2. Agenda
• What made Dabbawallas successful?
• What are the challenges Dabbawallas likely to
face?
• Will Dabbawallas survive in long run?Why?
• What Dabbawallas should do?
3. What made Dabbawallas successful?
• Operational efficiency
– Coding
– Team work
– Punctuality
– Geographical guerillas
– Efficient logistics
– Cheap & reliable
– Optimum utilization of limited resources
– No strike
4. What made Dabbawallas successful?
• Work culture
– Ethical
– Customer centric approach
– Passion for work
– Smooth flow of responsibilities
– Unity
• Unique success factors
– Expectations are low due to illiteracy
– Good image throughout the long span of existence
– No other competitors
5. What are the challenges Dabbawallas
likely to face?
• Low earnings
• Increase in work force and competition among
themselves
• Change in role of housewives
6. Will Dabbawallas survive in long run
(50 years)?Why?
• Yes, they will
• Reasons
– Working philosophy
• Customer is king
– Rising costs of outside food
– Migration of people from many areas
– Steady flow of work force
