Telco Experts is a reseller of voice and data services founded in 1996 that fills gaps in carrier support. It offers partner programs including referral, agent, and white label programs. Telco Experts prides itself on project management and customer service, assigning each project a project manager as a single point of contact to oversee installation and provide updates.
3. Who we are Telco Experts delivers voice & data with the highest
level of support guided by a sense of urgency,
Differentiators transparency, and communication. In doing so
Telco Experts provides stakeholders an
Products unmatched return on investment.
Partner Founded in 1996, Telco Experts is a reseller that fills
Programs
the gap in service and support created by carrier
Support consolidation & service outsourcing.
Who we serve:
• Phone System Vendors
• Telecommunications Resellers & Agents
• IT Managed Service Providers & Value Added Resellers
Why do we exist?
• Telco Experts provides a solution to the multiple problems our sales
partners and consultants have with larger, inefficient carriers in customer
service, project management, billing, geography, and scalability.
4. Who we are
Carrier • We are a preferred partner of
multiple telco, cable, and fiber
Differentiators Relationships providers throughout the US.
Products
• Our unique carrier relationships allow
Partner us to provide services in almost any
Programs No Boundaries area, over various access mediums
(EoC, T1, DS3, Fiber).
Support
Redundancy • If you require more than one circuit,
we provide multiple underlying
on 1 Invoice carriers by design on 1 invoice.
Investment in • Without network operating costs, we
focus on customer service, project
Support management, and creative solutions.
5. Who we are
Differentiators
Data Voice Additional
Services Services Services
Products
Partner DSL Business Lines
Programs Video Conferencing
DIA ISDN
Support EOC
PRI
Flexible Billing
Fiber Options
SIP
MPLS
RCF
Point to Point Fiber Buildout
Toll Free
VPN
Cable Conference Calling
Project
Per minute / Bundled Management
Co-location minute packages
6. Who we are
Referral • Hand-off leads to us for a professional
Differentiators sales follow through
Program
Products
• Lucrative commission structure
Partner
Programs Agent • Local pre and post sales support
• Evergreen Agreement
Program • No Revenue Commitment
Support
White • Branded, customizable billing solutions
• Opportunity to add margin to buy rate
Label • Billing and Collection responsibility
Ownership • Share in the profits with our company
7. Who we are Telco Experts takes great pride in our Project
Management and Customer Service teams
Differentiators • Every project is assigned to a PM whose experiences
and proficiencies best match the needs and the goals
Products of our clients
Partner
• Once assigned, your PM will serve as the single point
Program of contact for all of your support needs through the
transition/installation process
Support
• By having a single point of contact, this allows Telco
Experts to provide our clients with a superior level of
service and accountability
Prepare and
Oversee and Monitor work to Provide regular
Coordinate all supply each
coordinate the ensure timelines updates, verbally
internal and customer with
Installation/ and expectations and via e-mail on
external resources documentation on
Transition are met progress
services provided