Texas Christian University saw an increase in faculty adopting classroom technologies without an increase in staff support. To address this, they created a help ticket database to identify common issues. They then produced instructional videos using Camtasia to demonstrate solutions. A pilot video on logging into the learning management system led to a 59% decrease in help tickets. They have since created over 100 faculty tutorial videos and are moving towards fully online training and certification programs to support faculty technology use.

1. A Simple Solution: Tracking, Troubleshooting and Resolving Faculty Training Need Texas Christian University Kerrie Conover Romana Hughes

2. History Technology was placed in 179 classrooms Major adoption of Learning Management System No staff increase or budget increase to support classroom technology Major growth in faculty adopting multiple types of technology in their classrooms

3. The Problem….. 800 Faculty/Adjunct 8600 Students Increase in Help tickets More troubleshooting Teaching Excellence staff of 4

4. What we support LMS – Pearson LearningStudio Clickers: iClicker and eInstruction Soft Chalk Turnitin Learning Outcomes Manager Online Self Assessment Tool Pedagogy focus training Assessment

5. eLearning Growthas of June 5, 2010

6. Solution Create help ticket database Run reports from database identifying most asked questions Market solutions on the web using text and video Purchase Camtasia software to build one video with closed caption Pilot one video on How to Log in to LMS Review results

7. First Video – How to Log In http://www.elearning.tcu.edu/resources/howtologinvideo/howtologinvideo.asp

8. eLearning Pilot Results After these two video tutorials showed a 59% decrease in helpdesk tickets

9. Faculty Videos 100+ faculty how-to videos created for LMS

10. Faculty Videos

11. Student Videos

12. Redesign of Website

17. Multimedia is our Future Move towards fully online training for all faculty Create certification program for the new faculty More faculty interest in using multimedia as course content

18. Contact Kerrie Conover k.l.conover@tcu.edu Romana Hughes r.hughes@tcu.edu TCU eLearning Website: http://www.elearning.tcu.edu Presentation on SlideShare: http://tinyurl.com/aace2010