This session tries to give insights into what the people using, developing and supporting OpenOffice.org want. For this purpose, data from different OpenOffice.org surveys and metrics will be analyzed and presented. One key data source for the presentation will be the ongoing OpenOffice.org user survey which gets completed by about 2000 people every day. In addition, OpenOffice.org developer surveys, external surveys and various OpenOffice.org user and developer metrics will be brought into the picture as well. The session will try to provide answers to questions like “What functionality do different OpenOffice.org users need?”, “How do people want to contribute to OpenOffice.org?”, “What motivates people to contribute to OpenOffice.org?”, etc.

6. Contributions of survey participants

9. New Patch Metrics: Initial Response Time (IRT)

10. New Patch Metrics: Issue Inactivity Time (IIT)

11. Motivations for Participation

12. Motivations - The Good and the Bad

13. Key influencing Factors

14. Influencing Factors - Good/Bad

15. OpenOffice.org Developer Survey on development.openoffice.org (ended)

17. More than 2,000 participants per day!!! Longer outage!

18. 80% new survey participants

19. More than 60% new users

20. How People find out about OpenOpenOffice.org

21. OpenOffice.org Distribution/Acquisition

22. Majority is using OpenOffice.org 2.0.x

23. Platform Importance

24. OpenOffice.org Users by Country (Top 15)

25. Importance of Languages (Top 15)

26. Primary Use of OpenOffice.org

27. Industries / Verticals

28. Company Sizes

29. Switch/Migration Rate

30. Feature Area Importance

31. Opportunities for Complementary Products

32. About 70% of the users are not interested in contributing back to OpenOffice.org – Can we change that?

33. What users want, and what new developers could look at

40. Top Issue Tracker RFE's

41. Top Issue Tracker RFE's