ManageEngine Webinar by Arvind, ITIL Consultant on ITIL Change Management Best Practices

1. The Art of Change Arvind PITIL Consultant

2. Agenda Purpose of change Management Impacts of No/Improper change implementation ABC’s of change management Process & Execution

3. What is change Management The process responsible for controlling the lifecycle of strategic & operational changes in an IT environment. Schedule Change Planned Outage Virus scanner update Upgrade

4. Goal of Change Management Ensure Standard methods & procedures Efficient & prompt Handling Minimizing Impact Guarantee Low risk

5. What is really happening w/o Change Mgmt Half Baked Maverick One man show

6. Popular Goof-ups Are You A Victim?

7. Do I need change mgmt for everything Group all your critical business services Any minor changes related to those vital services should go through Change approval process Rest of the changes which are relatively common & follows an established procedure can be pre approved change.

8. Throw light with Change mgmt

9. Accountability & Responsibility Get clear visibility. Know the right facts. Account all your stake holders respectively.

10. CMDB & Change mgmt go hand in hand Know about your unauthorized changes Get the dependency information while planning a change Keep your CMDB up to date with change management.

11. Change Management Facts

12. ABC’s of Change Management Change Types

13. ABC’s of Change Management

14. Assessing a proposed change Risk Vs Benefit

15. The Process

16. Planning & Documenting

17. Approvals Change Advisory board Choose CAB members relevant to the stake holders need. The CAB recommendation helps the change manager to take a decision on the change Approval.

18. Role of Change Manager

20. Breaking down the change into sub-tasks

21. Packaging and deployingExecution matters

22. Post Implementation Reviews Feedback helps to improve in future & learn from past experiences.

23. ITSM Tools

24. Summary It is not about implementing ITIL, it is about doing things right with change management. Classifying Changes for critical business services. Change Management is a necesity , so implement it now.

25. Upcoming Webinar in this series Understanding ITIL CMDB By Nandinikrishnan On 21st July at 2 pm EDT. Don’t Miss it.