1. In search of retail excellent - a customer’s view
Adobe Best Practice Web2.0 seminar: July 2008
www.ianjindal.com

2. Excellence vs quality

3. Quality
Say what you do. Do what you say. Repeat.

4. Quality
... then improve.

5. Quality in eCommerce - your business to the web
The customer’s view counts

6. Quality in eCommerce - your business to the web
The customer’s view counts

7. Quality in eCommerce - your business to the web
The customer’s view counts

8. Focus on Rich Media and data

9. Rich Media

10. Rich Media

11. Rich Media

12. Poor Media

13. Poor Media