgmt Proactive Prediction, dynamic capacity Service End-to-end service management Chaotic – Reactive Ad hoc Value Policy management

26. © 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.