The document introduces the Baldrige Criteria, which is a framework that organizations can use to improve performance and achieve long-term success. It provides a systems-based approach for examining management systems, identifying strengths and opportunities for improvement, and aligning resources to achieve strategic goals. Implementing the Criteria can help organizations improve practices and results, communicate best practices, and work towards performance excellence. The document outlines how the Criteria is structured and can be used for self-assessment, comparison, and organizational learning.

1. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Introduction to the
Baldrige Criteria
Baldrige Performance Excellence Program | www.nist.gov/baldrige

2. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
It amazes me that U.S. businesses spend so much
money on “how-to” books and course work to teach
leaders how to build successful organizations.
My recommendation: implement the Baldrige-
based Criteria in your business. No other single
document can help build a long-term successful
organization.
—Jerry Rose, Vice President, Cargill, Inc.

3. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
The Criteria . . .
● Empower your organization to reach your
goals, improve results, and become more
competitive
● Help you assess where your organization is
and where it needs to be
● Give you the tools you need
to examine your management
system

4. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Nationwide
● Help improve organizational practices,
capabilities, and results
● Facilitate communication and sharing of
best practices among organizations
(Baldrige Award)
● Are a tool for understanding and
managing organizational
performance

5. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
The Criteria Are the Basis for . . .
State, local, and industry-based
performance excellence programs
Many of the nearly 100
performance excellence
programs around the globe

6. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
What Are the Criteria?
● A set of expectations or requirements
● A structured approach to performance
improvement
● A framework for a systems view of performance
management

7. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
• Align your resources
• Identify strengths and opportunities for
improvement
• Improve communication, productivity,
and effectiveness
• Achieve your strategic goals
The Criteria Help You . . .

8. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
• Ever-improving value to customers and
stakeholders, which contributes to sustainability
• Improved overall effectiveness and capability
• Organizational learning
• Personal learning
Performance Excellence Is the Goal

9. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Criteria Framework:
A Systems Perspective

10. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Core Values and Concepts

11. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Background and History
● Created in a consensus-building
process with the community
● Reviewed and updated regularly
● Validated

12. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Evolution
The Criteria are continually improved to
● focus on key areas of performance
● best stimulate competitive success
● emphasize and improve linkages
● increase ease of use and broaden the
user base

13. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
The Criteria . . .
• Focus on results
• Are nonprescriptive and adaptable
• Support a systems perspective
• Support goal-based diagnosis

14. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Role of
Core
Competencies

15. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige Scoring System
• Scoring Guidelines
• Importance to the organization
• Two dimensions: Process and results

16. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Category Point Values
1 Leadership 120
2 Strategic Planning 85
3 Customer Focus 85
4 Measurement, Analysis, and
Knowledge Management 90
5 Workforce Focus 85
6 Operations Focus 85
7 Results 450
Total points 1,000

17. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Evaluating Process
Process: Methods used and improved to address
categories 1–6
Evaluation factors
• Approach
• Deployment
• Learning
• Integration

18. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Evaluating Results
Results: Outputs and outcomes in achieving the
requirements in items 7.1–7.5
Evaluation factors
• Levels
• Trends
• Comparisons
• Integration

19. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
• Jump-start change initiatives
• Energize improvement initiatives
• Focus on common goals
• Assess performance against the competition
• Align resources with strategic objectives
What Can the Criteria Do for
Your Organization?

20. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige and Other Performance
Management Systems
• ISO 9001:2008
• Health care accreditation, such as the
Joint Commission
• Education accreditation, such as the North
Central Association of Colleges and Schools
• Basic difference: Excellent performance
versus minimum required performance

21. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige, ISO 9001:2008, and Six Sigma
ISO 9001:2008 and Six Sigma represent a
fraction of the performance management system
in the Baldrige Criteria.
• May compete for the same resources
• Serve different but compatible purposes

22. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
How Is Baldrige Different?
• Offers an overall systems framework
• Focuses on results in all areas
• Focuses on the future—a strategic view
• Includes organizational and personal learning
and knowledge sharing
• Includes corporate governance, ethics, societal
responsibility, and sustainability
• Provides a public service in the national
interest

23. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige and Joint Commission
Similarities
• Focus on continuous improvement
• Are based on a set of core values
• Offer a means for self-assessment

24. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige and Joint Commission
Differences
Joint Commission
• Focuses on patient care
• Establishes minimum
standards for
accreditation
• Considers individual
factors
Baldrige
• Overall organizational
focus, including focus on
patients
• Role-model performance
• Focuses on individual
factors and strategic
challenges and advantages

25. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Start Your Baldrige Journey
• Purchase the Criteria, or
download free Criteria content.
• Contact your state or local
Baldrige-based program.
• Attend a national or regional conference.
• Contact a Baldrige Award recipient.

26. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Start Your Baldrige Journey
• Become a Baldrige examiner, or
attend examiner training.
• Consider the Baldrige Executive Fellows
Program for a senior leader.
• Do a Baldrige self-assessment.
• Apply for a Baldrige-based award, or
consider a Baldrige Collaborative Assessment.

27. 2014
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige Performance Excellence Program | www.nist.gov/baldrige
For More Information
• Criteria booklets and free Criteria content
• Self-assessment tools
• Training, conferences, and executive education
• Organizational assessments
• Award recipient profiles
• Case studies
• Connections to the Baldrige community
www.nist.gov/baldrige
baldrige@nist.gov
(301) 975-2036