How does Splunk, a MuleSoft customer and provider of the leading platform for Operational Intelligence, search, monitor, analyze and visualize transactions from Anypoint Platform? In this session, the Splunk team will discuss how they gather data from cloud and on-premises Mule runtime deployments and enable real-time transaction analysis through Splunk technology for the company's employee onboarding and quote-to-cash processes.

1. Operational
Intelligence in
complex environment
with Splunk

2. Introduction to Splunk
Splunk
Started in 2006, Splunk is a $1B company offering both cloud and on-prem
software with 2,700 employees worldwide
Business Applications
The BizApps team manages 30+ applications and the integrations between them
SplunkZero
Splunk’s in house deployment of our product focused on operational intelligence,
application development, product improvement, and customer success

3. Integration Landscape
Anypoint platform Mule (on-prem)
COM
Quote to Cash
Lead to Oppty
Cloud Provisioning Employee
OnboardingOrder fulfillment

4. Establishing Operational Intelligence
4
Search and
Investigate
Proactive
Monitoring
Operational
Visibility
Real-time
Business Insights
Proactive
Reactive
IT silo chaos
Gain real-time insight from operational data to
make better-informed business decisions

5. So what's the big deal?

6. Microservice
CloudhubOn-Prem
Complex Service Interactions
Service A
`
Service B
`
Sync
Service B1
Service B2
Service B3
Service C
Service D
Async
Sync
Request
Response

7. The Journey….
Define Collect Analyze
2 31

8. Define

9. Define….
What questions are you asking?
What would Sales & Marketing ask?
Are we prepared to handle the spike in
demands this season?
AND…
…Questions?
Are my services healthy?
What happened? (a.k.a. RCA)
How do I correlate data in a hybrid services deployment
Alert on critical system health and failures
What are my KPIs?
Did the employee get provisioned in the
Netsuite system with the appropriate user
role?

10. Define
ApplicationPlatform
o Health metrics
o Connectivity
o Security & Compliance
o Service Level Agreements
o Logging standards
o Events and their
correlation
o Transaction traceability

11. Instrumenting Mule Services
1. #[message.Id]
❑ Uniquely tracks a request invocation
❑ Available with most of the flows
1. #[message.correlationId]
❑ Available with most of the flows when applicable
1. Custom properties
❑ Propagate messageId, entityId, trackingId, etc.. as outbound properties
❑ Additional properties like application, service name, flowName

12. Collect

13. Collect
Splunk App
.com
Packaged
Applications
Servers
Online
Shopping
Cart
Databases
Search &
Investigation
Proactive
Monitoring
Operational
Visibility
Real-time
Business
Insights
HA
Indexes
and
Storage
Commodity
Servers

14. SplunkZero Platform

15. Analyze

16. Making Sense of it all
Sources
Message
Processing
Netsuite
Service1
16
trackingId
time-series
employeeId

17. Splunk App for Mulesoft
Worker Statistics
CPU/Memory/Events/IO
Application
Logs
Visualizations
Real-time Alerting
Troubleshooting
Operational Insights
Host Statistics
Application
Event Triggering

18. Splunk App for Mulesoft

19. Splunk App for Mulesoft

20. Splunk App for Mulesoft

21. Thank You
Jyoti Balaji - jbalaji@splunk.com
Alex Cain - acain@splunk.com

22. Answers..
What are the answers we are getting?
What would Sales & Marketing ask?