14. Guest: Hi Me: Hi, can I help you? Guest: Can you help me find a book? Me: Sure, do you know the title? Guest: It is titled Warriors Me: the new George RR Martin? Guest: Yes! Me: Let me check Me: I found it, would you like me to reserve it for you? Guest: Yes, pls reserve it for me Guest: How did you find it and how do you put something on reserve? Me: ehhhh – it is difficult to explain via IM