1. Core Competencies

2.  Motivate and inspire team members
 Coach, counsel and advise managers and
employees on performance and discipline
issues
 Assess performance and develop staff
 Clear roadblocks and run interference for
team members
 Diagnose problems/needs - problem solver
and decision maker
 Transition management/change agent

3.  Clearly communicate vision, mission, goals and
expectations
 Facilitate focus groups, conflict resolution
meetings, training sessions
 Design, deliver & monitor on boarding program
 Interview/investigate employee complaints,
issues, charges
 Negotiate salary offers, settlement of claims,
vendor fees
 Present new programs and ideas
 Write and develop policies, procedures,
processes, job descriptions, position statements

4.  Collaborate with stakeholders to align and
integrate HR programs with business objectives
 Organizational change & design
 Increase productivity & reduce inefficiencies by
assessing, recommending and implementing
processes for continuous improvement
 Alignment of individual performance objectives &
measures against corporate goals
 Build employment brand/culture design

5.  Customer service/customer satisfaction focus
 Sense of urgency
 Directly handle complaints
 Work to understand employees’ and
managers’ needs
 Employee morale and retention monitoring

6.  FMLA, ADA, Title VII, ADEA, FLSA, HIPAA, COBRA, WARN,
IRCA, AAP; H1B, TN, L1 visas.
 Compensation studies and program administration.
 Trend and metric analysis
 ADP (HRB, EV3), Taleo, BrassRing, NowHire
 Project Management
 Process Improvement
 Multi-site locations
 Start-up operations
 Mergers & Acquisitions
 Union Avoidance
 SWOT Analysis
 HR Audits