1. How to Conduct the Perfect Interview John Younger, Founder and CEO, jyounger@accolo.com, 415.755.1202 June 2011

2. 2 Conducting The Perfect Interview

4. Prepare for an interview

5. Construct effective interview questions

6. Read Resumes

7. Become aware of your biases

8. Conduct a highly effective interview

9. Make informed decisions3

10. Impact of a Bad Hire Negative effect on customers Detractor for top performers Learning curve productivity loss Increased management time Termination/replacement costs 2.5 x salary Division/Company failure 4 40% to 50% poor performers

11. Impact of a Great Hire Increased workload Exceed quotas / goals Exceed customer expectations Company morale Attractor for other great hires 5 1 top performer= 3 average performers

12. 6 Make Quality Hiring Repeatable Prepare Have an agenda Use behavioral-based process Be consistent and follow-up Use silence Get to underlying reasons

13. Let’s Pick One of Your Jobs 7 Your Job

14. Clarifying the Need What’s the pain and what needs to get done by when? How will success be measured quantitatively? What are common attributes of your top performers? Why would the right person want this job? 8

15. Groundwork Develop questions that demonstrate talent needed/wanted Test questions and desired responses against current top performers Decide who’s on the interview team 9 Start developing behavioral-based interview questions

16. 10 Managing the Interview Have rating system Develop effective interview questions Determine the candidates personal drivers Stay on track Who consistently identifies top performers?

17. Managing Interview Teams Divide up the areas of exploration 11 Personality & Cultural Fit Technical Skills Leadership & Management Ability

18. How to Identify Top Performers Drive Self motivated, loves winning, achieves goals Curiosity Love what they do, intensely curious about field Ethics Honesty, integrity, ability to do the right thing 12

19. Constructing Interviewing Questions “Describe a situation where you…?” “Give a specific example of when…?” “What has been your most difficult…?” “What was your most significant achievement…?” 13 Try to get to their drive, curiosity and ethics

20. Core Competency: Understands the _______ process Describe the successes/challenges you encountered in a _________ process? What did you do differently after this experience? 14

21. Core Competency: Willingness to learn Tell me about a time when you had to learn a new skill/technology quickly. How did you accomplish this task? 15

22. Core Competency: Team Fit Describe a team environment that was not a particularly good fit for you and why. What will your biggest critic say about you when we ask? 16

23. Find the Person 17 Find the Person What’s the pain and what needs to get done by when? How will success be measured quantitatively? What are attributes of your top performers? Why would the right person want this job?

24. Review Resumes Like a Pro Consistent career growth Gaps in employment Impact to the business Recognition Education Quantifiable accomplishments 18

25. World Getting to “I” with Data 19 Candidate Company Department Team I Interviewer

26. 20 Walk through their History “How did you find out about the job?” “What initially attracted you to the job?” “Why did you leave?”

27. What Not to Ask - Legal Issues 21 Sex Age Marital Status Sexual Orientation Ethnicity/Race Veteran Status Disability Focus on the essential functions of the job

28. 22 Understand Your Personal Filters Work Experiences Family Influences Ethnocentrisms Stereotypes Temperament Education

29. Seek Contrary Evidence weak areas 23 Challenge your assumptions on: strong areas

30. Summary Prepare for an interview Construct effective interview questions Become aware of your biases Conduct highly effective and consistentinterviews 24

31. 25 Resources – gohire@accolo.com Accolo Interviewing and Hiring Guide Accolo Employee Referral Campaign Guide Suggested Reading: Hire With Your Head by Lou Adler TopGrading by Bradford Smart, Ph.D. First, Break All the Rules by Marcus Buckingham The Great Game of Business by Jack Stack

32. Questions? John Younger, Founder and CEO, jyounger@accolo.com, 415.755.1202 26