Why there is only one choice when it comes to your furniture needs

1. ABOUT EMPIRE OFFICE
2011
105 Madison Avenue • New York, NY 10016 • 212.607.5500
3201 Commerce Parkway • Miramar, FL 33025 • 954-435-7300
f 212.607.5650 • www.empireoffice.com

2. Table of Contents
SECTION PAGE #
History of Empire 3
What Empire Offers 4-5
Mapping Process 6
Workflow
Workflo Chart 7
Employee Locations 8
National Scope 9
National Volume 10
We are Where you Are 11
Project Installations 12
International Installations 13
Vendors List 14
Organizational Chart 15
y
Environmental Policy 16
References 17
105 Madison Avenue • New York, NY 10016 • 212.607.5500
3201 Commerce Parkway • Miramar, FL 33025 • 954-435-7300
f 212.607.5650 • www.empireoffice.com

3. For 2011, Empire Office is proud to celebrate our 64th year of service to
business communities around the nation. Empire Office is a recognized
industry leader and the preeminent Steelcase furniture dealer in the United
States. Additionally, we support a list of over 300 manufacturers to meet our
customers’ overall needs.
The leadership of Empire is now three generations strong. Founded in 1946
by Abraham Gaslow, Empire started with a team of five employees. Sixty
years later, over 260 employees make up the Empire team. The founder’s
son, Larry Gaslow, is now Empire’s Chairman. His son, Peter Gaslow, was
named President and CEO in 2006
2006.
Together, this dynamic father/son team continues to carry on the tradition of
the family name by upholding the highest standards of quality and
exemplary service to both the public and private sectors.
3

4. what we have to offer
Empire’s Dealership Services
• Account Management • Purchasing
• Asset Management • Relocation Management
• Computer-aided Planning • Refinishing
• Delivery • Rentals
• Furniture Repair • Specifying Services
• Installation • Touch-up
• Order Management • Warehouse Facilities
• Project Management • Warranty Services
Manufacturer Relationships
• Strength: Through client base, creative solutions, volume
• Understanding: Through experience
• Contribution: Through volume, market penetration, relationships
4

5. Attention to Detail
At the heart of every successful project is a process that ensures everything
runs smoothly.
Empire’s Support Commitment:
• Review all drawings, products and specifications
• Recommend changes that will reduce costs and create efficiencies
• Verify all finishes and COM’s
• Assess loading areas and building rules for ease of delivery
• Interface with client, architectural/design team and project consultants
• Create milestone dates and critical paths
• Prepare specifications for order
• Track orders with the factory
• Attend job meetings
• Prepare and distribute updates to team members
• Schedule deliveries and installations
• Assist electrician /voice data team with wiring installations through furniture
• Help supervise and troubleshoot all deliveries and installations
• Create and execute punchlist
• Discuss and institute post move-in service plan with client
5

6. Mapping process
The basis of every successful business relationship is organization and a
clear understanding of responsibilities.
In order to achieve success, a mapping process meeting needs to occur.
This mapping meeting should contain key personnel and key Empire Office
team members.
Mapping Process Meeting:
-Review how your company does business
- Review how Empire Office does business
- Address your business’ expectations
- Together we will come up with a process that will ensure a seamless
approach to success.
6

7. Workflow Process Chart
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8. Employee Locations
Empire Office currently has:
15 Out-of-Town Field Supervisors
25 Full-Time NY area Field Supervisors
All Field Managers have a laptop, cell phone, Blackberry and digital
camera in the field to enhance their communication with the office
and the client.
In addition to our New York Headquarters and Florida Office, we
Office
have FULL-TIME EMPIRE EMPLOYEES located in:
CALIFORNIA
ILLINOIS
PENNSYLVANIA
TEXAS
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9. National Scope
• Empire’s national installation dept has been in existence for over 30 years.
• We provide turnkey service for installations anywhere in the country.
• We have successfully completed over 4,000 national account projects.
• Over the years we have established a core network of dealers and installers
throughout the country.
Customer Benefi ts
• An entire department is dedicated to servicing national accounts.
• Every project is assigned a team of professionals with current in-depth
knowledge of the geographic location requirements, rules and regulations.
• We provide a seamless approach to project management.
Nationally Completed Client Installations:
Alliance Bernstein • AXA • C
Citigroup/Smith Barney • JP Morgan • MMC •
/S C
Merrill Lynch • NASD • PricewaterhouseCoopers • Skadden, Arps, Slate •
UBS/PaineWebber • Whole Foods • Willis
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10. National Volume
Empire has installed $440,000,000 of furniture from 2003 to the present outside
of the Metro NY Area:
10

11. We are where you are
State total by Empire Sales
State total by Empire Sales
11

12. Project Installations
Empire has successfully installed projects for the following clients:
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13. International Installations
Internationally, Empire has completed installations in various countries as listed
below with their respective clients:
13

14. Partial Vendor List
Empire Office works with an array of distinguished national and
international furniture vendors that manufacture top line products.
Through our vendors we are capable of meeting each client’s
needs with classic, modern and eclectic furniture lines Below is a
classic lines.
partial listing of some of our many vendors:
Affordable Interior Gunlocke Companyp y National Office Furniture
Systems (AIS) Halcon Corporation Nienkamper
Arnold Desk Inc. Holly Hunt Inc. Nucraft Furniture
Baker Furniture Company Hon Company Nurture by Steelcase
Bernhardt Design HBF/Hickory Business Office Specialty, Ltd
Bright Chair Company Furniture, Inc. Paoli, Inc.
Cabot Wrenn
C Humanscale Peter Pepper Products
CCN International ICF Group Companies PolyVision Corporation
Coalesse Izzy Design Corp Raynor Seating
Commercial File of NY Jofco, Inc Spinneybeck
Councill Company Keilhauer Industries Ltd. Steelcase Inc.
Design Within Reach KI Svend Nielsen
Details Kimball Office Tuohy Furniture
Davis Furniture Industries Knoll Studio The Designtex Group
Dates Weiser Furniture Krug Furniture Inc. The Harter Group
Egan Visual International LaCour Trading Vitra
Evolve Furniture Group Light Corporation
p g p Unifor, Inc.
Frezza Maharam Wall/Goldfi nger
Geiger International Momentum Whitehall Furniture
Global Industries, Inc. Modern Office Systems Zoom Seating
Gordon International MuraFlex
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15. Organizational Chart
Lawrence Gaslow
Chairman
Peter Gaslow
President/ CEO
Richard Gulardo Marty Hills
COO CFO
Jocelyn Jay Judy Field Frank Michael Edward
Corrigan Binkowski SVP McEnaney Pfaeffle Walsh
SVP Sales SVP Sales - Specifier VP Service & Director of Comptroller
& Marketing Florida PM Services Installation Technology
Rosemary
Dauwalter
VP Sales
Administration
NY Sales George Project National Joseph Jamie
Abate Florida Design NY &,FL Order Entry
Teams Mgmt. Install Scali- Hecht
HBE Sales Sales Dept.
Dept Ops AR & AP
& Dept.
D t Dept.
D t Service
S i I.T.
IT
Team Team Dept.
Marketing
15

16. Environmental Policy
Vision and Objective:
To excel in the care, protection, replenishment and restoration of our earth and nurturing
the communities in which we live, work, or share the environment.
Mission:
To optimize the client objectives while protecting its environment from damage, advancing
human health, social responsibility and economic prosperity. To advance the practice of
sustainability through collaboration with clients, business partner and environmental
thought leaders.
Methodology:
Share knowledge among and with our suppliers to increase sustainable development in our
world.
world
Select manufacturing partners dedicated to the protection of the environment and health of
employees, neighbors and clients through proactive environmental management that
reduces waste, promotes recycling and conserves resources.
Advocate to our trading partners in manufacturing and demolition the best practices in
complying with environmental laws and regulations while encouraging them to reduce and
measure their environmental footprint.
Create and implement environmental training courses as our corporate responsibility to
ensure employee ownership and stewardship.
Work cooperatively with environmental groups, suppliers, dealers, clients and researchers
to promote better and safer products and processes.
Introduce and advocate for the inclusion of measured environmental achievements by our
manufacturing partners, and argue their competitive advantage in supplier selection.
Offer expert support in the decision-making required to safely recycle or dispose of use
furniture to enable clients to exit environmentally unfriendly products of yesteryear in an
environmentally sound way.
Sensitize new clients to the environmental issues in the selection of their new products.
At Empire, we are dedicated to the promotion and education of our employees
Empire employees,
suppliers, friends, neighbors and clients to these accomplishments to inspire them
to do the same and to create critical competition in marking these achievements as
a basis to win new business.
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17. References
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