PeopleSoft 9.1 Upgrade for a Leading Education Services Company with more than 80 campuses located across U.S., France, Italy and United Kingdom.

1. Case Study Higher Education
PeopleSoft 9.1 Upgrade for a Leading Education Services Company
Client Overview
The Client is a leading educational services company with more than eighty campuses which are located across U.S., France, Italy and the United Kingdom
offering doctoral, master’s, bachelor’s and associate degrees and diploma and certificate programs. It has more than 13000 employees, 116000 students
and around 450000 alumni.
Business Need
To stay ahead of the competition, the client had decided to overhaul its existing mission critical
systems. After a thorough assessment of its IT environment the client decided Challenges
• To create a platform to leverage enhanced functionality available with 9.1 applications • Delay in release of Multi-Lingual scripts
• To Increase user productivity through improved technology such as partial page by Oracle
refreshes, in page search capabilities, type-ahead search functionality, mouse over pop • Ensuring smooth upgrade without
pages and express input pages. affecting Business-As-Usual process
• To Leverage enhanced workflow technology delivered with the version 9.1 • Application of Bundle and Patches in
the middle of Development cycle
Scope • Lack of proper documents relating to
Implementation of Oracle R12 Apps to integrate the various manufacturing plants and supply existing customizations
chain Modules involved • Frequent scope changes resulting in
• Perform technical upgrade of PeopleSoft Financials v8.8 to PeopleSoft Financials v9.1 delays
and PeopleTools v8.49 to v8.50
• Provide PS ADMIN support for Upgrade Business Benefits
• Perform fit-gap analysis during assessment phase • Increased employee productivity
• Retrofit client’s existing PeopleSoft Financials customization based on Keep / Drop • Significant improvement in decision
Decisions making process
• Provide technical support to client during SIT and UAT Phase. • Reduction in total cost of ownership
Solution
Hexaware choose to put together a strong 18 member team to undertake this complex upgrade.
It used it’s proprietary SPEED methodology which is built on best practices that have been
Technology Environment
distilled from decade old experience in PeopleSoft Upgrades to make sure it brought the TCO • PeopleSoft Finance 9.1
down by significant margin. • People tools 8.50.11
• SQR 8.50
This methodology helped Hexaware to successfully address the challenge of incorporating • Crystal Report 2008 SP1
routine scope changes while ensuring minimum downtime.
Using the SPEED methodology the whole project into manageable phases and thus minimizing
the project risk. The project was divided into the following phases
• Assessment Phase: It included System Study, Compare Report Analysis & Fit/Gap
Analysis
• Upgrade Phase: It included upgrading application to higher version
• Implementation and Test Phase: It included retrofitting online and batch customizations,
preparation of unit test plan and unit testing
• SIT & UAT Phase: It included Test script creation, User training and providing fixes for
defects/gaps
• GO LIVE and Post Production Support Phase: It included Bug fixes/defect fixes post
production
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