3. The room attendant can prioritise the rooms
according to occupancy. She would attend to
departure rooms first to prepare them for sale.
She would next attend to those rooms with the
tag “clean my room” left by resident guests
when they leave the room for the day.
She would occupied rooms in last. She would
avoid rooms with a “Do-not-disturb” sign
displayed.
4.
5. •Knock the door announcing „housekeeping”.
•If there is no answer, after fifteen seconds
knock the door the second time announcing
“Housekeeping”.
•If there still no answer use the master key to
open the floor announcing “Housekeeping”
and knocking the door when ajar. When
relatively sure that there is no occupant,
open the door wide.
•Switch off the room air conditioner or
heating. Draw all curtains and open all
windows to air the room.
Entering the room:
6. •Check departure rooms for lost and found
items report it immediately to the control dusk.
•Pick guest cloths and hang them in the
wardrobe in occupied rooms.
•Empty all ash trays into a waste paper basket in
the room. Collect other loose trash on tables
and floors and threw them in the waste paper
basket checking for guest belongings.
•Check waste paper baskets for guest‟s
belongings before emptying them into the trash
bag of the maid‟s cart.
•Collect all loose papers and magazines and
stack them neatly on the desk.
Guest belonging check
7.
8. Electrical work-
Faulty air conditioning or heating; fused bulbs; non-
working light and lamps; defective plugs and plug
points, short circuiting of any king; faulty geysers,
mini-bars, microwave ovens, kettles and hairdryers.
Boiler Work-
The supply of hot water in guest bathrooms.
• Check the room for maintenance requirements.
And report to the control dusk. The checks
include the following:
Maintenance Check
9. Mechanical work-
Safety boxes; door and window locks.
Plumbing-
Faulty taps; showers; blocked drains and water
closets; WC flushing systems; wall leakages.
Civil works-
Any masonry works; seepages; chipped painting.
Carpentry works-
Broken or shaky furniture; broken glass panes and
mirrors; wardrobe doors.
Making the bed
10. Room Cleaning
1. Place room service trays and trolleys
outside along the corridor wall and call
room service from the room telephone to
clear them.
11. 2. Commence the dusting of all surfaces area
in a clockwise direction in the room with using a
hand dustpan.
12. 3. Use a stiff bristled brush or vacuum
cleaner with the appropriate attachment to
clean upholstered furniture
13. 4. Replace stationary as per standard
numbers prescribed by management.
5. Dust and replace each items on dressers,
bureaus and desks.
6. Clean lamp shades with a feather duster.
Lift lamps and clean under the base.
Replace lamps and adjust the lamp shades.
14.
15. 7. Disinfect the telephone mouthpiece with Dettol,
Wipe with damp cloth and check phone for the dial
tone.
16. 7. Clean the mirror with a dry cloth first and then with
a damp newspaper to make it sparkling.
17. 9. Dust the wardrobe, shelves, hangers and rods.
Supply new laundry bags and replace missing
hangers.
21. Bathroom cleaning
1. Open windows.
2. Shake out all soiled bathroom linen and deposit in
the trash bag of maid cart.
3. Collect trash from bathroom dustbin deposit them
into maid‟s cart.
4. Clean the ceiling and air conditioning vents for
cobwebs.
5. Wipe bulbs and check it‟s working.
6. Wipe down tile wall using a sponge or damp cloth.
7. Clean mirror.
8. Clean wash basin counter with a wet sponge and
dry sponge.
22. 9. Wipe dry the shower curtain with a sponge.
Scrub and clean.
10.Scrub the toilet bowl and bidet using special
brush.
11.Replenish fresh bath linen.
12.Scrub the floor with mop.
13.Finally close the window, shut all lights and
close bathroom door.
23. •Close windows.
•Vacuum the carpets.
•Arrange furniture if necessary
•Switch on the air conditioning or
heating.
•Have a last look at the room referring
to the checklist for the completion of
work.
Final cleaning
