Wondering if you’re experiencing burnout? Looking for ways to prevent and address physician burnout in your staff? This webinar is for you. Physician burnout rates are at an all-time high. Over 40% of physicians currently report burnout and the overwhelming majority will likely experience burnout at some point in their careers. In today’s ever-changing healthcare field, this probably doesn’t come as a surprise to many. But how we help address this growing crisis among our medical staff? We created this presentation in partnership with Doug Gray, a leadership consultant and physician burnout expert. Doug is founder of Action-Learning, a leadership consulting group that specializes in providing confidential coaching and consulting on physician burnout. In addition to working with hundreds of executive leaders in the Healthcare, Energy, Manufacturing, IT, Construction and Financial industries, Action-Learning has helped many doctors in the healthcare field overcome their burnout. Lean to identify burnout in yourself and others, and take the necessary steps to reduce your stress and get back to a better provider experience. This presentation was included in an eVisit webinar. Request a recording here: http://try.evisit.com/webinar-how-to-address-physician-burnout/

1. Doug Gray, CEO/ Founder, Action Learning
Teresa Iafolla, eVisit
How to Address Physician Burnout
July 2015

2. Who We Are
Teresa Iafolla
Director of Content Marketing, eVisit
tiafolla@evisit.com
Doug Gray, PCC
CEO & Founder, Action Learning
doug@action-learning.com
Host
Speaker
@eVisitapp
#evisitwebinar

3. Your Presenter
Doug Gray
CEO/Founder, Action Learning
• Current PhD candidate in Organizational Leadership at the
Chicago School of Professional Psychology.
• Researching modes of leadership (direct or virtual, such as
telemedicine) on physician resilience and burnout.
• Since 1997, as founder and CEO of Action Learning
Associates, Inc, I have worked with hundreds of leaders in
multiple businesses.
• Written two books, taught at several colleges and schools.
Connect www.action-learning.com
doug@action-learning.com

4. How are you feeling?
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5. 4 Steps
To Diagnosing & Treating Burnout
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6. How do you define physician
burnout?
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7. The Burnout – Resiliency Continuum
10 9 8 7 6 5 4 3 2 1
High level Burnout Low level
Low level Resiliency High level
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Resiliency can be defined as “the capacity to adapt successfully in the presence of risk
and adversity. Take a moment to write down where you think you are on a scale of
these two measures.

8. Diagnosis: Maslach Burnout
Inventory (link here)
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Score:
1 (low) – 10 (high)
1. Emotional exhaustion for work
2. De-personalization (loss of empathy when relating with
others)
3. Sense of personal accomplishment (doubt your ability to
be effective)
Total: <5 low level of burnout, 6-10 mid level of
burnout, >11 high level of burnout
Total:

9. Two Key Questions:
1. How do I know if I’m suffering
from burnout ?
2. What are my options for
treatment and care?
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10. Physician Burnout and Gender
11

11. Physician Burnout and Practice Setting
12

12. Physicians with burnout have:
• High rates of job dissatisfaction
• Elevated rates of suicide, missed work time, and
substance abuse
• Declines in empathy and professionalism resulting in
profound negative effects on the doctor-patient
relationship
• Poor patient care and satisfaction ratings
• Statistically increased medical error rates
© www.action-learning.com 2015 13

13. Physicians with resilience have:
• Increased career satisfaction
• Higher personal life satisfaction
• Enhanced performance and efficacy
• Engagement with lifelong learning
• Skills that may be modeled and directly
transferable to patients (e.g., CBT)
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14. 3 Steps in Behavior Change
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15. Treatment & Care: Individual
1. Identify and integrate your values
a. Into daily practices
b. Into your “dream team” (e.g. current and ideal
support teams)
c. Into your billing and operations
d. Debunk the myth of delayed gratification
e. Innovate today
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16. Treatment & Care: Individual
2. Optimize meaning in work
a. Assess and develop flow (e.g. the balance
between effort and results)
b. Choose to focus on ILOC vs. ELOC (internal locus
of control vs. external)
c. Define a shared vision
© www.action-learning.com 2015 17

17. Treatment & Care: Individual
3. Nurture personal wellness
a. Model self-care (e.g. sleep, exercise, regular
medical care, gratitude, learning)
b. Develop mindfulness and stress reduction skills
c. Foster relationships (e.g. friends, family, best
friend at work, colleagues)
d. Adopt religious/spiritual practices
e. Pursue hobbies
© www.action-learning.com 2015 18

18. Treatment & Care: Organizational
1. Promote values
a. Of the profession
b. Of the organization
2. Provide adequate resources
a. Efficiency at work unit level
b. Effectiveness at all levels
c. Outcome-focus at all levels
© www.action-learning.com 2015 19

19. Treatment & Care: Organizational
3. Support autonomy
a. Flexibility, sense of ILOC
b. Mastery
4. Promote work-life integration
a. Healthcare is a calling
b. Financial options
5. Promote meaning in work
© www.action-learning.com 2015 20

20. Resources
• http://www.scribd.com/doc/112770559/Scori
ng-Abbreviated-Burnout-Inventory
• http://sites.dartmouth.edu/geisel-resilience-
curriculum-resources/
• http://www.centileconference.org/
• https://mind-bodyhealth.osu.edu/
© www.action-learning.com 2015 21

21. Next steps:
1. Schedule your 30-minute confidential
consultation here
2. Call 704.995.6647 now for executive
coaching or consulting and
guaranteed results
3. Refer any physician to www.action-
learning.com
© www.action-learning.com 2015 22

22. Questions?
Teresa Iafolla
Director of Content Marketing, eVisit
tiafolla@evisit.com
Doug Gray, PCC
CEO & Founder, Action Learning
doug@action-learning.com
@eVisitapp
#evisitwebinar

23. Doug Gray, Action Learning and Teresa Iafolla, eVisit
Thank You!
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(844) 693-8474
evisit.com/request-a-demo/
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July 2015