3. 3
But.. ethnicity data is not routinely collected,
compared to name, address, age, sex, etc.
Customer and
community
engagement
GROWING NEED TO UNDERSTAND CULTURAL DIVERSITY
SegmentaCon and
targeCng relevant
ethnic groups
Public policies to
tackle ethnic
inequaliCes
?BUT...
4. 4
But.. ethnicity data is not routinely collected,
compared to name, address, age, sex, etc.
Customer and
community
engagement
GROWING NEED TO UNDERSTAND CULTURAL DIVERSITY
SegmentaCon and
targeCng relevant
ethnic groups
Public policies to
tackle ethnic
inequaliCes
?BUT...
10. UNDERSTAND DIVERSITY IN YOUR PRODUCT/SERVICE
Discover new customer insights from your exis'ng data
Preferences of products/services by
cultural group
How cultural groups consume your products/
services or retail locaCons
11. WHY MARKETERS ARE LOVING IT
● Growth by detecCng cultural groups with higher demand
and value
● Marke'ng ROI by segmenCng and targeCng more efficiently
● Client engagement by creaCng empathic communicaCon.
● Be[er products and services by analysing historic data
segmented by culture.
A cost effecCve way to assess big opportuniCes: