7. Key performance indicators
Depth of interactions
Share of brand
Key category phrases (buckets)
New key search phrases
Traffic by media mix
Digital reach
Opt in audience
WHAT?WHAT?
8. Nurturing the sales funnel
Understanding the stages and
influences involved in the
buying process and targeting
each contributing factor
Targeting the right people with
the right message at the right
time
Adapting to an opinion based
buying process by educating
and informing instead of
pushing products
Facilitating two way
communication to increase
relevance, reputation and
reach
Creating advocates to
strengthen core messaging
9. Measuring the sales funnel
Research:
Share of brand
New key search phrases
Digital reach
Opt in audience
Planning:
Depth of interactions
Share of brand
Traffic by media mix
Testimonials:
Depth of interactions
Share of brand
Digital reach
Lead capture/sales?
27. Clarify your objectives and key performance indicators
Present the numbers
Write an analysis and add context to the numbers
Highlight the changes from previous reports
Include recommendations
Include anecdotal feedback
Ask for internal feedback
Writing your report
28. FREE TOOLS
Website Audit
http://delicious.com/mab397/websiteaudit
Social Audit
http://delicious.com/mab397/socialaudit
Platform Search
http://delicious.com/mab397/platformsearch
Search Audit
http://delicious.com/mab397/searchaudit
Alerts
http://delicious.com/mab397/alerts
“Subscription tools can be
expensive to run on your own.
Use an agency to benefit from
multiple user discounts”
29.
30. Mandi Bateson | Digital Director | @mab397
e: mbateson@hillandknowlton.com.au
b: http://mab397.wordpress.com
t: 02 9286 1277
Notas del editor
Scott Beale / Laughing Squid
It’s great if you can tell people about your brand but it’s even better if you can get other people to tell others about your brand
FB users share an average of 12 pieces of content per week