2. Easy to find Both hotels are really easy to find. The 2 websites links appear first on the search engine Google when tiping in the names of the hotels. Hotel Gabriel is easier to find than Hotel Ares as a map also appears on Google, with the location of the hotel.
3. Easy to use Hotel Ares Hotel Ares’ website is easy to use as all the different pages of the hotel are accessible through the banner on top of the website. You can easily choose to which page you want to access.
4. Easy to use Hotel Gabriel Hotel Gabriel is also very easy to use, even easier as the icons are bigger to be better seen. Same as for Hotel Ares, the icons will bring the customer directly to the valuable information he/she is looking for.
5. Engagement Hotel Ares No real sign of engagement on the main page of this website. The video and virtual tour are forms of passive engagement.
6. Engagement Hotel Ares The customer can click on the icon Guestbook, and write a review. This is a form of engagement for the customer.
7. Engagement Hotel Gabriel No real sign of engagement on the main page of this website. The video and virtual tour are forms of passive engagement.
8. Easy to book Hotel Ares Booking engine used: Availpro The booking engine button is placed on the banner on top of the main page. Hotel is easy to book. When checking availability on a given date, there were no descriptions of the room categories associated to the different rates proposed.
9. Easy to book Hotel Gabriel Booking engine used: Availpro The booking engine button is placed on the banner on top of the main page. Hotel is easy to book. When checking availability on a given date, there were no descriptions of the room categories associated to the different rates proposed.
10. Easy to share Hotel Ares is accessible and can be shared via the social network Facebook. When clicking on the widget, the customer arrives directly on the Facebook page of the hotel. Appart from Facebook, Hotel Ares is not very active on sharing its website with customers. Hotel Gabriel has no link to any social network. The hotel website cannot be shared at all.
