Personal Information
Organización/Lugar de trabajo
Greater Chicago Area United States
Ocupación
Director of Digital Strategy and UX
Sector
Technology / Software / Internet
Sitio web
http://gohealthinsurance.com
Acerca de
Working to make health insurance easier to understand, buy, and use for America's uninsured. Defining digital customer experience strategy across web, mobile, call center, and marketing campaigns. Building and motivating a top-flight team of UX researchers, designers, and developers. Created a proof of concept using Lean UX principles to demonstrate a unique approach to insurance plan recommendations (decision support) for shoppers. Championing a consistent and useful cross-channel customer experience (web, mobile, offline, phone, etc.) to all business units. Establishing user-centered design best practices to build a customer-centric product engineering culture.
Etiquetas
ia
health insurance
choice architecture
ux
health
Ver más
Presentaciones
(2)Recomendaciones
(20)Building Enterprise Products in 2021 by Google Product Leader
Product School
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Enterprise Mobile Development Best Practices for 2015
AnyPresence
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Mobile Enterprise Trends 2015 - Emergence Capital
Emergence Capital
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Hace 8 años
Flawless consulting 08292013
John Gillis
•
Hace 10 años
UX & ROI: What to measure and what to expect
cxpartners
•
Hace 12 años
The ROI of User Experience
Effective
•
Hace 12 años
Slides from Growthcon 2014 Lean Analytics masterclass
Lean Analytics
•
Hace 9 años
Storymapping The User Experience
Donna Lichaw
•
Hace 10 años
Lean Analytics for Intrapreneurs (Lean Startup Conf 2013)
Lean Analytics
•
Hace 10 años
User Experience Architecture in a Cross-Channel World
Austin Govella
•
Hace 11 años
UX Research
Billy Choi
•
Hace 10 años
Symplicit - Why UX Matters
Symplicit
•
Hace 13 años
A Guide to User Research (for People Who Don't Like Talking to Other People)
Stephanie Wills
•
Hace 10 años
Conceptual models & Mental Models
Christina Wodtke
•
Hace 10 años
How to Teach UX Design
Christina Wodtke
•
Hace 10 años
Sketchnotes of the Service Experience Conference [October 3-4, 2013 in SF, CA]
Kate Rutter
•
Hace 10 años
UX STRAT 2013: Leah Buley, The Marriage of Corporate & UX Strategy
UX STRAT
•
Hace 10 años
Quick, Useful UI Sketches
Lane Goldstone
•
Hace 10 años
RiseOfVisualContent_MBS
Kirsten Jassies justK
•
Hace 11 años
Personal Information
Organización/Lugar de trabajo
Greater Chicago Area United States
Ocupación
Director of Digital Strategy and UX
Sector
Technology / Software / Internet
Sitio web
http://gohealthinsurance.com
Acerca de
Working to make health insurance easier to understand, buy, and use for America's uninsured. Defining digital customer experience strategy across web, mobile, call center, and marketing campaigns. Building and motivating a top-flight team of UX researchers, designers, and developers. Created a proof of concept using Lean UX principles to demonstrate a unique approach to insurance plan recommendations (decision support) for shoppers. Championing a consistent and useful cross-channel customer experience (web, mobile, offline, phone, etc.) to all business units. Establishing user-centered design best practices to build a customer-centric product engineering culture.
Etiquetas
ia
health insurance
choice architecture
ux
health
Ver más