The document discusses organizational diagnosis and interventions to improve organizational performance. It covers assessing an organization's culture, leadership, structure, processes, workforce and customers. It then proposes interventions like incorporating employees into problem solving, changing leadership mindsets, and instilling new behaviors. An action plan is outlined covering strategy, structure, processes, and developing people through improved communication, training, motivation and managing stress and conflict. The goal is to create a learning organization that values people and loosens control to foster innovation.

1. TO MAKE THINGS HAPPEN AN OD INTERVENTION

3. WHY? BECAUSE PEOPLE CAN MAKE OR BREAK AN ORGANISATION... ...EMPLOYEES WITH PASSION WILL TIDE THEIR ORGANISATION THROUGH BAD TIMES…..

4. ORGANISATIONAL DIAGNOSIS PERSPECTIVES

5. CULTURE

16. ACTION PLAN A RECIPE FOR CHANGE

35. THE ENVIRONMENT SHOULD GIVE THE MESSAGE THAT IT IS A “FUN” PLACE TO WORK THE SMILE SHOULD BE ALWAYS THERE ON THE FACE - THE CHESSIRE CAT SYNDROME