InnerSource guide: Open Source Lessons for the Enterpriser

1. Jim Jagielski
@jimjag
Inner Sourcing
Enterprise Lessons Learned from
the
Open Source Community

2. This work is licensed under a Creative Commons Attribution 3.0 Unported License.
About Me
➡ Apache Software Foundation
➡ Co-founder, Director, Member and Developer
➡ Director
➡ Outercurve, MARSEC-XL, OSSI, OSI (ex)…
➡ Developer
➡ Mega FOSS projects
➡ O’Reilly Open Source Award: 2013
➡ European Commission: Luminary Award
➡ Sr. Director: Tech Fellows: Capital One
@jimjag

3. This work is licensed under a Creative Commons Attribution 3.0 Unported License.
Inner Sourcing
➡ What can corporate IT learn from leading open development
communities?
➡ Both principles and techniques offer value
➡ Understanding principles allows you to alter techniques
➡ Challenges must be overcome to realize success
@jimjag

4. This work is licensed under a Creative Commons Attribution 3.0 Unported License.
What is Open Source?
➡ Basically, it’s a “new” way to develop, license and distribute
code
➡ Actually, there was “open source” even before it was called
that
➡ The key technologies behind the Internet and the Web and
the Cloud are all Open Source based
➡ Brings Scientific Method to IT
@jimjag

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What is Open Source?
➡ Open Source Licensing
➡ OSI and/or Free Software Foundation (FSF) Approved
➡ Free Software
➡ As in Free Speech, not Free Beer
➡ Open Source Methodology (secondary)
➡ Community/Governance types
➡ Many consider this just as important as the license
@jimjag

6. This work is licensed under a Creative Commons Attribution 3.0 Unported License.
What is Open Source?
➡ Also called Free Software
➡ But the word “Free” confuses some people
➡ FOSS: Free and Open Source Software
➡ FLOSS: Free/Libre Open Source Software
➡ Pretty much, all mean the same thing
➡ The name can cause “religious” or “philosophical” debates,
but in government and industry, Open Source is the more
widely used term.
@jimjag

7. This work is licensed under a Creative Commons Attribution 3.0 Unported License.
What is Open Source?
➡ Basic tenets (related to licenses):
➡ Access to the source code (the code is Open and Free)
➡ Ability to use the source code (run it and/or leverage it)
➡ Ability to modify the source code
➡ Ability to distribute the (modified) source code
➡ Open Source “methodology”/philosophy
➡ This is what Inner Sourcing is all about
@jimjag

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Community
➡ AKA: Governance
➡ Defines how the community operates
➡ How conflicts are resolved
➡ Growth path of the community
➡ code
➡ members
➡ Again, 3 main types
@jimjag

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Walled Garden
@jimjag
“All your base are belong to us.”

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BDFL
@jimjag
“Supreme executive power derives from
a mandate from the masses, not some
farcical aquatic ceremony.”

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Meritocracy
@jimjag
“Out of Chaos comes Order”

12. This work is licensed under a Creative Commons Attribution 3.0 Unported License.
Inner Sourcing
➡ What can corporate IT learn from leading open development
communities?
➡ Both principles and techniques offer value
➡ Understanding principles allows you to alter techniques
➡ Challenges must be overcome to realize success
@jimjag

13. This work is licensed under a Creative Commons Attribution 3.0 Unported License.
Why?
➡ Gain efficiencies by leveraging resident talent to its fullest
➡ Develop better software faster through collaboration
➡ Reduce costs through technology standardization and
reuse
➡ Bring products to market faster
➡ Increase developer engagement and innovation through
social creativity
➡ Attract and retain higher quality talent
@jimjag

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How?
➡ “Building a boat isn’t about weaving canvas, forging nails, or reading the
sky. It’s about giving a shared taste for the sea, by the light of which you
will see nothing contradictory but rather a community of love.”
➡ “If you want to build a ship, don’t drum up the men to
gather wood, divide the work, and give orders. Instead,
teach them to yearn for the vast and endless sea.”
@jimjag
― Antoine de Saint-Exupéry

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Principles
➡ Culture
➡ Communication
➡ Transparency
➡ Collaboration
➡ Community
➡ Meritocracy
@jimjag

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Principles: Culture
➡ Inner-sourcing is a cultural mind-shift
➡ Create an expected set of behaviors
➡ Must be truly engaged
➡ Must be truly accepted
➡ Culture ➾ Communication
@jimjag

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Principles: Communication
➡ Is core and foundational
➡ Everything builds on this
➡ Open and asynchronous
➡ Doesn’t disenfranchise anyone
➡ Archivable
➡ Maintains history and allows ebb/flow
➡ Document tribal knowledge
➡ Communication ➾ Transparency
@jimjag

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Principles: Transparency
➡ Reinforces and Enables Public and Open mindset
➡ Inclusion
➡ Reuse
➡ You can only reuse what you can see
➡ Quality/Security
➡ More eyeballs mean better quality
➡ Measurement
➡ Transparency enables measurement
➡ Transparency ➾ Collaboration
@jimjag

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Principles: Collaboration
➡ Common Vision
➡ Common Goal
➡ See connections
➡ Encourages contribution and improves leverage
➡ Encourages feedback and dialogue
➡ Collaboration ➾ Community
@jimjag

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Principles: Community
➡ Loyalty
➡ Community breeds loyalty
➡ Durability
➡ Communities can create durable assets, processes and culture
➡ Health
➡ Feedback and Dialogue
➡ Community ➾ Meritocracy
@jimjag

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Principles: Meritocracy
➡ Technical decisions made by technical experts
➡ Better informed decisions
➡ Role models/Mentors
➡ Merit provides examples
➡ Earned authority
➡ “Natural” leadership
➡ Known path and “rewards”
➡ Meritocracy ➾ Communication
@jimjag

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Techniques
➡ Culture
➡ Model transparency in your community; all decisions and actions done in
the open
➡ Embrace a collaborative development model that promotes self-
governance and evaluates contributions based on merit
➡ Value all roles in the community and provide recognition - contributors
are just as valued as committers
➡ Model and promote our Code of Conduct
➡ Process
➡ Make it easy to participate in your community - streamline contributions
and enable collaboration, and set clear expectations for software
development
➡ Provide clear and concise documentation
➡ Be responsive to your community and provide meaningful feedback to
contributors
@jimjag

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Techniques
➡ Collaboration Infrastructure
➡ Systems supporting communication and coordination:
repositories, trackers, forums, build tools
➡ Open Standards
➡ Using open standards in systems design and standards-based
tools for development
➡ Meritocratic Governance
➡ Merit determines influence on decisions
➡ Community-based governance structures
@jimjag

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Techniques: Communication and
Transparency
➡ E-Mail lists
➡ Avoid F2F meetings
➡ Always bring meeting discussions back to list
➡ IRC/Slack/Hipchat as backups
➡ Communications
➡ Encourage larger audiences
➡ Not just “core” teams
➡ Encourage “lurkers”
➡ All development done on-list
@jimjag

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Techniques: Collaboration
➡ Repositories
➡ Enable discoverability
➡ All can read, limit write
➡ Trackers
➡ Coordinate collaborative work, transparency
➡ Build and Test tools
➡ Enable consistent, independent
➡ repeatable builds
➡ support process discipline, quality assurance, productivity,ramp-up
➡ Sharing / re-use
➡ Documentation
@jimjag

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Techniques: Community
➡ Tech-talks
➡ Mentoring
➡ Cross-team events
➡ Break down silos
@jimjag

27. This work is licensed under a Creative Commons Attribution 3.0 Unported License.
Techniques: Meritocracy
➡ Decisions
➡ Influence on decisions determined by merit
➡ Structures
➡ Governance structures supporting merit-based decision-making
➡ Examples: PMC managing roadmap / stds, shared
components; user/contributor/committer roles for
common code as well as strategy / standards content;
review and approval of changes to standards, roadmaps,
shared assets; peer voting on releases
➡ Trusted Contributor/Reviewers
@jimjag

28. This work is licensed under a Creative Commons Attribution 3.0 Unported License.
Resources
➡ Collaboration Infrastructure
➡ Systems supporting communication and coordination:
repositories, trackers, forums, build tools
➡ Open Standards
➡ Using open standards in systems design and standards-based
tools for development
➡ Meritocratic Governance
➡ Merit determines influence on decisions
➡ Community-based governance structures
@jimjag

29. This work is licensed under a Creative Commons Attribution 3.0 Unported License.
Techniques:
Open Standards
➡ Faster ramp-up
➡ Standards provide common background
➡ Easier setup
➡ Easier to get started, get up to speed
➡ Interoperability
➡ Key to success in heterogeneous environments
@jimjag

30. This work is licensed under a Creative Commons Attribution 3.0 Unported License.
Challenges
➡ Resistance
➡ Choosing the right opportunities
➡ “Open everything” does not work
➡ Rewarding merit
➡ Business focus
➡ Accountability
➡ Control
@jimjag

31. This work is licensed under a Creative Commons Attribution 3.0 Unported License.
Resistance
➡ If it ain't broke...
➡ Communication can be annoying at first
➡ Need to learn new tools and processes
➡ Closed processes and decision-making are the norm
➡ Administrivia can get in the way
➡ can provide a convenient excuse to defer / delay
➡ Fear of loss of control and/or “ownership”
➡ Up-front investment
@jimjag

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Choosing the Right Opportunities
@jimjag
Good Bad Ugly
Open development of
shared assets
Open development in
specialized areas with
small teams
Building communities
that have nothing to
do with day jobs
Meritocracy principles
integrated into
performance
management
Meritocratic decision-
making process, but
decisions not binding
Merit earned and
acknowledged, but not
rewarded
Open development
infrastructure
introduced as part of
process improvement
Open development
process introduced
with no infrastructure
support
Open development
principles mandated
with no process or
infrastructure support

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Meritocracy / Rewards Mismatch
➡ Defining “merit” can be hard
➡ Reward system may not be based on merit
➡ Path to merit must be clear and open
➡ Merit needs to be rewarded to proliferate
➡ Merit needs to be rewarded to be respected
@jimjag

34. This work is licensed under a Creative Commons Attribution 3.0 Unported License.
Maintaining Accountability
➡ Community ownership does not guarantee owners are
always available and responsive
➡ Not always clear who owns decisions or when decisions
have been made
➡ Easy to blame lack of engagement / community support for
bad decisions or work products
➡ Control and support responsibilities need to be managed
explicitly
➡ Developers get the 3am call
@jimjag

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Maintaining Control
➡ Communities are harder to direct and focus than individuals
➡ Merit can be invaluable here
➡ Company value needs to drive community, not vice-versa
➡ Roadmap needs to be explicit and direct
➡ Timelines, feature sets, quality, packaging and deployment
objectives have to be explicit
➡ accepted as largely “external”
@jimjag

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Maintaining Business Focus
➡ Community interest must align with company interest
➡ Business leaders have to be welcome and engaged in
community
➡ Merit is not just technical and has to be linked to business
results
➡ Projects need to deliver value – “show value early, show
value often”
➡ Inner Sourcing should not be used as a means to invest in
projects that have weak or no business case
@jimjag

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Final Thoughts
➡ Community is not the same as team
➡ self organizing
➡ self identifying
➡ Contribution is work
➡ Community requires investment
➡ Transparency is not a threat
➡ Collaboration means compromise
➡ Driving results means driving consensus
@jimjag

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Thanks
@jimjag
Twitter: @jimjag
Emails:
jim@jaguNET.com
jim@apache.org
jim.jagielski@capitalone.com
http://www.slideshare.net/jimjag/