interAnalytics
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Personal Information
Organización/Lugar de trabajo
Petit Lancy, Geneva Switzerland
Sector
Technology / Software / Internet
Sitio web
www.interanalytics.ch
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InterAnalytics 360 ̊ is real interaction analytics which truly understands human, conversational interaction through a proprietary NLU system (Natural Language Understanding). With iA-360 ̊ customer satisfaction can be reliably predicted by automatically analyzing all conversations capturing customers satisfaction and dissatisfaction in near real time and it also provides agents the tools and motivation to self-evaluate and self-train.
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analytics interaction mining call centre
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Interanalytics iA360

Hace 12 años • 511 Visualizaciones

Interaction Mining: the new frontier of Call Center Analytics

Hace 12 años • 1128 Visualizaciones
Personal Information
Organización/Lugar de trabajo
Petit Lancy, Geneva Switzerland
Sector
Technology / Software / Internet
Sitio web
www.interanalytics.ch
Acerca de
InterAnalytics 360 ̊ is real interaction analytics which truly understands human, conversational interaction through a proprietary NLU system (Natural Language Understanding). With iA-360 ̊ customer satisfaction can be reliably predicted by automatically analyzing all conversations capturing customers satisfaction and dissatisfaction in near real time and it also provides agents the tools and motivation to self-evaluate and self-train.
Etiquetas
analytics interaction mining call centre
Ver más