2. An Effective World Class IT Department Skilled engineers Preventive monitoring systems Lifelong Learners Rapid response times 100% system uptime Client focused Full data protection Loaner equipment After-hours support Comprehensive documentation Internal training systems Technical leadership

3. IT options for small business… FULL TIME EMPLOYEE INDEPENDENT “CONSULTANT” MANAGED SERVICES COMPANY

4. Comparison Predictability Knowledge Cost Effective Availability Proactive

5. Our Unique Process 1 2 NETWORK AUDIT STANDARDIZATION ONGOING MAINTENANCE & SUPPORT 3

6. 1 Point Network Audit COMPLETE DOCUMENTATION RECOMMENDATION REPORT PC/LAPTOP AND SERVER MATRIX FIXED PRICE NETWORK ESTIMATES 1-3 YEAR TECHNOLOGY ROADMAP

7. 2 Point Standardization STANDARDIZATION OF TECHNOLOGY FORMAL PROPOSALS ONE OR MULTIPLE NETWORK PROJECTS

8. 3Points Standards

9. 3 Point Maintenance 24x7x365 NETWORK MONITORING REGULARLY SCHEDULED ON-SITE VISITS YEARLY TECHNOLOGY AUDIT & REVIEW REMOTE HELP DESK SUPPORT AFTER-HOURS SUPPORT

12. Accurate, up-to-date, asset tracking for insurance purposes

14. Service Response Times HELP DESK RESPONSE TIMES Emergency = within 2 business hours Urgent = within 6 business hours Standard = within 12 business hours ON-SITE RESPONSE TIMES Emergency = within 4 business hours Urgent = within 1 business day Standard = within 2 business days

15. Service Response Times (continued) EQUIPMENT ORDERING RESPONSE TIMES Quotes = within 1 business day Orders = within 1 business day from time of quote approval AFTER-HOURS RESPONSE TIMES Within 60 Minutes from time that phone call was received

16. Our Mission We help small business thrive in today’s fast-paced and competitive world by delivering technology solutions that drives their success.

17. Our Core Values CUSTOMER DRIVEN ETHICAL LIFE-LONG LEARNER ACCOUNTABLE RECOGNITION WORK-LIFE BALANCE

19. To consistently be one-step ahead of our competition

20. To build life-long friendships with our clients and our people

21. To always be focusing on our peoples strengths

22. To be viewed by small business as the recognized leader in technology solutions

24. The Outsourced IT Department for Small Businesses… …for less than the cost of a single employee