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Social
Media 101
What is
           social
           media?
Social Media 101
Any  highly scalable and
a c c e s s i b l e
communications technology
or technique that enables any

individual to influence
groups of other individuals easily.


  Social Media 101
Simple technologies
that enable people to
communicate with
groups of other
people.

 Social Media 101
Enable
influence
Social Media 101
Social Media 101
Inbound Marketing




Social Media 101
Social Media 101
Technology <
                   Ability to
                   influence and
                   be influenced


Social Media 101
It’s not going away.




 Social Media 101
It’s not going away.




 Social Media 101
Everyone is a publisher.




Illustration: Rosaura Ochoa


Social Media 101
Publish
Everything you have, anywhere you can.




   Social Media 101
Share
Anyone can promote anything to everyone.




    Social Media 101
Network
Anyone can connect with everyone from anywhere.




     Social Media 101
Everyone can publish anything for anyone.




   Social Media 101
The average consumer




90
                   mentions specific brands over

                   times
                   per week
                   in conversations with
                   family, friends and co-workers.

odm group, 2011




Social Media 101
There’s room
for everyone.

Social Media 101
Interesting
  Relevant
  Valuable
Social Media 101
Content
               Information
               Knowledge
               Resources

Social Media 101
Context
  Recommendations
      Answers

Social Media 101
Relationships
          Direct contact


Social Media 101
Planning Is
Everything
Social Media 101
Establish voice, message,
platforms

Content production based on
marketing goals and initiatives

Establish metrics

  Social Media 101
Monitoring
   and
Moderation
Social Media 101
Influence and be influenced by
customers

Thoughtfully address comments,
compliments and criticisms

Respond in a timely fashion

Know when to say when

Social Media 101
Crisis
Communications
 and Reputation
  Management
Social Media 101
Respond, delete
  or ignore?
Stay true to values and mission


Social Media 101
Social Media 101
Measurement

Social Media 101
Online media is infinitely
measurable

Metrics optimize campaigns

Choose how success is
defined

 Social Media 101
Blog visitors & comments
Inbound links
Facebook fans & activity
Video views
Program registrations

 Social Media 101
Social = SEO
               Bing uses Facebook Likes as a
               ranking signal for logged in users

               Google says it is working on
               using +1 as a ranking signal

               Tweets help Google index
               content faster

Social Media 101
Proper name search
Keyword search
Direct links
Facebook likes
Freshness
Social Media 101
Social Media 101
Social Media 101
Traffic

               Leads
Social Media 101
What We
   Are Doing
Social Media 101
Corporate Blog




Social Media 101
YouTube Channel




Social Media 101
Facebook Page




Social Media 101
Twitter Profile




Social Media 101
Google+ Page




Social Media 101
Yammer




Social Media 101
Thank you.
                                 Matt Chandler
                       Digital Content Manager
                   matthew.chandler@irco.com
                                @mattchandl3r



Social Media 101

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Social Media 101

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