Working and Managing Across Generations: From Traditionalist to Generation Y and Beyond… Outcomes- This session engages participants to: Explore generational differences and their assumptions to the access of information in order to effectively manage tasks, teams and people. Determine how different generations view teamwork. Develop and hone leadership techniques to effectively manage Traditionalists, Baby-Boomers, Gen. X, and Millennials. Develop skills for communicating across generational divides. Explore technology and its application to work and social interactions. Realize that as generations enter and leave the workforce, competency and respect for people are what drives successful organizations, teams and people. Managing and working with generational diversity is a significant dimension of what is needed for success in the workplace today. The challenge is getting people to understand one another by exploring differences in expectations, assumptions and language use; then using this knowledge to increase effectiveness of people, teams and organizations. Bridging the age gap to build respectful working relationships can mean the difference between a work environment that clicks and one that clashes.

1. Working and Managing Across Generations: From Traditionalist to Generation Y and Beyond… www.create-learning.com

2. Skepticism – The view that knowledge in some area is not possible. Skeptics often don’t actually doubt the truth of the belief which they are skeptical about: their central claim is that we don’t have justification for that belief, and thus can’t be said to know it. - The Philosopher Dictionary. Martin (2003) www.create-learning.com

3. www.create-learning.com http://www.grand-illusions.com/opticalillusions/amazing_dots/

4. If you dislike theory, and seek only “Practical action”; That is unfortunate. Anything you do is founded upon a theory of some sort, and eschewing theory merely means that your decisions are being misdirected by some bad theory which you do not know about.- Elliot Jaques; Requisite Organization www.create-learning.com

5. CP + V + SK +Wi + (-T) = CAC http://create-learning.com/blog/manager-training/is-your-leadership-work-matched-to-capability-how-do-you-know - Jaques formula for Role Competence. www.create-learning.com

6. Assumptions? www.create-learning.com

7. The end of the Cold War also led to a world that was not only connected, but hyperconnected. Friedman notes that the global connectivity he focused on in his book The World Is Flat has already grown by leaps and bounds since 2004, when he sat down to write it. "Facebook didn't exist; Twitter was a sound; the cloud was in the sky; 4G was a parking place; LinkedIn was a prison; applications were what you sent to college; and Skype for most people was typo," he says. "All of that changed in just the last six years.“ - Thomas Friedman “That Used To Be Us” http://www.npr.org/2011/09/06/140214150/thomas-friedman-on-how-america-fell-behind www.create-learning.com

8. Generational Differences Authority Information Trust Accountability Pay Your Dues Complexity Multi-Tasking Change Respect Time Work & Life www.create-learning.com

9. Traditionalists Born before 1945 Ages 66 & up www.create-learning.com

10. Baby Boomers Born 1946 - 1964 Ages 65 – 47 www.create-learning.com

11. Generation X (changed the family) Born 1965 - 1980 Ages 46 - 31 www.create-learning.com

12. Generation Y (changed work) Born 1981 – 1995 (app.) Ages 30 - 16 www.create-learning.com

13. Generation Z (9/11 Generation / Digital Natives) Born 1996 – Ages 15 – www.create-learning.com

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17. Leaders must be trustworthy

18. No one really likes change

19. Loyalty depends on context

20. Everyone wants to learn & likes feedback.Jennifer Deal, Retiring the Generation Gap (2006) www.create-learning.com

21. “I have been researching generational differences and continually dig up unicorns and bullshit. Here it is at the core; People want to do good work, no matter how old and when they are born. Determining intelligence (ability to handle complexity of work) + values + skilled knowledge + wisdom + temperament will tell you what the person is currently able to handle as far as work goes. Good managers are good whether they are Gen Y, Traditionalists, etc... Provide broad goals that allow for autonomy of people to do their work, supply the necessary resources to accomplish the work, and measure progress along the way. Systems-Drive-Behavior” www.create-learning.com

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24. Develop skills and knowledge in communicating with team members and managers of different generations.

25. How to effectively share and receive information to these team members and managers.

26. Steps to tap into the creative and innovative ideas that each person has; Developing improved processes and products.

27. Leave the workshop with specific and measurable areas of focus to improve working and leadership capacities within and across generations.

29. Images in order of appearance http://www.napmbuffalo.com/ http://www.flickr.com/photos/mavadam/3514616465/ http://www.flickr.com/photos/yiie/4865201576/ http://www.flickr.com/photos/87913776@N00/5129625865/ http://www.flickr.com/photos/littlefishyjes/2678491735/ http://www.flickr.com/photos/modestchanges/3214638454/ http://www.flickr.com/photos/gsfc/4812251385/ http://www.flickr.com/photos/gavinandrewstewart/93222147/ http://a6.sphotos.ak.fbcdn.net/hphotos-ak-snc4/163413_479288597199_9445547199_5658562_8388607_n.jpg http://www.flickr.com/photos/ergonomic/3363073562/ http://biz.loudoun.gov/Portals/0/BEC%20Information%20Sheet.pdf http://www.flickr.com/photos/davegray/5640777787/sizes/l/in/photostream/ http://www.flickr.com/photos/untitlism/2473042597/ Sources Used http://www.hendersonwoodsllc.com/ “Leadership Styles: Generational Differences,” SHRM, Dec. 2004 Lancaster & Stillman, When Generations Collide, 2002 Hicks & Hicks, Boomers, Xers, and Other Strangers: Understanding the Generational Differences that Divide Us, 1999 Martin & Tulgan, Managing the Generational Mix: From Collision to Collaboration, 2002 Regan, The FutureWork Institute, presentation at Linkage 2007 http://www.brazencareerist.com/ www.create-learning.com