IBM SmartCloud Connections Overview - Q2 2014

© 2013 IBM Corporation
#IBMConnections
IBM SmartCloud Connections Overview
Q2 2014
Luis Benitez
Sr. Product Manager - IBM Connections & IBM SmartCloud Connections
@lbenitez
http://www.lbenitez.com

2
Market
Success
Resources &
Information
Agenda
Customer
Success
IBM SmartCloud
Connections
Overview

3
Businesses Invest In These Areas To
Maximize ROI
IBM Patterns in Achieving Social Business Success: https://www14.software.ibm.com/webapp/iwm/web/signup.do?source=swg-US_Lotus_WebMerch&S_PKG=ov14017
Harness Social Business to Drive Results: http://www.ibm.com/social-business/us/en/assets/IBM_Patterns_Infographic_04.17.14.pdf

4
For example, to hire the right talent...

5
Empower others to work with the right
talent

6
And inspire your talent to innovate

The IBM Platform for Social Business
Enabling “systems of engagement” solutions

8
Make No Excuses – Get Business Done!
IBM is in the leaders
quadrant for 5 years in
a row in Gartner Magic
Quadrant for Social
Software in the
Workplace
Leader in 3 Waves!
Forrester Wave File,
Sync and Share,
Enterprise Social
Platform and Cloud
Strategies for Online
Collaboration Software
Vendors
Leader in Aragon
Research Globe for
Enterprise Social
Software
Worldwide Market
Share Leader for 5
years in a row!
IBM Connections—The Leading Enterprise Social Software
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research
organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
1
Source: Gartner Magic Quadrant for Social Software in the Workplace, September 2013
2
Source: The Forrester Wave™: File Sync and Share, Q3 2013; Cloud Strategies for Online Collaboration Software Vendors, Q3 2012, and Enterprise Social Platforms, Q3 2011, Forrester Research, Inc.
3
Source: http://www-03.ibm.com/press/us/en/pressrelease/43703.wss April 2014.
4
Source: Aragon Research Globe for Enterprise Social Software, September 2012

Dashboard
Focus on what you need to do and work on projects in real time
Designs subject to change without notice
Respond and act directly
from the activity stream
without switching contexts
Respond and act directly
from the activity stream
without switching contexts
Recommendations
based on your social
graph
Recommendations
based on your social
graph
Filters to focus on
what you need
Filters to focus on
what you need

10 © 2014 IBM Corporation
Link previews help you
decide whether to follow
a shared link or not
Link previews help you
decide whether to follow
a shared link or not
Attention Management
Drive attention to what matters and make quicker decisions
Use #hashtags in comments
to raise awareness
of conversations
Use #hashtags in comments
to raise awareness
of conversations Designs subject to change without notice

IBM SmartCloud Connections – People-centric
Q2 2014 Updates

Discover people's contribution
Respond faster to customers and make better decisions
Recent updates view
provides consolidated
access to all contributions
by person
Recent updates view
provides consolidated
access to all contributions
by person

Your Business Network
Connect with others and find experts
Search for expertise
in your contacts
and/or organization
Search for expertise
in your contacts
and/or organization
View and maintain
your profile
View and maintain
your profile
Type-ahead search to
easily filter your
contact list and find
who you are looking for
Type-ahead search to
easily filter your
contact list and find
who you are looking for

Social analytics in context
help you discover projects and
content
Social analytics in context
help you discover projects and
content
Recommendations are based on
your social graph – see why
something is being suggested
Recommendations are based on
your social graph – see why
something is being suggested
Trending topics allow you to
see popular topics your peers,
customers and partners
are discussing
Trending topics allow you to
see popular topics your peers,
customers and partners
are discussing
SocialAnalytics
Discover what and who you should know – put your social graph to work

IBM SmartCloud Connections – Community Features
Q2 2014 Updates

 Help people who have common interests to exchange and share information and ideas easily
 Share files, watch videos via the media gallery, vote on ideas, plan projects, share information with
blogs, wikis, forums, and more in a community
 Expanded Community Overview field to create a compelling welcome page
 Like to increase the visibility and reach of content with social sharing
 A single view to manage community invites
Communities
Increase sales and customer retention
I'm Following view to quickly
access favorite communities
I'm Following view to quickly
access favorite communities

Communities
Easily find and manage invitations
New view to quickly
find community
invites
New view to quickly
find community
invites
Accept/decline
invites directly
from this view
Accept/decline
invites directly
from this view

Communities
Increase sales and customer retention
See what's new and
take action
See what's new and
take action
Group microblogging – your
own private quick discussion
space
Group microblogging – your
own private quick discussion
space

Surveys app lists active
In the community
Surveys app lists active
In the community
Featured survey app displays
a single survey or survey
results
Featured survey app displays
a single survey or survey
results
Polls and Surveys
Discover what and who you should know – put your social graph to work

Create rules to control
Progress towards questions
Create rules to control
Progress towards questions
Pick from 9 question types
and add as many questions
as needed
Pick from 9 question types
and add as many questions
as needed
Edit questions inlineEdit questions inline
Polls and Surveys
Use the survey designer to create powerful polls and surveys without having to code

 Survey events will appear
in activity stream listings
● Community updates
● Homepage views
 Survey events:
● Publish the survey
● Stop the survey
● Publish the survey results
 Participate in the survey
directly from the stream
● Complete active surveys
● View survey results
Interact directly with surveys with 1 click
from the stream
Polls and Surveys
Participate in the survey directly from the stream

Build upon surveys from
other communities and
use as a starting point
Build upon surveys from
other communities and
use as a starting point
Export a survey from a
community to share or
keep for backup
purposes
Export a survey from a
community to share or
keep for backup
purposes
Polls and Surveys
Export and Import surveys

Community Events
Schedule and keep track of team events
iCal link to add to your
personal calendar in IBM Notes
or Microsoft Outlook
iCal link to add to your
personal calendar in IBM Notes
or Microsoft Outlook
Many views supported
(by month, by week, etc)
Many views supported
(by month, by week, etc)
Members can follow, RSVP,
and comment on events
Members can follow, RSVP,
and comment on events

Community Ideation
Harvest and execute ideas faster
Create & vote on
ideas
Create & vote on
ideas
Customize ideation
settings
Customize ideation
settings
Convert ideas into
to-do's and
take action
Convert ideas into
to-do's and
take action
Add Ideation to
your community
Add Ideation to
your community

Community Ideation
Harvest and execute ideas faster Manage ideas in a
spreadsheet
or other product
Manage ideas in a
spreadsheet
or other product
Focus participants on
voting on open ideas
Focus participants on
voting on open ideas
 Browse new ideas
with the “open
ideas” view and set
that view as your
default
 Merge duplicates to
streamline voting
 Lock comments and
votes on graduated
ideas
 Export ideas to CSV
files for further
review

Crowdsource ideas on
different topics within
the same community
Crowdsource ideas on
different topics within
the same community
Organize ideas and focus crowdsourcing efforts by topics

Blogs
Generate new product and
services faster
Threaded commentsThreaded comments
Ability to edit commentsAbility to edit comments

Mentions in blogs and
ideation keeps the
conversation going and
drives engagement
Mentions in blogs and
ideation keeps the
conversation going and
drives engagement
Drive the conversation
@-mentions in the ideation in blogs help increase participation

Pick one or more folders to
highlight in the community
overview
Pick one or more folders to
highlight in the community
overview
Create and use folders to
organize content in the community
Create and use folders to
organize content in the community
Organize files within communities to work on what you need – now

Community Forums
Reduce support costs with customer self-help
 Start discussions and
exchange thoughts
 Brainstorm and collect
feedback on new product
ideas or concepts
 Host public or private
discussions within a
forum
 Mark threads as
“questions” and highlight
answers that are “correct”
- will help members know
the right information and
the experts!
 Foster a question and
answer dialogue
electronically

Forums
Reduce support costs with
customer self-help
Identify and act on
“Open Questions” to foster
community collaboration and
engagement
Identify and act on
“Open Questions” to foster
community collaboration and
engagement

Community Forums
Enable self-support and encourage
discussions
Like a forum topic
to share it with
your followers.
Like a forum topic
to share it with
your followers.
Sort to view most
“liked” topics in a
Forum or across
forums.
Sort to view most
“liked” topics in a
Forum or across
forums.

33 © 2014 IBM Corporation Designs subject to change without notice
Keep the conversation going
Sort by date makes it easy to determine new content added recently
Sort topic responses by date
to quickly find new content
that's been added
Sort topic responses by date
to quickly find new content
that's been added

Quickly add images
Upload images directly from your device and visually express your point
Upload and embed images
to forums in one step
Upload and embed images
to forums in one step

 An easy way to post, share, and
comment on content
 A place for you and your teams can
collaboratively edit content
– Create wiki pages; enter and edit content
using a rich text editor, adding HTML, or
editing in wiki markup
– Compare wiki page versions
– Subscribe to wiki pages to be notified of
changes
– Organize pages hierarchically
– Recommend, tag, and comment on pages
– Subscribe to wiki pages to be notified of
changes
– Control and assign read access, write
access, or manager access privileges
Wikis
Improve efficiency across your
organization
Macro to automatically generate
table of contents for the page
Macro to automatically generate
table of contents for the page

 Copy / paste
embedded code
from other sites
directly into the
rich text editor
(e.g. YouTube,
SlideShare, etc).
 Table column
widths are easily
adjustable during
table creation and
can be resized by
dragging
 Insert multiple
columns / rows at
the same time
 Support for page
anchors
 Recycle bin for
pages
 Copy / paste a
row in a table,
preserving row
structure
Community Wikis
Improve efficiency across your organization

Social Bridging
Bring external content in to support
collaboration between partners, suppliers,
customers
Bring multiple communities
together (cloud or on premises)
to monitor and act on them
from a single place and
support hybrid deployments
Bring multiple communities
together (cloud or on premises)
to monitor and act on them
from a single place and
support hybrid deployments
Capture relevant content
from external websites and
bring internal for fast action
and collaboration
Capture relevant content
from external websites and
bring internal for fast action
and collaboration
Get the bookmarklet from
Downloads page
Get the bookmarklet from
Downloads page

Social Bridging
Act on information on other sites
Add comments to your
posting
Add comments to your
posting
Select from your
communities and forums
Select from your
communities and forums
External content captured in
the dialog
External content captured in
the dialog
Pin to keep the raise
visibility of topic
Pin to keep the raise
visibility of topic

Social Bridging
Monitor and participate in external communities
to support hybrid deployments
Monitor external communities
via activity stream
Monitor external communities
via activity stream
Participate in external communities
via the embedded experience
Participate in external communities
via the embedded experience
Communities can be in cloud or
on premises to support hybrid
deployments
Communities can be in cloud or
on premises to support hybrid
deployments
Simple to connect communities
across on premises and cloud –
no technical skills required!

Create a compelling landing
page for your community and
pick your own landing page!
Create a compelling landing
page for your community and
pick your own landing page!
Community Landing Page
Create and define the landing page to drive members to the content you want to feature

41 © 2014 IBM Corporation Designs subject to change without notice
Community Recovery
Recover communities and content that were accidentally deleted
Recover communities that were
accidentally deleted
Recover communities that were
accidentally deleted

IBM SmartCloud Connections – Files Features
Q2 2014 Updates

 Easily share documents, spreadsheets,
presentations, and other content without
sending large attachments through e-mail
 Tag files so that they're easy to find; add
recommendations and comments
 Share files with selected individuals, groups
and communities, or make them “public” for
everyone to find
 View sharing properties, such as “who has
shared” a file and with whom, people who
have downloaded files
 Manage versions and allow others to upload
new versions
 Search for text in the title or body of the file
 Organize files in public or private folders
 Quickly preview files without downloading
the content
Files
Spend less time searching for
information

Thumbnail view of files helps
find the content you need faster
Thumbnail view of files helps
find the content you need faster
File Thumbnails
Find the content you need faster – focus on collaboration, not searching
Hover over a file to preview
and view more details
Hover over a file to preview
and view more details

Quickly navigate through file
previews in context
Quickly navigate through file
previews in context
File Previews In Context
Review the content shared with you in one place Designs subject to change without notice

Mark files that you want to
access offline via a desktop
plug-in
Mark files that you want to
access offline via a desktop
plug-in
File Sync
Add files to be sync'ed to your desktop so you can work with those files offline
Interested customers: Email luis_benitez@us.ibm.com to get access

Encrypt files and control
sharing
Encrypt files and control
sharing
Find files by using filtersFind files by using filters
Sort by # of likes, comments,
downloads and more
Sort by # of likes, comments,
downloads and more
Access files and folders
open to the organization
Access files and folders
open to the organization
Files
Spend less time searching for information

Files
Share files with users “inside” AND “outside” the organization
Message tells users
that this file can
be shared outside
of the organization
Message tells users
that this file can
be shared outside
of the organization

IBM SmartCloud Connections –Activities Features
Q2 2014 Updates

 Gather the e-mails, instant
messaging chats, documents,
messages, and other information
that you and your team need to
accomplish a project
 Assign To Do's to specific project
members
 Create Activity Templates to capture
and reuse best practices
 Easily add or link to files in an
Activity
 Define custom fields as link to file or
folder
 Convert entries into To Do's
Activities
Complete projects on time and meet goals

IBM SmartCloud Connections – Common Features
Q2 2014 Updates

Global Search
Discover and re-use intellectual capital
Global search on the
dashboard gives the user a
consistent way to find and
discover content and people
Global search on the
dashboard gives the user a
consistent way to find and
discover content and people
Search returns content from
all Connections applications
Search returns content from
all Connections applications
Use filters to narrow down
and find the specific content
you need
Use filters to narrow down
and find the specific content
you need
Results are ranked using
social information such as
# of likes, and tags
Results are ranked using
social information such as
# of likes, and tags
Find content and experts
in one step!
Find content and experts
in one step!

Enhanced Editing
Link to Files to drive attention
Pick from personal Files,
community Files,
Community Libraries
or upload a new one
Pick from personal Files,
community Files,
Community Libraries
or upload a new one

Spell check as you type
Requires modern browsers such as Safari, Chrome, Firefox, or IE10 or later
Misspelled words are
highlighted. Right-click
shows possible corrections
Misspelled words are
highlighted. Right-click
shows possible corrections

Email Digests
Subscribe and stay up to date with what's happening at work
Follow people, content,
communities, and tags
Follow people, content,
communities, and tags
Central preferences for how
to get notified about
different types of content
Central preferences for how
to get notified about
different types of content

IBM SmartCloud Connections
Social Everywhere – Mobile Devices and Desktops
Q2 2014 Updates

Mobile
Anytime anywhere comprehensive
mobile ACCESS
 Provides foundation to support
your Bring-your-own-device
(BYOD) strategy
 Native device capabilities
● Camera
● Device contacts
● Open In/Share with the application
● Offline Access
● QR Codes
 Support for multiple accounts
(cloud & on-premises)
 Start the mobile app from a
browser or another mobile app
on the device

Personalized experience
with 1 tap access
to the content
that matters to you
Personalized experience
with 1 tap access
to the content
that matters to you
Mark content or
communities as Favorite
for 1 tap access
Mark content or
communities as Favorite
for 1 tap access
Mobile
Focus on what's important – get what you need
Re-order the navigation
any way you want –
eliminate what you don't need
Re-order the navigation
any way you want –
eliminate what you don't need
View and manage
Community Events
View and manage
Community Events

History view gives you 1 tap
access to your recently visited
content that matters to you
History view gives you 1 tap
access to your recently visited
content that matters to you
Mobile
Focus on what's important – get what you need

Like and commentLike and comment
Mobile
Flip through blogs and ideation and stay up to date with the latest content
Access to Blogs and swipe to
determine on what to focus
Access to Blogs and swipe to
determine on what to focus

 Unlock creativity everywhere
with flexible and security-rich
mobile apps
 Enable mobile access while
on the go to information and
data all stored in their
Communities
 Allows users to maintain their
Community from their mobile
device with membership
management and access to
content such as files, folders,
forums and more
 Access content even while
offline
Mobile
mobile ACCESS

IBM Docs
Improve productivity with teams by “co-authoring” content
 IBM Docs are web-
based editors for
creating and
sharing
documents,
spreadsheets and
presentations
 Real-time co-
editing is available
both within the
browser
experience as well
as the iPad
 IBM Docs is
available as an
“add-on” to IBM
SmartCloud
Connections
 Demo:
http://www.youtube.com/watch?v=EYpPBPI083Q

 Keep up to date with your
network with Status Updates
 File preview and real-time co-
editing of documents
(supported on the iPad)
 Automated file sync eliminates
the stress of having to
download the latest version
Mobile
mobile ACCESS
Differential sync is automatic
to save bandwidth and time
Differential sync is automatic
to save bandwidth and time

 Access to Community
features such as:
● Media Gallery
 Take pictures and videos
in the field and
collaborate with those
back in the office
 Take snapshots of a
whiteboard and share
back meeting notes
Mobile
mobile ACCESS
Browse through media quickly
and upload using device
camera
Browse through media quickly
and upload using device
camera

 Access to Community
features such as:
● Wikis
 Review documents
while on the go to
verify processes and
procedures
 Get access to how-
to's and solutions
Mobile
mobile ACCESS
View wiki pages and get
access to documentation
anytime, anywhere
View wiki pages and get
access to documentation
anytime, anywhere

 Update your status
and get answers to
your questions on the
go
 Share your location
and discover others
near you
 Choose whether to
make your update
public or private
 Increases productivity
of mobile users
Mobile
mobile ACCESS
Get answers to your
questions on the go
Get answers to your
questions on the go

Mobile Notifications
Get notified of items that require your attention directly on your mobile device
Push notifications for
@mentions, notifications,
and “Action Required”
Push notifications for
@mentions, notifications,
and “Action Required”

Email Redirection
Jump to native app directly from email notifications
Jump from email
notifications
straight into
native mobile app
“Open in mobile” to view and
interact with content via
native app
“Open in mobile” to view and
interact with content via
native app
Jasmine Haj
Gardner Raynes
@Samantha Daryn
@Gardner Raynes
Samantha Daryn

 Access personal files, shared files, and community files directly from the Windows Explorer file
system view
 Perform most “social” operations directly from Windows Explorer
IBM Connections Desktop Plug-ins
Easily access and share your files

 Ability edit documents and publish
them back to IBM SmartCloud
Connections directly from Windows
Explorer
 Ability to add any file in the file system
in Windows Explorer directly to IBM
SmartCloud Connections:
● Files
● Activities
● Communities
● Community Wikis
 Plug-in can be downloaded from
http://ibm.biz/BdxFWF
Bring social to the end user

 Ability to save Microsoft Word, PowerPoint and Excel documents from the IBM Connections ribbon
interface in Microsoft Office
 Ability to insert a Connections profile or bookmark into any Office document from the ribbon
Social embedded in productivity apps

 Ability to save Microsoft Word, PowerPoint and Excel documents from the BackStage interface in
Microsoft Office
Publish directly from Microsoft Office

 Key Benefits
● Share information easily and securely with strong SSL encryption
● Single Sign On (SAML) supported
● Enterprise-ready integrated apps: Activities, Files, People, Communities, more...
● 5GB file quota per user with file sync (more available for purchase)
● 5GB file quota per community
● Unlimited Guest invitations at no-cost
● Mobile app on iPhone, iPad, Android phone and tablet
 IBM SmartCloud Differentiators
● No mining of customer data for advertising or other purposes
● Integrates with on-premises and cloud based applications
● Built on Web 2.0 based social networking model for effective collaboration
● Real-time IM collaboration (intra/extranet)
● Integrated collaboration tools
 More information: http://ibmcloud.com/social
Social Collaboration as a service – designed for intranet and
extranet usage

75
75Start your trial today at: http://www.ibmcloud.com/social
Trial Users
Guests:
• By invitation only by a
subscriber
• No charge to invite guests
• Restricted access to only
content that has been
shared with them in the
access control
• Limited to 25MB file quota
storage per guest
Trial Users:
• 60-day trial
• Up to 25 people in
your company
• No guest invitations
Subscribers
Become Invite
Subscriptions:
• Fixed term,
subscription service
• Intranet / Extranet
Collaboration
• 5GB default file
storage quota per
user
• SSL encrypted
Guests
IBM SmartCloud User Types
Start your trial today and bring others for complete collaboration
experience

IBM Social Landing Page http://ibm.com/social
Start a trial or buy now http://ibmcloud.com/social
Information on the adoption of IBM social software http://www.ibm.com/blogs/socialbusiness
Developers http://ibmdw.net/social
File Sync Demo http://www.youtube.com/watch?v=JRFswhpqsg8
Book: Doing Business with IBM Connections http://bit.ly/DoBusinessConnections
Resources and Information

Social Business
transformation delivers
real business value
Start your social business journey now!
ibmcloud.com/social
Social Business is not an
option – it's a mandate!
Becoming a Social
Business is easy with
IBM SmartCloud
Connections

© IBM Corporation 2013. All Rights Reserved.
The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication,
it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice.
IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have
the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.
References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced
in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any
way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other
results.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
All references to Greenwell refer to a fictitious company and are used for illustration purposes only.
Legal disclaimer

IBM SmartCloud Connections Overview - Q2 2014

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