Matti Airas

Helsinki Area, Finland Finland

Co-founder, VP Sales & Marketing, at Etuma

My main mission during the last three years have beent trying to figure out how unstructured text feedback (social media, forums, NPS, transaction queries etc.) analysis can improve overall customer satisfaction. Specialties: Customer Experience Management, Text Analytics, Internet applications and services, customer development and sales, management, start-ups, r&d management, large account management, program management, finance and control, IT management