Explanation for attendees about how ExperienceGuru works and what the benefits of participating are.

2. What’s The
Benefit For
Attendees?

3. ExperienceGuru allows you to
provide real-time feedback at
every touchpoint during the
event
Airport
Shuttle
Hotel
Check-in
Conference
Registration
Opening
Keynote
Lunch
Workshops
Networking
Party

4. The feedback enables the
organizer to measure your
satisfaction throughout the event
in order to provide you with the
best possible experience.

5. It gives you a direct line of
communication to the on-site staff
in case you run into any issues

6. … And gives the organizer the
opportunity to resolve those issues
before it’s too late

7. How Does It
Work?

8. You will receive a text
message from the
organizer after
different experiences
throughout the event

9. The message will contain a link
that you can click to provide
your feedback

10. Feedback is provided
using a simple 3-point
format…
Good, Neutral, or Poor

11. You can also add
comments to explain
why the experience
was good or bad

12. What Are
Some Real Life
Examples ?

13. • Hotel reached out personally to all those who had check-in issues.
• Added more umbrellas to outdoor lunch area
• Added eggs to breakfast menu
• Raised the temperature in meeting rooms
• Resolved countless AV issues
• Connected attendees with session handouts they couldn’t find
• Offered special meals to those who couldn’t find food options that
worked for them
All of the following changes were made on-site during
the ASAE Great Ideas Conference, based on the
feedback collected via ExperienceGuru