How do you create excellent customer service. In this presentation, there are simple pointers to take note of to have excellent customer service

1. How to Give Excellent Customer
Service
Santhanaram Jayaram
Sunday, June 24, 12

2. What do clients want?
Meet their needs & expectations
Solve their immediate problems
Resolve their issues and challenges
Receive value
Proper Customer Service
Remarkable & Memorable Experiences
Sunday, June 24, 12

3. How to create a
remarkable &
memorable
experience ?
Sunday, June 24, 12

4. Address clients concerns quickly
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5. Innovate and strive for improvements
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6. Pay attention to details
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7. Be better than average
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8. Take Ownership
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9. Consistency of service delivery
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10. Smile from the heart
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11. Be a problem solver
i’ll fix it
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12. Analyze when things go right
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13. Create a service culture
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14. Ramitup.com
Sunday, June 24, 12